Bandwidth and Alianza Partnership Targets CSPs
Bandwidth and Alianza plan a “sell-with” go-to-market strategy, as the communications service provider market is seeing new growth with private-label solutions.
Fetching Agent Support from Balto
Artificial Intelligence is changing every aspect of the contact center: self service, augmented agent, QM, scheduling, and coaching – to name a few. Balto does agent coaching. It’s bots listen and provide agents real-time tips on how to improve their…
Queuing Theory
A long hold time does not necessarily mean too much demand. I think a lot about queuing theory. Today, it’s mostly about contact centers, but in the old days it was basic voice engineering. Most telecom engineers today missed all…
TalkingPointz Insider May 2022
The Most Important Enterprise Communications News from May 2022 May was a bizarro month. Normally, bizarro can mean unconventional, but there’s also a Superman/Seinfeld interpretation of backward. Starting with the former, it appears the gods are angry. There’s no shortage…
Exploring 3 Alternatives to an Enterprise M365 Subscription
Enterprise IT leaders might be missing out on great UCaaS offerings by simply going with Microsoft and not doing an analysis of competitive services.
David Sipes Answers the Call at 8×8
8×8 is one of the most innovative companies in UCaaS. It was one of the first to launch Teams Direct Routing. It just released a new Agent Workspace. Last year it launched its XCaaS brand and 8×8 Front Desk. The…
What to Expect at NICE’s Interactions Live 2022 Event
The CCaaS provider’s upcoming conference will set the priorities for a lot of organizations — and competitors.
TalkingHeadz with Sippio COO Dawn-Marie Elder
Direct Routing and Operator Connect for Microsoft Teams allowed providers to benefit from the explosive growth of Teams. However, coming up with a differentiated offer isn’t easy. That’s one of the topics we cover with Dawn-Marie Elder, COO of SIPPIO….
TalkingPointz Insider April 2022
The Most Important Enterprise Communications News from April 2022 This may be be the shortest Insider yet (6 pages). It seems the news pipe was drained last month at Enterprise Connect. Funny what happens after an annual event takes place…
TalkingPointz on EC22 – Research Note
Here are 13 pages on Enterprise Connect 2022. I like to take a deep dive on what occurred at EC every year. Enterprise Connect provides an annual snapshot, and a deep look reveals some interesting industry changes and trends. This…
Giving Every Employee a Voice, Gideon from Workvivo
It all started with voice. I’m referring to the PBX or even hosted PBX. Today, voice is the add-on and many apps don’t even offer it. That opens up a lot of possibilities because voice is both hard and expensive….
TalkingPointz Research: CAIP 2022
Conversational AI technologies are disrupting every aspect of enterprise communications: UCaaS, CCaaS, CPaaS, Meetings, Messaging, and related services such as analytics. The technology is new, and it’s growing quickly. There’s very strong interest in this magical technology that promises to…
Lumen’s New Way to Service Old Customers
The Lumen Cloud Communications service aims to transform legacy voice services into modern, cloud-based ones.
With Poly Buy, HP Sees Growth Opportunity
Poly’s product lines are about to get boosted by HP’s access to markets and resources – and HP’s about to get access to the growing enterprise video market.
Supply Chain Shortages: Here We Go Again
I recently noticed that there weren’t many ships at the Tacoma Port. I was wondering where they all were. Eureka. They are in Shanghai. I initially learned this from a tweet. With Shanghai in a near total lockdown, this is…
My New Apple M1 Mac
I recently received my new Apple Mac with the M1 processor. I will be honest, I was skeptical and fearful of this machine. It does NOT use an Intel CPU chip. The chip it uses has an entirely different microcode…
Brian Beutler, CEO and CO-Founder Alianza
The UCaaS industry was really created by independent service providers offering hosted VoIP. Many of these service providers turned to companies like BraodSoft and Genband to obtain the software needed to create their own offerings. The concept still exists, but…
Insider Report March 2022
The Most Important Enterprise Communications News from March 2022 The Days of Our Lives: I have often complained that the lowly calendar (Outlook and Google Calendar) has been neglected for far too long. Everything, particularly collaboration, revolves around the calendar,…
TalkingHeadz with Josh Little of Volley
Async comms are old school. Think of real letters and even email – easy, boring stuff compared to real-time communications. Real-time comms are marvelous and largely what the enterprise comms sector was built-on, however it has a few problems. Namely,…
CCaaS Embraces Video Channels for Better Customer Interactions
Video is already normalized among the user base and has business benefits in customer service.