TalkingPointz Research: Analysis of the 2023 CCaaS MQ
Overview Why does TalkingPointz write about the Gartner MQ? TalkingPointz considers the Gartner CCaaS Magic Quadrant report one of the sector’s most important and influential reports. It is authored by informed analysts with excellent access to enterprise and provider data….
Does CCaaS Matter?
This new TalkingPointz Research Note looks at the current state of CCaaS and concludes it has become too limited and misleading of a label. CCaaS remains viable, but the industry has expanded beyond deployment models to include a broader focus…
TalkingPointz Research: Enterprise Connect 23
A bit delayed. I can usually get the EC note out in April. Instead, I focused on getting out the Research Note on Conversational AI, then came the Sprinklr analyst event, and then I got sick. But here it is…
TalkingPointz Research on Conversational AI
Last month, Gartner published a Magic Quadrant on Conversational AI Platforms. Gartner reported that over the past two years it has received over 3000 inquires on conversational AI. That made sense to me, after all, the entire CCaaS conversation is…
TalkingPointz Research: UCaaS Mobility 3.0
Last March, At Enterprise Connect, three (3) vendors included smartphone mobility demos in their keynotes. That’s three major providers: Cisco Webex, Microsoft Teams, and RingCentral demonstrating AT&T Office@Hand by RingCentral. [This research note is 8 pages and is written in…
TalkingPointz on EC22 – Research Note
Here are 13 pages on Enterprise Connect 2022. I like to take a deep dive on what occurred at EC every year. Enterprise Connect provides an annual snapshot, and a deep look reveals some interesting industry changes and trends. This…
TalkingPointz Research: CAIP 2022
Conversational AI technologies are disrupting every aspect of enterprise communications: UCaaS, CCaaS, CPaaS, Meetings, Messaging, and related services such as analytics. The technology is new, and it’s growing quickly. There’s very strong interest in this magical technology that promises to…
TalkingPointz Research on Ericsson and Vonage
9 9 page report on Ericsson’s move to acquire Vonage. 1. General On the morning of Monday, Nov. 22, 2021, Ericsson announced it had reached an agreement to acquire Vonage for $6.2B. Both boards have approved the deal. The deal…
TalkingPointz Research: CCaaS 2021
In this 7.5 page research note, I share my thoughts on the current state of CCaaS. The timing is not coincidental, Gartner just posted three research notes on CCaaS. Fascinating pieces that really got my mind going. 1. Overview Gartner…
TalkingPointz Research: Zoom and Five9
Overview Zoom and Five9 have enjoyed a partnership for several years. On July 18, 2021 the companies agreed to merge. Both BoDs approved the deal. Zoom’s vision is best-in-class video and customer engagement from a single provider. Rowan Trollope, CEO…
The Teams Dilemma
In this research note, we take a look at the Microsoft in the room. The Teams platform is growing rapidly. This report is focused on Teams, but the vendor landscape is significantly changing. Microsoft Teams UCaaS and Zoom Phone simply…
TalkingPointz Research: Room Panels
Room Panels By Dave Michels, April 28, 2021 The next big revolution in meeting rooms will take place outside the meeting room. Room Panels By Dave Michels, April 28, 2021 The next big revolution in meeting rooms will take place…
Microsoft Teams on Fire at Spring Ignite 2021
TallkingPointz Research Note: Microsoft Teams on Fire at Spring Ignite 2021 1. Microsoft Ignite 2021 Ignite has been Microsoft’s annual conference aimed at developers and IT professionals. The last Ignite, also virtual, took place last September. This year, Microsoft opted…
TalkingPointz Research #WebexOne Conference 2020
Cisco WebexOne and the Magic of We [This Research Note is available to TalkingPointz Premium subscribers or separate purchase. It is 12.5 pages long. Section 5, Dave’s Thought’s, has 110 TalkingPointz.] Overview Cisco hosted its first WebexOne global conference, a…
TalkingPointz Research on RingCentral
This research note is 9 pages long and contains TalkingPointz organized into 7 sections (General, Momentum, The RingCentral Portfolio, Customer Engagement, RingCentral GTM, Targeting Legacy, and 64 pointz under Dave’s Thoughts). Available to Premium Subscribers. The report offers a snapshot…
Zoom and #Zoomtopia 2020 – TalkingPointz Research
Here is everything you need to know about Zoom and Zoomtopia 2020. 1. Introduction Zoomtopia 2020 was a 2-day virtual event in October. During the event, the company also announced its Q2 results. It’s been a phenomenal year for Zoom….
UCaaS: Rough Road Ahead
UCaaS: Rough Road Ahead By Dave Michels, August 27, 2020 1. Overview The unified communications as a service (UCaaS) industry is about two decades old, and it’s had a glorious run. The industry has consistently experienced +20% annual growth as…
When 75M Isn’t Enough
Last month, Microsoft reported that its Teams product hit 75M daily active users. It’s a significant achievement that suggests Teams is a wildly successful product. While 75M DAU is clearly impressive, I suspect the figure is significantly lower than what…
Microsoft Acquires Metaswitch
It was a real Brain Game when Microsoft announced that it acquired Metaswitch Networks this month. The last time I met with team Meta was at partner event in NOLA. The event had a cerebral theme and the guest speaker…