A Few Thoughts on Microsoft and Nuance
The big story today is Microsoft acquiring Nuance for $16B in cash! The specifics are surprising, but the story hasn’t changed. This is a logical or reasonable acquisition. The bottom line question is if the asset called Nuance will be…
Reselling UCaaS: Why This Model Is Gaining in Popularity
A look at how 8×8, Mitel, and 2600Hz approach the resale model for their cloud-delivered services
Chips are Down
While the toilet paper shortages last spring were stressful enough, the global chip shortage is a bigger shitstorm. The shortage is impacting graphics cards, CPUs, game consoles, cars and trucks, smartphones, and much more. First, a brief explanation on the…
TalkingHeadz Podcast with OJ and Simen of Neat
Follow TalkingHeadz on your favorite podcast app. Transcript Evan Kirstel 0:12 So Dave, we have a couple of great guests coming up in the video conferencing space. But before that all the excitement seems to be around social audio. And…
How to Pick a Cellular Plan
Shopping for a cellular plan is perhaps the most confusing thing you will ever shop for. It’s as fun as eating cardboard and less informative then buying a refrigerator. But there are some very simple rules to follow to get…
March 2021 Insider Report
The Most Important Enterprise Communications News from March 2021 Let’s Talk About March 2021: They never make a stink about this on Game of Thrones, but winter is going. The days are getting longer. The big news this month was…
Try 5G LTE Today
Tired of your battery running down? Tired of constantly dropped calls? Want better coverage, especially in outlying areas? If you are having these problems… Consider “5G LTE”. Go to your carrier settings on your phone. Turn OFF 5G and choose…
How to Stop SPAM Calling
I don’t know why we make SPAM calling so easy. I offered one suggestion on how to stop it here. It must be that decisions are being made by politicians/managers (same thing) who don’t really solve problems. We don’t need…
Pay Attention to Pricing Models: The Other Disruption in Communications
Usage-based models are coming, and there may be a cost or expense to ignoring it.
TalkingHeadz with Karl Hantho, Americas President for Pexip
I wonder how this pandemic will be remembered, though I suspect it will forever be associated with video. Sometime in the past year just about every company, medical provider, and education institution embraced video like never before. Not to mention…
A Few Thoughts on Experiences That Matter
Here’s a few TalkingPointz from Avaya’s Experiences That Matter event today. Spaces is the current epicenter of innovation at Avaya. Spaces is both a CPaaS and Workstream Collaboration solution (meetings and messaging). It was originally introduced as Zang. There’s been…
Microsoft Teams on Fire at Spring Ignite 2021
TallkingPointz Research Note: Microsoft Teams on Fire at Spring Ignite 2021 1. Microsoft Ignite 2021 Ignite has been Microsoft’s annual conference aimed at developers and IT professionals. The last Ignite, also virtual, took place last September. This year, Microsoft opted…
5 Reasons Why Chromebooks Make Sense for Agents
As we move the contact center from premises-based solutions to cloud-delivered CCaaS, we should also examine the agent’s device.
Digital Transformation in Groceries
The two big national grocers in Boulder are King Soopers (Kroger) and Safeway. Over the past 30 years, across multiple addresses, I’ve generally preferred King Soopers. That is, until recently. During the pandemic, I’ve discovered online grocery shopping, and for…
TalkingHeadz with Chris MacFarland, CEO Masergy
In this podcast we ask Chris some tough questions such as why do I need advanced networking when Starbucks has free Wi-Fi and who has better BBQ: Texas or Illinois? You can follow TalkingHeadz on your favorite podcast app. Interviews…
T-Mobile Tracking Changes
If you are a T-Mobile customer, you need to act fast. They are changing their privacy policy … to be more like the others. Starting April 26th, T-Mobile will begin monitoring which websites you visit, and can view and analyze…
The Newest UCaaS Provider: No Wires Attached
T-Mobile partners with Dialpad to become the latest enterprise UCaaS provider.
Digital Transformation: T-Shirts
I recently wrote about digital transformation on NoJitter, and wanted to post some clarifying examples. See prior post: Digital Transformation and Toasters. The point I want to emphasize (again) is that every industry is based-on software, and said software can…
Insider Report February 2021
The Most Important Enterprise Communications News from February 2021 On the pandemic front, February was one of the better months. New cases and hospitalizations are way down, more than immunizations can account for. Health professionals cite improved behavior (distancing, washing…
T-Mobile Customers Seeing Magenta
T-Mobile is rapidly transforming into a big, bad customer exploiting carrier. It’s customers should be seeing red, er, magenta. John Legere transformed T-Mobile from a broken-down carrier with a dysfunctional network into the un-carrier. His brilliant transformation strategy was simple:…