Vonage Buys Into Conversational Commerce
Vonage aims to stake out a claim in the growing area of conversational commerce with its acquisition of Jumper.ai.
The Empty Promise of #5G
Nobody can explain to me why 118 megabit speeds are any more important to me than 35 megabit speeds on my cell phone. Why do I care? How does its make any difference to me in any way? I just…
Dialpad is on a Multi-Channel CCaaS Journey
Committing to its CCaaS ambitions, Dialpad acquires omnichannel digital engagement provider Koopid, making it the third such acquisition in the last two months.
Webex is New Again
Cisco is primed to discuss the hottest enterprise communications topics and trends, including hybrid work, at next week’s WebexOne event.
The Application Becomes a Platform
RingCentral unites UCaaS and CPaaS.
A Storm in the Redwoods with Martin Taylor of Content Guru
TalkingHeadz podcasts are available in most podcast apps. Transcript Dave Michels 0:12 Welcome to talking does Evan and I will be talking with Martin Taylor of content guru but first evon Did you see that on 60 minutes that apparently…
What Stewart Said
It’s not that we need Slack (or other solution) because we might work in multiple places, we need Slack (or other solution) because location is irrelevant to how we now work.
Covid to End in 15 Months
We’re all hunkering down for the long haul of living with Covid. But it may not go that way. It may just end. Abruptly. Covid-19 is a coronavirus, just like SARS and MERS. Every variant of Covid-19 is a coronavirus,…
Feeling Uneasy About Customer Service: Here’s Why
Most customers encounter loyalty-eroding problems, and we must remember to exercise our voice when appropriate.
Insider Report September 2021 #EC21
The Most Important Enterprise Communications News from September 2021 The new and improved (free) newsletter requires a separate (but free) subscription. Check out Insider Lite to get reflections, content, and selected tweets in near-weekly emails. https://digests.talkingpointz.com/ September: We have passed…
Mike Tessler on UCaaS Heading True North
Transcript Dave Michels 0:12 Hello, and welcome to Talking Heads today Evan and I will be speaking with Michael tesslar, the managing partner at True North advisory. But before that heaven, everyone’s talking about return to the office. Now, I…
The Deal is Off: Five9 and Zoom
The headline is that Five9 and Zoom mutually agreed to terminate their merger. I suspect the Five9 shareholders rejecting the deal had a lot to do with it. In this post I expected Zoom to sweeten the deal, but figured…
Microsoft Set to Launch Operator Connect, What's Next?
Microsoft’s Operator Connect is more disruptive than many realize.
Chrome Enterprise CCaaS – New Paper
I switched to a Chromebook for travel in 2018. It was a bit of a personal challenge to see if one can survive on such a limited device. I still use it exclusively on travel, and it’s not a limited…
Final Countdown: 5, 9, Zoom
A decision is about to be made. The Five9 shareholders are about to vote or more specifically approve or reject the acquisition by Zoom. Zoom’s acquisition of Five9 is a great concept with a flawed execution. There’s a lot of…
T-Mobile for 55+
If you are 55+ or older, T-Mobile has a great plan for you. And, you can have up to 4 lines on their plan…just one person needs to be 55+, everybody else can be younger. It’s the best postpaid deal…
Dialpad Expands Full-Service CCaaS with Self-Service
Dialpad reaffirms its commitment to CCaaS with latest acquisition.
Is That a BlockChain in Your Pocket? @HugoFeiler of @minima_global
This digital asset space is experiencing the fastest adoption of any technology in all of recorded history. It’s currently growing at twice the speed of the Internet. With 114 million users today, it’s likely to get to a billion users…
Undoing the UnCarrier
With John gone, T-Mobile is sliding back into being a regular ol carrier. My biggest gripe is that the information on their website contradicts itself. It will state that “Stateside Calling” calls are 20₵ a minute in the feature description…
US Approach to Cellular Towers is Wrong
Why is the US cellular system among the worst in the world? My experience is that when I travel to other countries is that there are no dropped calls, there are no coverage gaps, and speeds are remarkably faster than…