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At TalkingPointz we provide insightful, irreverent, and incisive takes on enterprise communications to inform industry insiders who need to know. Take a look around, read and learn, listen and learn, and engage.

See the different types of content we publish regularly:

** Dave Michels’ Premium Subscriber Content

TalkingPointz Report: Enterprise Connect 2024

Enterprise Connect is the largest annual event for multiple vendor enterprise communications. Enterprise Connect provides a wonderful opportunity to capture a snapshot of a sector in continuous change. This report, in TalkingPointz outline format, has the following sections: Everything you…

Questioning the Future of Generative of AI

For Generative AI to really improve, it will need to start thinking in a new way — if only it could think.

Insider Report March 2024

Curated Enterprise Communications News and Insights from March 2024 Curated Enterprise Communications News and Insights from March 2024 Feature It’s AI’s Fault: What is going on with the economy? DJIA and S&P are doing great. Banks stopped collapsing. Crypto coins…

Avaya and Zoom Strike GTM UC Alliance

Solving unified communications, A-Z

Reinventing Service Provider Voice

Service providers can still be disruptors in voice, but doing so likely means taking their own advice and moving to the cloud.

Insider Lite March 24: Dish 5G

I’ve been a fan of Dish for a long time. I was one of their earliest television subscribers back in Gore’s 90s when DISH briefly stood for the Digital Information Super Highway. I was particularly impressed with CEO/Founder Charlie Ergen,…

Celebrating Innovative #CX #EC24

As the industry shifts from a tech focus to an outcome-based focus, it’s a pivotal time in how enterprises approach customer service. This year’s Innovation Showcase participants reflect that shift.

Insider Report February 2024

Curated Enterprise Communications News and Insights from February 2024 Curated Enterprise Communications News and Insights from February 2024   Guest Contributor: The February Insider report proudly presents Laurent Philonenko as a guest contributor this month. Laurent has a long history…

How the Digital Markets Act Could Impact Enterprise Communications

As the European Union continues to impose new requirements on big tech, an emerging question is if users or the European Union’s Digital Markets Act (DMA) will drive the enterprise messaging providers to embrace messaging interoperability.

Insider Lite Feb 2024: Hallucinations

Insider Lite is a little late this month. I was distracted by a company with a unique idea – to apply generative AI to enterprise comms.  Ok, it’s not unique – it’s the same old. Every company is attempting to…

More Webex News from Cisco Live

Cisco continues to make incremental improvements to its Webex portfolio; here are three to examine more closely.

Beeper: The Killer Tech of 2023?

U.S. and European efforts to promote competition may mean inferior apps.

Insider Report January 2024

Curated Enterprise Communications News and Insights from January 2024 Curated Enterprise Communications News and Insights from January 2024 Feature The Dawn of a New Epoch/Era: Fads and trends come and go, but epochs change less frequently. In terms of computing,…

Important Comms Trends for 2024 – Insider Lite

Instead of the annual prediction post, I’d like to share some trends in enterprise communications that I find exciting.  2024 is occurring amid two major technical shifts. The pandemic changed expectations, preferences, and attitudes, and a new normal is emerging….

RTO Mandates Need to be Built on Trust

The pressure to return to office more about our relationship with work than where we work.

The Very Notion of Collaboration Will Soon Change

Office productivity is ripe for a new way of working. The big benefit that many vendors are working toward is reduced app switching. These new apps (Notion, Coda, Quip, Zoom Docs, etc.) take a modular approach to work and collaboration…

Insider Lite: Happy New 2024! (Twilio, Intermedia, Calabrio)

Happy new year, now get back to work. This is the Insider Lite – the free post/newsletter (unlike the Insider Report, which hides behind a paywall). My NY resolution is to publish more Lite posts in 2024. The first big…

Insider Report December 2023

Curated Enterprise Communications News and Insights from December 2023 Curated Enterprise Communications News and Insights from December 2023 Kind of a light month for news, but a good time to reflect. What a year!  It was the best of times…

The Most Significant Comms Acquisitions in 2023

In 2023 there were several significant mergers and acquisitions in the enterprise communications space. They may not have been for eye-popping sums, but they all represent strategic shifts.

Generative AI Not Likely to Increase Customer Satisfaction

In most cases, generative AI solutions to won’t raise the bar of CSAT. Instead, it will be justified to reduce expenses.