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Zoom and #Zoomtopia 2020 – TalkingPointz Research

Here is everything you need to know about Zoom and Zoomtopia 2020. 1. Introduction Zoomtopia 2020 was a 2-day virtual event in October. During the event, the company also announced its Q2 results.  It’s been a phenomenal year for Zoom….

3 Ways Contact Centers Will Be Different in the Future

Soon, they’ll be missing three big things: hold, operating hours, and the PSTN.

TalkingHeadz with Javier Soltero of Google Workspace

This was a really fun conversation. Javier didn’t hesitate or deflect any question we threw at him. Quite the opposite, he provided thorough and thoughtful responses. This is actually new for Google. I’ve been following Google’s productivity solutions for over…

TalkingHeadz Podcast with Cameron Weeks, CEO of Edify

Categories and definitions can be so confining. There’s actually quite a bit of pressure on entrepreneurs and business leaders to fit into established categories. For example, there’s tremendous debate over the valuation of Tesla. The bears say it’s way overvalued…

A Look at the Facebook Portal

I continue down my pandemic-inspired path of reviewing video solutions, this time with the Facebook Portal. I previously took a look at the Poly Eagle Eye webcam and the Cisco Desk Pro, there’s more to come. The Facebook Portal is one…

It’s Time to Require Mandatory Roaming

COVID-19 has painfully made me aware of howe terrible the US Cellular network is. It is frustrating beyond polite words to have garbled text, “Call Failed” and one-way audio when conducting business. Yet, this happens to me every day. I…

September 2020 Insider Report

The Most Important Enterprise Communications News from September 2020 “Are you feeling down? Isolated? Uncertain about the future? Worried about what comes next? Then you may be suffering from … consciousness.” A tweet from Sarah Cooper that captured September for…

Put Microsoft Teams Displays on Hold

It’s a logical portfolio addition that contains some clever features, but the software seems too limited.

Let’s Re-Open the Economy

Harvard has revealed how we can do it. Let me extrapolate how it would work: Whenever you go out in public you take a COVID-19 quick test. That test is your 24 hour pass to go to work, to go…

TalkingHeadz with Tony Bates

Key Points From This Episode Staying busy and finding fun activities during the pandemic and quarantine. Looking back on Tony’s time at Skype and the sale they made to Microsoft. The Skype family and the culture of creativity and innovation…

COVID-19’s Aftermath for Enterprise Communications

For the half a dozen decades that I have lived we have debated whether the world will evolve so that there is no need to commute, where we can all sit at home and do our jobs while being linked…

Review: Cisco Desk Pro

At 17 minutes, this is the longest review I have posted. That’s because the Desk Pro is a sophisticated product with numerous use cases. One thing I didn’t mention in the video is Desk Pro admin is all done from…

Five9 Removing Barriers to Useful AI

Five9 made several AI announcements this week geared at improving and expanding contact center AI implementations.

Epic App Store Fight

Apple’s App Store monopoly is being attacked again! This time by Epic, last time by Basecamp, and previous times by Netflix, Match, Spotify, and I’m sure others. It’s a complex battle with sound arguments on both sides. So, in this…

UC Has Become Meaningless: Here’s Why

The distinctions between unified and integrated communications have become blurry.

UC Has Become Meaningless: Here’s Why

The distinctions between unified and integrated communications have become blurry.

TalkingHeadz Podcast with Noreen Allen of Bandwidth

Bandwidth (NASDAQ: BAND) is a Raleigh, NC-based software company focused on communications for the enterprise. Companies like Google, Microsoft, Cisco, Zoom, Dialpad, and RingCentral use Bandwidth’s APIs to power their voice, messaging, and 911 access into software and applications. It provides…

Review: Poly EagleEye Cube USB Webcam

2020 is the year of staying home and doing video meetings – and actually, that’s ok with me. I’ve got several reviews coming with various video devices. Let’s start things up with an extraordinary, Borg-like, USB webcam for rooms: The…

August 2020 Insider Report

The Most Important Enterprise Communications News from August 2020 August was a bit lighter in terms of enterprise communications news. But that’s not to say it wasn’t an intense month. The pandemic had considerable competition for headline space with riots,…

6 Reasons Why Zoom is Winning the Video Race

Catering to both consumer and enterprise customers and providing a simple to use video solution are just a couple of reasons why Zoom has pulled ahead.