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T-Mobile Customers Seeing Magenta

T-Mobile is rapidly transforming into a big, bad customer exploiting carrier. It’s customers should be seeing red, er, magenta. John Legere transformed T-Mobile from a broken-down carrier with a dysfunctional network into the un-carrier. His brilliant transformation strategy was simple:…

TalkingHeadz with Scott Wharton, Logitech

I believe Scott is the first guest to return to TalkingHeadz. Our first interview with Scott took place after Infocomm 2018. Once again, in this interview we were able to discuss with Scott recent product announcements from Logitech: The Rally…

4 Reasons Why Clubhouse Will Lose its Luster

I have participated in several Clubhouse sessions, and (with @EvanKirstel) hosted four. My current conclusion is: It’s a brilliant, but dumb service. Let’s start with why it’s brilliant. Clubhouse filled a gaping void for connection. I agree with many others…

Contemplating CCaaS? Consider These Issues.

CCaaS evaluations are easier when you start with some philosophical boundaries.

Uber Clubhouse

I’ve now hosted three conversations on Clubhouse. Each one gets better. It’s a fascinating social and retro experience. If you are not familiar with Clubhouse, it’s a new social app with an old take on chat rooms. It’s in beta,…

Week 6 2021 Real-Time, Recorded

In this episode we discuss Masergy & Webex and financial results from Avaya and Cisco.    

The History of the Dial Pad

The history of the Touch-Tone dial is remarkably complicated and fascinating. Today we all know the 12 button dial with 123 at the top and * and # in the bottom left and right. (Why aren’t there emojis for Touch-Tone…

Digital Transformation and Toasters

I recently wrote about digital transformation on NoJitter, and wanted to post here some clarifying examples. The point I want to emphasize is that every industry is now based on software. People get confused on this. I often hear “you…

TalkingHeadz With Tom Puorro

Poly knows a few things about transformation. Polycom was a pioneer in enterprise video and played a key role in both the maturation of SIP and the transition to VoIP. In late 2018, Plantronics and Polycom merged, that’s two well…

Real-Time, Recorded Week 5 2021

For Week 5, Zeus and I discuss the news and results from Poly, news from Zoom, and Microsoft’s new Viva app.  

Bell Divestiture & Un-Divestiture

What this diagram says to me is that AT&T got it completely wrong in the way they divested themselves in 1983. The fact that it smashed apart and then all came back together is evidence of that. It is important…

‘Viva’ Teams

Microsoft launches employee experience platform, with Teams playing a central role in this new approach to employee engagement.

Insider Report for January 2021

The Most Important Enterprise Communications News from January 2021 There is a lot of optimism about the new year — less pandemic, more travel, and an opportunity to create the new normal. There is indeed hope that we are past…

Real Time, Recorded Week 4 2021

We cover Talkdesk pandemic programs, 8×8 results, pandemic winners  

Widespread Internet Outrages hit Northeast US

People should be outraged by this. The Internet was designed to be robust, self healing, unstoppable. It was designed so if one route blocked traffic would get rerouted around the blockage. That was the most fundamental design principle. The Internet…

Digital Transformation is Calling…You Must Answer

The real opportunities lie in business model changes.

Digital Transformation is Calling…You Must Answer

The real opportunities lie in business model changes.

Unify Office by RingCentral Lands in the U.S.

RingCentral’s strategic partnerships share many similarities, but the one with Atos has two major differentiators.

TalkingHeadz with Jeff Teper of #MicrosoftTeams

There was a lot of mixed reactions to the idea that Teams would eventually replace Skype for Business. There were those that had really embraced SfB, and didn’t see Teams at all ready. There were also those that just didn’t…

My 2020

Every year I write an Annual Report. It catalogs the year’s adventures around analyst events as well as attempts to pull together some themes and observations. 2020 was a very strange year. Other than a few regional van trips, I…