How Webex Fixed My Cacophonous Interview
Videos are more complex to make than they appear. I’ve been writing about enterprise comms for close to two decades. It’s an iterative, asynchronous process. The backspace key is the most used key on my keyboard. Producing on-site videos is…
Five9 Analyst Summit 2023
I attended the Five9 Analyst Summit in Porto, Portugal. A very effective event. By effective I mean that it covered a lot of ground. Post-pandemic analyst events are shorter, but with good planning and content they can still be effective….
Five9 Porto
Global expansion is hard. It doesn’t matter where you start, expanding globally is a series of chicken-egg problems. You can’t have demand for your product or service until you have addressed local/regional requirements – and those usually don’t present themselves…
Quick Thoughts on RingCentral and Mitel
It is rare when industry news is both surprising and predictable at the same time. After markets closed yesterday, RingCentral and Mitel announced a new partnership. On the surface it looks similar to previous RingCentral partnerships with Avaya, Atos, and…
The Deal is Off: Five9 and Zoom
The headline is that Five9 and Zoom mutually agreed to terminate their merger. I suspect the Five9 shareholders rejecting the deal had a lot to do with it. In this post I expected Zoom to sweeten the deal, but figured…
Final Countdown: 5, 9, Zoom
A decision is about to be made. The Five9 shareholders are about to vote or more specifically approve or reject the acquisition by Zoom. Zoom’s acquisition of Five9 is a great concept with a flawed execution. There’s a lot of…
TalkingPointz Research: Zoom and Five9
Overview Zoom and Five9 have enjoyed a partnership for several years. On July 18, 2021 the companies agreed to merge. Both BoDs approved the deal. Zoom’s vision is best-in-class video and customer engagement from a single provider. Rowan Trollope, CEO…
TalkingHeadz with Five9 CEO Rowan Trollope
I do enjoy Rowan. We met back in 2012 when he arrived at Cisco, and over the years I’ve had several opportunities to interview him. Despite is successes, he’s largely remained the same guy: accessible, sincere, and articulate. He’s a…
Virtually Observing Five9
A few weeks ago, Five9, Inc. (NASDAQ: FIVN) announced its intent to acquire Virtual Observer, provider of WEM workforce engagement management (WEM). Virtual Observer has been a Five9 partner for more than three years. My initial reaction was confusion. To me,…
TalkingHeadz Podcast with Rowan Trollope of Five9
Cloud contact center is potentially the most disruptive sector of enterprise communications. It’s centered in a perfect disruptive storm of cloud computing, the adoption/implementation of artificial intelligence, and the increased capability to both understand and customize the customer experience. You…
#CCTR at #EC19
EC is next week. I expect it will be, as usual, the busiest week of the year. Not only are there more comms related announcements this week then any other, but there is no bigger gathering of UC/CC professionals under…
The #CCTR Revolution is Upon Us
Four major Contact Center developments in three weeks. Cisco After the Cisco Collaboration Summit, Cisco hosted a separate add-on day focused on contact center (what they now call Customer Journey Solutions). It was a good time to catch up with…
The Rowan Era at Cisco Ends
Today, the Internet belched. The news first came from Cisco that Rowan Trollope “is taking the next step in his career and leaving Cisco to become CEO at another company effective May 3.” Soon after that came the press release…