We Can Expect CCaaS to Continue to Evolve in 2022
The rate of innovation is spectacular, the provider landscape is changing, and services are expanding.
Please, Your Brand First: TalkingHeadz with Michael Gold of Intermedia
It appears Intermedia is doing quite well. It’s not a particularly well known brand, but that’s by design. Michael Gold, its CEO, gives his partners several options when it comes to go-to-market branding. That’s just one of the features that…
Michael Litt of Vidyard – TalkingHeadz Podcast
If you could see this audio-podcast you would enjoy it more. I know that now, because Michael Litt has a lot to say about video. Transcript: Dave Michels 0:12 welcome to Talking Heads today we have with us Colin Jennings,…
#MarshallFire Update
TalkingPointz World Headquarters is located within the #MarshallFire burn zone. The structure still stands, but it’s damaged. Unfortunately, many of my neighbors lost their entire homes. The #MarshallFire started somewhere in Southwest Boulder sometime around eleven in the morning on…
Insider Report December 2021
The Most Important Enterprise Communications News from December 2021 The new and improved (free) newsletter requires a separate (but free) subscription. Check out Insider Lite to get reflections, content, and selected tweets in near-weekly emails. https://digests.talkingpointz.com/ Our friend the pandemic…
My 2021
It’s that time again: time for the TalkingPointz annual report. You can see previous annual reports by modifying the year in the URL. I take back all those mean things I said about 2020. 2021 was bad to the bone….
2022 Unfiltered
At this time of year, there’s lots of posts and videos on the trends and future of whatever. This is the first time though that I was able to share these thought on an entirely new platform. I’ve known Joe…
The Top 10 Enterprise Communications Acquisitions in 2021
It was a big year for M&A – especially if the companies involved were well-positioned to expand on the demands of a geographically distributed, always-on workforce.
Thoughts on Avaya Engage 21
It’s all about experiences. That was the theme of Avaya Engage #ExperiencesThatMatter. I attended the Avaya Engage conference this month. This event is part user group (IAUG) and part Avaya Expo event. The last one I attended was in January…
4 Communications Providers That Might Go Public in 2022
Dialpad, Genesys, and Talkdesk raised funds recently and might be heading to an IPO, and Intermedia already filed for an IPO, which will have implications for the larger communications industry.
Cullen Improves the TalkingHeadz Standard
TRANSCRIPT Dave Michels 0:12 welcome to Talking Heads today we have with us Colin Jennings, from Cisco. But first, Evan, this is our only episode for December. Happy holidays to you. Evan Kirstel 0:24 Happy Holidays and I’m not sure…
EC 2022 Innovation Showcase: Taking CX to the Next Level
The 2022 edition of the Innovation Showcase will highlight six companies on the cutting-edge of customer service and engagement.
Insider Report November 2021
The Most Important Enterprise Communications News from November 2021 The new and improved (free) newsletter requires a separate (but free) subscription. Check out Insider Lite to get reflections, content, and selected tweets in near-weekly emails. https://digests.talkingpointz.com/ General Industry News This…
TalkingPointz Research on Ericsson and Vonage
9 page report on Ericsson’s move to acquire Vonage. 1. General On the morning of Monday, Nov. 22, 2021, Ericsson announced it had reached an agreement to acquire Vonage for $6.2B. Both boards have approved the deal. The deal is…
Record and Transcribe your Phone Calls
Have you noticed that since Covid-19 the people at call centers are a LOT ruder? I’m not quite certain what happened, but the people in most of the call centers have become short-tempered, rude, and even aggressive. This is especially…
Ericsson to Acquire Vonage in CPaaS, 5G Play
Ericsson joins the enterprise communications space and looks to tap Vonage’s CPaaS to provide APIs to 5G providers.
Alex(a) Explain Advanced Communications
The UCC story at Verizon is pretty big and includes multiple options for UCaaS and CCaaS. Some of them even include 5G, and some of them even disguise the 5G as ordinary desktop phones. Some of them are Verizon branded…
Why Mitel Went All in on Premises-based PBX
The premises-based opportunity shouldn’t be discounted in the cloud era.
Quick Thoughts on RingCentral and Mitel
It is rare when industry news is both surprising and predictable at the same time. After markets closed yesterday, RingCentral and Mitel announced a new partnership. On the surface it looks similar to previous RingCentral partnerships with Avaya, Atos, and…
Conversing about Conversational AI with Philipp of Cognigy
Transcript Dave Michels 0:12 Tonight Evan and I will be talking to Philip Heltewig, CEO and co founder of Cognigy. But first, Evan, are you in a physical environment or in a meta environment? Evan Kirstel 0:23 I am really…