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At TalkingPointz we provide insightful, irreverent, and incisive takes on enterprise communications to inform industry insiders who need to know. Take a look around, read and learn, listen and learn, and engage.

See the different types of content we publish regularly:

** Dave Michels’ Premium Subscriber Content

TalkingHeadz Podcast with Darren Schreiber of 2600Hz

It was independent service providers that largely created the hosted voice and UCaaS sector. Go back to the early Magic Quadrants and the reports were dominated by the independent providers that used products like KAZOO, BroadWorks, MetaSwitch, and Genband to…

RingCentral, Bandwidth Forge BYOC Partnership

Modularization of UCaaS services is emerging as the new best-of-breed opportunity, as evidenced in this latest example of the decoupling of carrier services from UC.

Understanding Speedtest

Alternative title: Why you can’t actually use your cell phone’s data plan. There’s one great misunderstanding that most people have about speedtest: that your download speed isn’t controlled by your upload speed. Consider the speedtest shown in the photo. Looks…

TalkingHeadz Bonus Podcast on Avaya OneCloud

CPaaS is a complex topic, and each CPaaS offer is designed and optimized for different types of users. This podcast is a great way to learn more about Avaya’s vision with OneCloud CPaaS. Including a great description of what it…

TalkingPointz Research: Zoom and Five9

Overview Zoom and Five9 have enjoyed a partnership for several years. On July 18, 2021 the companies agreed to merge. Both BoDs approved the deal.  Zoom’s vision is best-in-class video and customer engagement from a single provider.  Rowan Trollope, CEO…

Dialpad Closes Meetings Gap

UCaaS provider parlays video elements from Highfive acquisition plus voice smarts to push ahead on meetings, adds informal collaboration tool, and more.

TalkingHeadz with Aurangzeb Khan, SVP Jabra

You can subscribe to TalkingHeadz on most podcast apps. Transcript Dave Michels 2:43 Today we have with us Aurangzeb Khan, the SVP of intelligent vision systems at GN Jabra, welcome Aurangzeb. Aurangzeb Khan 2:52 Thanks very much, Dave, how are…

I loved Google Fi So I Let It Go

I tried Google Fi. I really wanted it to work. The idea of just having a simple, straightforward plan was appealing. What I found was that it was expensive and worked very poorly on an iPhone. It was not a…

The Moth and the Candle and 5G

If I could describe the mindset of telephone companies it would be the story of the moth and the candle. In May, AT&T announced with great fanfare that it is back to being a telephone company again: AT&T to refocus…

TalkingPointz Insider Report – June 2021

The Most Important Enterprise Communications News from June 2021 The Human-Made Pandemic: Pandemics suck. That’s my conclusion from my firsthand experience over the past year. In the US, things are returning to normal. I took two domestic trips (four flights)…

The Teams Dilemma

In this research note, we take a look at the Microsoft in the room. The Teams platform is growing rapidly. This report is focused on Teams, but the vendor landscape is significantly changing. Microsoft Teams UCaaS and Zoom Phone simply…

What’s AWS Conveying With Its Acquisition of Wickr?

As it looks to differentiate its service, AWS focuses on privacy and encryption with its latest acquisition.

What’s AWS Conveying With Its Acquisition of Wickr?

As it looks to differentiate its service, AWS focuses on privacy and encryption with its latest acquisition.

TalkingHeadz Podcast with Kira Makagon of RingCentral

There’s a lot of reasons we can list that have made RingCentral a success. Among them is Kira Makagon. She has touch nearly every successful technical innovation (and acquisition) at RingCentral in the past 10 years. You can subscribe to…

The Composable Contact Center Fosters Change

CCaaS continues to rapidly evolve, and the next step is composability.

Top Secret

It turns out that some people actually have secrets. I don’t. I regularly share every thought via videos, tweets, and posts. Or do? We all have secrets. Some are more interesting than others. If our emails and chats became public,…

TalkingHeadz with Evan MacMillan, CEO of Gridspace

Gridspace is an amazing company. That’s not even a new conclusion, because I felt the same way in 2018, and I can prove it. In 2018 we (myself, Joseph Williams, and Dan Miller) selected Gridspace (and Evan) for inclusion in…

TalkingHeadz with Five9 CEO Rowan Trollope

I do enjoy Rowan. We met back in 2012 when he arrived at Cisco, and over the years I’ve had several opportunities to interview him. Despite is successes, he’s largely remained the same guy: accessible, sincere, and articulate. He’s a…

Virtual Events Suck

I typically attend about 15 industry analyst events a year. Probably even more over the past 12 months, but who knows? It’s all a blur.  Many of my peers consider industry analyst events to be a perk. I felt that…

TalkingPointz Insider Report – May 2021

The Most Important Enterprise Communications News from May 2021 Teams Is the New Windows: Most people consider Microsoft Teams to be a communications and collaboration application. It is. Teams effectively replaced Skype for Business, which was also a communications and…