Standalone 5G
Cellular 5G is confusing and conflicting. But there are a few points that I think are worth explaining, clearly. T-Mobile has been advertising that they are building a “Standalone 5G” network. This terms means nothing to most of us, but…
Switching to T-Mobile from Verizon
I was a Verizon mobile customer for decades. I’ve had a cell phone for 35 years now (not many can say that) and I have always wanted (and was willing to pay for) the best service. And, for a long…
TalkingPointz Insider Report April 2021
The Most Important Enterprise Communications News from April 2021 The Pandemic Is Over! Well, that’s how I feel. I received my second shot, and things are looking up. My PC is running better, briefings are more interesting, my 5G and Wi-Fi…
We Need More Short Numbers
We used to have 8 precious easy-to-remember numbers: 411 for directory assistance 211 for long distance assistance 611 for telephone repair 911 for emergencies. When we added 311 for government, 511 for road information, and because everybody needs to call…
TalkingPointz Research: Room Panels
Room Panels By Dave Michels, April 28, 2021 The next big revolution in meeting rooms will take place outside the meeting room. 1. Overview In response to increased demand and low costs, 2019 was a strong year for meeting room…
TalkingHeadz Podcast with Bill Wignall, CEO of Sangoma
Earlier this month, Sangoma closed on its acquisition of Star2Star Communications. Sangoma (Ontario, Canada) acquired the Florida UCaaS provider for $437M. The merger marks Sangoma’s largest acquisition, which was likely its 8-10th company it bought (no one seems to know…
Which Way to CCaaS?
With the contact center rapidly emerging as an innovation center, it’s important to understand the different ways to go about purchasing CCaaS.
A Few Thoughts on Microsoft and Nuance
The big story today is Microsoft acquiring Nuance for $16B in cash! The specifics are surprising, but the story hasn’t changed. This is a logical or reasonable acquisition. The bottom line question is if the asset called Nuance will be…
Reselling UCaaS: Why This Model Is Gaining in Popularity
A look at how 8×8, Mitel, and 2600Hz approach the resale model for their cloud-delivered services
Chips are Down
While the toilet paper shortages last spring were stressful enough, the global chip shortage is a bigger shitstorm. The shortage is impacting graphics cards, CPUs, game consoles, cars and trucks, smartphones, and much more. First, a brief explanation on the…
TalkingHeadz Podcast with OJ and Simen of Neat
Follow TalkingHeadz on your favorite podcast app. Transcript Evan Kirstel 0:12 So Dave, we have a couple of great guests coming up in the video conferencing space. But before that all the excitement seems to be around social audio. And…
How to Pick a Cellular Plan
Shopping for a cellular plan is perhaps the most confusing thing you will ever shop for. It’s as fun as eating cardboard and less informative then buying a refrigerator. But there are some very simple rules to follow to get…
March 2021 Insider Report
The Most Important Enterprise Communications News from March 2021 Let’s Talk About March 2021: They never make a stink about this on Game of Thrones, but winter is going. The days are getting longer. The big news this month was…
Try 5G LTE Today
Tired of your battery running down? Tired of constantly dropped calls? Want better coverage, especially in outlying areas? If you are having these problems… Consider “5G LTE”. Go to your carrier settings on your phone. Turn OFF 5G and choose…
How to Stop SPAM Calling
I don’t know why we make SPAM calling so easy. I offered one suggestion on how to stop it here. It must be that decisions are being made by politicians/managers (same thing) who don’t really solve problems. We don’t need…
Pay Attention to Pricing Models: The Other Disruption in Communications
Usage-based models are coming, and there may be a cost or expense to ignoring it.
TalkingHeadz with Karl Hantho, Americas President for Pexip
I wonder how this pandemic will be remembered, though I suspect it will forever be associated with video. Sometime in the past year just about every company, medical provider, and education institution embraced video like never before. Not to mention…
A Few Thoughts on Experiences That Matter
Here’s a few TalkingPointz from Avaya’s Experiences That Matter event today. Spaces is the current epicenter of innovation at Avaya. Spaces is both a CPaaS and Workstream Collaboration solution (meetings and messaging). It was originally introduced as Zang. There’s been…
Microsoft Teams on Fire at Spring Ignite 2021
TallkingPointz Research Note: Microsoft Teams on Fire at Spring Ignite 2021 1. Microsoft Ignite 2021 Ignite has been Microsoft’s annual conference aimed at developers and IT professionals. The last Ignite, also virtual, took place last September. This year, Microsoft opted…
5 Reasons Why Chromebooks Make Sense for Agents
As we move the contact center from premises-based solutions to cloud-delivered CCaaS, we should also examine the agent’s device.