My 2020
Every year I write an Annual Report. It catalogs the year’s adventures around analyst events as well as attempts to pull together some themes and observations. 2020 was a very strange year. Other than a few regional van trips, I…
US Carriers Should Invent Great Service
Here’s an idea for US Cellular companies: Offer customers full access to all networks for truly great service. There is no longer any technical reason why your phone cannot access and roam to all towers on all companies. Since all…
Real Time Recorded, Week 2 2021
Dialpad SLA now promises it will try harder Logitech Rally goes Bar Rapid Fire: CMOs x 2 + 1 CISO, Unify Office USA, Td AWS., CES. ZM 1M.
UnCarrier is Uncool
T-Mobile is no longer the un-carrier. John Legere the inspired rule-breaking maverick executive that led T-Mobile from being a broken down jalopy to the industry leading cellular company is gone. The suit-and-tie folks are now fully back in charge and…
Content Moderation at Work
Many of the rules affecting social media also pertain to enterprise communications. Censorship, net neutrality, and antitrust are hot topics of conversation.
TalkingHeadz Podcast with Anand Janefalkar, UJET
Running any startup is a tough business. Running a CCaaS is even tougher. It has all the joys of other startups (funding, growing pains, establishing a brand, recruiting managers and employees, and building a product) further complicated by established (entrenched)…
Real-Time Recorded, Week 1 2021
Week 1 2021 was a bit light in terms of enterprise comms news, though a huge week for social media. Twitter and Facebook have had a difficult time with the President’s use of social media. On one hand he is…
Insider Report for December 2020
The Most Important Enterprise Communications News from December 2020 Happy New Year! There’s always something magical about a new year. Of course, calendars are a man-made illusion. There’s no more difference between December 31 and January 1 than there is…
2020 Hindsight
As the year comes to a close, it’s time to reflect on just how crappy 2020 was. Actually, all things considered, it was actually a very positive year. .Enterprise communications and collaboration became the most urgent matter to companies around…
TalkingHeadz with Javed Khan SVP of Cisco Collaboration
It’s impressive how much Cisco Collaboration changed in 2020. We can attribute some of this to the pandemic, but more of it goes to Javed Khan. He was promoted to unit SVP and GM mid year and immediately took action…
How to de-Fi your iPhone
I have a new iPhone 12 Pro Max. The main selling feature for me was the dual-SIM capability. I travel internationally a lot (Or, I did before we went into mass-hysteria mode.) So having my main SIM and a local…
The Top 10 UC Acquisitions of 2020
From Salesforce buying Slack to Verizon purchasing BlueJeans, 2020 has been another notable year for acquisitions.
Thoughts on iPhone 12 Pro Max vs iPhone 7 Plus
I upgraded my five year old iPhone 7 Plus for a new iPhone 12 Pro Max. I got a $1,500 model with maximum RAM. It is genuinely surprising how little the iPhone has changed in five years. Here are my…
TalkingPointz Research #WebexOne Conference 2020
Cisco WebexOne and the Magic of We [This Research Note is available to TalkingPointz Premium subscribers or separate purchase. It is 12.5 pages long. Section 5, Dave’s Thought’s, has 110 TalkingPointz.] Overview Cisco hosted its first WebexOne global conference, a…
Talkingheadz with Craig Malloy, CEO of Lifesize
I remember my first video meeting. My employer at that time, circa 1993, had a big conference room dedicated (though mostly unused) for video meetings. I think it was a Picture-Tel system, but who knows. I think it used ISDN…
Google Fi Fumbles on iOS
I was very excited when I upgraded my iPhone 7 Plus to a new iPhone 12 Pro Max. The biggest, most exciting feature was dual SIM capability. It was exciting because I could use Google-Fi for international traveling and also…
Evolution of CPaaS: Voice is Next
Voice-enabled services will be predominantly cloud-delivered from providers of UCaaS, CPaaS, or both. Let’s look at the evidence.
Cisco to Acquire IMImobile
A day before WebexOne, Cisco Collaboration announces its intent to acquire IMImobile. The purchase price is approximately $730M USD. Analysts were briefed on the upcoming announcements at WebexOne last week, but there were clearly a few gaps in the story…
No Thanks on the MagSafe
My wife and I upgraded recently to iPhone 12 Pro Max phones. It was exciting since we were on iPhone 7+ and 6+ phones. One of the big selling features was wireless charging. So we gave it a try and…
CenturyLink Gigabit Fiber is Amazing
Like pretty much all of Comcast’s customers, I hate Comcast. It seems to be the fundamental teaching in MBA school that you aren’t a good manager unless you get all of your customers to hate you. So when I learned…