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Cisco Collab Update #CiscoCollabAnalystSummit

Cisco hosted a PACKED 2-3 day Analyst Event in San Jose, California. The emphasis on PACKED is legit. I’m exhausted. The bus left the hotel at 7:30 AM and returned 10:30 PM. The first two days were Webex focused which…

I Would Like to Buy 2 Vowels: AI

Today, two communications companies bought to two NLP voice technology companies. Cisco announced intent to acquire privately-held Voicea. Voicea provides meeting transcription, voice search, and can identify conversational highlights/action items.  It helps teams have more productive and actionable meetings by…

TalkingHeadz with Vasili Triant , VP #CCTR Cisco

Vasili (shown here without his new beard) leads Cisco’s contact center initiatives for premises, hosted, and cloud.

#CCTR at #EC19

EC is next week. I expect it will be, as usual, the busiest week of the year. Not only are there more comms related announcements this week then any other, but there is no bigger gathering of UC/CC professionals under…

Initial Thoughts #CiscoCollabAnalystSummit

As usual, Cisco provided analysts a fire-hose stream of content during their two-day analyst event in San Jose, CA. There are some fantastic things happening at Cisco Collaboration, particularly with meetings, team collaboration, customer engagement, and it what they call…

Top Considerations in Teams vs. Webex

There’s a lot to Microsoft Teams and the Cisco Webex Suite. These solutions are much broader than UC or conferencing. Both have expanded their services to include: Team Chat UCaaS/Calling Audio and Video Conferencing Carrier services Platform Services In the…

TalkingHeadz Podcast with Jonathan Rosenberg

See/hear other TalkingHeadz conversations here. TalkingHeadz Podcasts are available in iTunes and other podcast directories.

10 Take-Aways from #BSFTConnections

Cisco/Broadsoft hosted its annual Connections conference last week in Hollywood, Florida. This has always been a fantastic conference. It’s a very global event aimed at service providers which see the UC world differently than VARs and OEMs (they also know…

Broadsoft Connections 2018

Cisco-BroadSoft hosted its Annual Connections Conference right on schedule. This was the first official opportunity to hear how things are changing since the acquisition which was announced a year ago at Connections 2017. I am happy to say I got…

Video Interview Zeus Kerravala

In this video interview,  Zeus (LinkedIn, Twitter) and I (LinkedIn, Twitter) discuss some of the recent announcements and changes at Cisco Collaboration.

Do E-Boards Foster or Hinder Collaboration?

“I believe whiteboards are an evil presence in meetings … Simply going to the board and picking up a pen changes the whole dynamic of meeting ownership, agenda, control and creates a power-dynamic that is pretty hostile to collaboration.” These…

The #CCTR Revolution is Upon Us

Four major Contact Center developments in three weeks. Cisco After the Cisco Collaboration Summit, Cisco hosted a separate add-on day focused on contact center (what they now call Customer Journey Solutions). It was a good time to catch up with…

The Rowan Era at Cisco Ends

Today, the Internet belched. The news first came from Cisco that Rowan Trollope “is taking the next step in his career and leaving Cisco to become CEO at another company effective May 3.” Soon after that came the press release…

Cisco Spark is Dead

Cisco just wrapped up its Collaboration Summit (Summit de Webex). Below is a short video with some of my key points. I will soon published a full report that captures all of the announcements and my thoughts on their strategy….

Next Stop Phoenix #CollabSummit

This Week is the Cisco Collaboration Summit in Phoenix, Arizonia. This is Cisco’s first event since closing on its acquisition of BroadSoft, so I am hopeful to get some answers to how the tech and vision of the two companies…

Consolidation Round-up

The business communications industry is evolving fast in terms of technology, but also in the number of vendors and providers competing in this market. There were several major shake-ups that impacted the unified communications (UC) space in 2017. Mitel purchased…

A Year in SMB

More options are always a good thing, and in that sense, 2017 was a good year for small and mid-size businesses (SMBs) seeking new business communications solutions. Market statistics vary, but all agree that the SMB opportunity is a massive…

UnAuthorized FAQ Regarding Cisco and BroadSoft

Last month, Cisco upstaged BroadSoft’s annual Connections conference with news that the two companies agreed to be one. Acquisitions and mergers are complicated matters that take months to resolve. Because sometimes these deals don’t actually close (such as Mitel-Polycom), this…

Cisco Spark Security

Today, Cisco made its first major announcements on Spark since its January launch of the Spark Board. The company says there are more major announcements still planned for this year. Cisco’s announcements fall into two broad categories: Security End-to-end message…

Microsoft versus Cisco: A Classic Three-card Monte Con

If you are spending time debating between Cisco and Microsoft communications solutions, you are likely falling victim to the classic three-card monte con. The Three-Card Monte Con The three-card monte con is simple. A dealer places three cards face down…