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Review: Cisco Desk Pro

At 17 minutes, this is the longest review I have posted. That’s because the Desk Pro is a complex product. One thing I didn’t mention in the video is Desk Pro admin is all done from the Webex Hub. A…

Five9 Removing Barriers to Useful AI

Five9 made several AI announcements this week geared at improving and expanding contact center AI implementations.

Epic App Store Fight

Apple’s App Store monopoly is being attacked again! This time by Epic, last time by Basecamp, and previous times by Netflix, Match, Spotify, and I’m sure others. It’s a complex battle with sound arguments on both sides. So, in this…

UC Has Become Meaningless: Here’s Why

The distinctions between unified and integrated communications have become blurry.

UC Has Become Meaningless: Here’s Why

The distinctions between unified and integrated communications have become blurry.

TalkingHeadz Podcast with Noreen Allen of Bandwidth

Bandwidth (NASDAQ: BAND) is a Raleigh, NC-based software company focused on communications for the enterprise. Companies like Google, Microsoft, Cisco, Zoom, Dialpad, and RingCentral use Bandwidth’s APIs to power their voice, messaging, and 911 access into software and applications. It provides…

Review: Poly EagleEye Cube USB Webcam

2020 is the year of staying home and doing video meetings – and actually, that’s ok with me. I’ve got several reviews coming with various video devices. Let’s start things up with an extraordinary, Borg-like, USB webcam for rooms: The…

August 2020 Insider Report

The Most Important Enterprise Communications News from August 2020 August was a bit lighter in terms of enterprise communications news. But that’s not to say it wasn’t an intense month. The pandemic had considerable competition for headline space with riots,…

6 Reasons Why Zoom is Winning the Video Race

Catering to both consumer and enterprise customers and providing a simple to use video solution are just a couple of reasons why Zoom has pulled ahead.

DialPad Nabs Highfive

Dialpad doubles down on video as it tries to catch up to major UCaaS providers.

UCaaS: Rough Road Ahead

UCaaS: Rough Road Ahead By Dave Michels, August 27, 2020 1. Overview The unified communications as a service (UCaaS) industry is about two decades old, and it’s had a glorious run.  The industry has consistently experienced +20% annual growth as…

TalkingHeadz with Alan Duric of Wire

Wire was recently recognized in the Innovation Showcase at Enterprise Connect 2020. This is a fantastic in-depth conversation on securing communications. Alan has deep knowledge of  both technologies of communications and the issues of security. There’s a perception that most of…

This Post Will Self Destruct in 5 Seconds

Privacy concerns don’t just happen in the consumer world and can be a major threat to enterprises.

Don’t Be Confused by Multifaceted Approaches to Multicloud

Multicloud means different things to different providers; enterprises are advised to evaluate claims carefully.

TikTok, WeChat, Trump, and an Upcoming War

A friend of mine asked me about the TikTok/WeChat situation between the US and China because I spend so much time in Asia and do so much business with the Chinese. My answer was: “It’s complicated”. POTUS Trump has signed…

The Heard – a new collaboration with @Zkerravala

Zeus and I are now producing what is intended to be a weekly short chat about recent industry news. We are calling the series The Heard. At least for now, we are aiming for 10 minute episodes,. That’s a challenge…

ALE, RingCentral Collaborate on UCaaS

Instead of going it alone, Alcatel-Lucent Enterprise (ALE) has decided to leverage RingCentral’s global reach in its UCaaS pursuit.

TalkingHeadz with Stewart Butterfield

While Slack gets its fair-share of publicity as an innovative technology provider, its story is less understood within the UCC space. Slack may not have been the first messaging-centric collaboration solution, but it was the first to breakthrough. Virtually every…

Video: So Much to See

New video innovations improve how we appear on camera, make eye contact more natural, address security concerns, and much more.

July 2020 Insider Report

The Most Important Enterprise Communications News from July 2020 The big story in July was Hamilton on Disney+. It may not seem like an enterprise communications story, but I saw the show in 2015 right after the NY Mitel Analyst…