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TalkingHeadz with Avaya’s Anthony Bartolo

Anthony is driving product leadership at Avaya, and relies on outcome focused, customer journey mapping to do it. There’s a lot of excitement about the work he is doing at Avaya. He brings an interesting background to Avaya with a…

27 Hours in Phoenix (#AvayaEngage 2020)

Avaya Engage took place last week. I was only able to attend for about 27 hours, yet left impressed. I arrived pre-event on Super Sunday. Avaya rented Chase Field, home of the Arizona DiamondBacks Major League Baseball team for its…

Avaya Engage Dubai

Last week I attended Avaya Engage in Dubai. This was the third Engage for me this year (Austin, Singapore, and Dubai).  With each event (or interaction or engagement), I leave with something new.  This event took place at the Atlantis…

TalkingHeadz Podcast with Nidal of Avaya International

I have known Nidal for about three years, and have come to admire his relationship-first approach to business.  To Nidal, the sale of products and technology are a means to his real goal: a satisfied customer. Technology may perpetually change,…

GITEX 2019 (Video)

This is video from the GITEX 2019 show floor (Avaya booth) in Dubai. Unfortunately, I had some trouble with the audio. I am puzzled as to why. I used to have audio problems all the time because Bluetooth is so…

Best Options for Avaya

In last week’s Q3 earnings call, Avaya management disclosed in was in advanced discussions regarding several strategic review options, and that it will update the street within 30 days.  I expect the update will come sooner.  What might happen? At…

Reflections on Avaya

I recently attended two Avaya International events and wanted to share some thoughts. First the positives: It’s so easy to forget about the rest of the world. A week with Avaya International is a big reminder that there’s a whole…

Mitel and Avaya

The Wall St. Journal is reporting that Mitel has made an offer to acquire Avaya. Maybe. It’s 4AM in Singapore, but I have a few thoughts on this. While it’s not surprising, it’s probably not that realistic either. It’s not…

#CCTR at #EC19

EC is next week. I expect it will be, as usual, the busiest week of the year. Not only are there more comms related announcements this week then any other, but there is no bigger gathering of UC/CC professionals under…

Philonenko Leaves Avaya

Today, Avaya announced its Q1-19 results, and some organizational changes. Briefly, results were mixed with some positive developments on MM cloud revenue and an increase in large deal transactions. Here, I want to focus on Laurent Philonenko’s (Phil-ah-nen-co) departure from…

Avaya Engage 2019

Just got back from Avaya Engage in Austin Texas. The quick summary is Avaya is doing lots of great things, and there’s lots of people (analysts, customers, partners, consultants) very interested in what Avaya is doing. The longer analysis is…

Winners and Losers of 2018

2018 is a 12 month slice of time. In the world of enterprise communications, not much changes in 12 months. Each company has a few releases and a handful of major announcements. While market share remains largely unchanged in 12…

Avaya Investor Day

The new Avaya hosted its first investor analyst conference.  If you are not familiar with investor conferences, they are curious things. Investor analysts look at companies from behind green visors. Actually, customers, consultants, industry analysts, and investor analysts all value…

Gitex 2018 (Avaya)

For the second time, Avaya invited me to attend Gitex in Dubai. It’s an amazing conference, and although Avaya is just one of 4000 exhibitors, it’s a big event for Avaya International. Avaya International is a misleading name. The division…

Zia, AI, and Predictive Routing

I love this quote from Benedict Evans: “As soon as we say ‘AI’, it’s as though the black monolith from the beginning of 2001 has appeared, and we all become apes screaming at it and shaking our fists.” AI and…

Avaya Experience in Manchester

Avaya has been hosting regional Avaya Experience events aimed at partners and customers. Last month in Singapore, they made several announcements. Avaya announced a new APAC Innovation Center. This is a significant new initiative to be staffed in the hundreds…

The #CCTR Revolution is Upon Us

Four major Contact Center developments in three weeks. Cisco After the Cisco Collaboration Summit, Cisco hosted a separate add-on day focused on contact center (what they now call Customer Journey Solutions). It was a good time to catch up with…

A Look at Percipia

At Avaya Engage I ran into Hospitality Expert Speleos Dravillas – now at Percipia. Hotels have a grudge against telephones, and Speleos wants to fix it. Phones used to be a profit-center for hotels, but due to A) overcharging and B)…

TalkingHeadz #4 Chavez on Avaya Mobile Experience

In this TalkingHeadz, Evan (LinkedIn / Twitter) and I talk to VP Avaya Innovation, David Chavez about Avaya Mobile Experience. At Enterprise Connect 2018, Avaya announced that it is now a carrier. If you think that’s strange, it gets better because…

Consolidation Round-up

The business communications industry is evolving fast in terms of technology, but also in the number of vendors and providers competing in this market. There were several major shake-ups that impacted the unified communications (UC) space in 2017. Mitel purchased…