The AV Integrator’s Hobson’s Choice: Simplify the Room or Become an IT Company
Sometimes two announcements made within 24 hours of each other tell a much bigger story than either manufacturer intended. That is exactly what is happening this week with Cisco and Logitech.
Logitech Is Coming for the Big Rooms
For years, Logitech’s collaboration story has been easy to understand. It made meeting-room technology simpler. That simplicity, combined with aggressive pricing, broad platform support and a huge channel, helped Logitech become particularly successful in huddle spaces and small-to-medium meeting rooms….
Cisco Completes Its Collaboration Room Vision – By Making It Part of the Digital Workplace
Cisco made a lot of announcements at WebexOne this morning, and many of them extend well beyond what most of us would traditionally call collaboration. That is exactly why I think the collaboration story is more interesting this year. The…
Press 1 for the Wow
If you run a doctor’s office, pharmacy, chain store, corner store or just about any business that has been around long enough to have a telephone, you know there are certain questions people ask over and over again. “What are…
Five9 CXConnect London
Fall event season! Three events ago, last week, I attended the Five9 CX Connect event in London. CX Connect is a series of events, and this time the London version came before the US version. Subscribe now I decided to…
TalkingPointz Research: UCaaS MQ 2026
Deep dive on the 2026 Magic Quadrant UCaaS report from Gartner.
Google Meet Goes Android – Now What About MDEP?
Google announced that it is moving its Google Meet room hardware strategy from ChromeOS to Android/AOSP, working with hardware partners including Logitech, Neat, and others. Existing ChromeOS systems will continue to be supported through their expected lifecycles, but Google…
Insider Report August 2026
Curated Enterprise Communications News and Insights from August 2026
Claudeforce: Strategic partnership or structural surrender?
Salesforce and Anthropic recently unveiled Claudeforce, a partnership that integrates frontier AI reasoning into the world’s leading customer relationship management (CRM) platform. While the announcement featured the standard smiling CEOs and celebratory marketing, it masked the architectural reality: Salesforce is…
TalkingPointz AV/UC Management Systems 2026 Market Analysis
The new TalkingPointz AV/UC Management Systems 2026 Market Analysis examines a rapidly evolving category that has become increasingly important as meeting environments grow more complex and AI begins to move management from visibility toward action. The research evaluates the very…
What Really Happens at an Analyst Event
The Fall is always Peak Analyst Event season. Coming up: Webex, Five9, Logitech, Neat, NiCE, and Sprinklr. Here’s what separates events from great events, and why I just wrote a research note breaking down the difference. Most of the enterprise…
TP Research Brief: Effective Analyst Events
How to Plan and Host an Effective Analyst Event (full subscription required) Analyst events are a luxury, not a requirement, but for most enterprise communications and CX vendors, they remain one of the highest-leverage tools available for shaping how the…
TalkingPointz Insightz: Is the Magic Quadrant Past Its Prime?
AI isn’t eliminating the need for industry analysts, but it is dramatically raising the bar for what analysts need to deliver. We recently took the vendors in the current UCaaS Magic Quadrant, ignored Gartner’s rankings, added a few relevant players,…
A Closer Look at Insta360
A company rooted in action cameras has brought a different set of assumptions to wireless audio, desktop video, and meeting-room collaboration. The company’s enterprise collaboration portfolio now includes the Insta360 Mic Pro wireless microphone system, the Insta360 Link 2 Pro…