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TalkingPointz Research: CCaaS 2021

In this 7.5 page research note, I share my thoughts on the current state of CCaaS. The timing is not coincidental, Gartner just posted three research notes on CCaaS. Fascinating pieces that really got my mind going. 1. Overview Gartner…

TalkingPointz Research: Zoom and Five9

Overview Zoom and Five9 have enjoyed a partnership for several years. On July 18, 2021 the companies agreed to merge. Both BoDs approved the deal.  Zoom’s vision is best-in-class video and customer engagement from a single provider.  Rowan Trollope, CEO…

The Teams Dilemma

In this research note, we take a look at the Microsoft in the room. The Teams platform is growing rapidly. This report is focused on Teams, but the vendor landscape is significantly changing. Microsoft Teams UCaaS and Zoom Phone simply…

TalkingPointz Research: Room Panels

Room Panels By Dave Michels, April 28, 2021 The next big revolution in meeting rooms will take place outside the meeting room.  1. Overview In response to increased demand and low costs, 2019 was a strong year for meeting room…

Microsoft Teams on Fire at Spring Ignite 2021

TallkingPointz Research Note: Microsoft Teams on Fire at Spring Ignite 2021 1. Microsoft Ignite 2021 Ignite has been Microsoft’s annual conference aimed at developers and IT professionals. The last Ignite, also virtual, took place last September. This year, Microsoft opted…

TalkingPointz Research #WebexOne Conference 2020

Cisco WebexOne and the Magic of We [This Research Note is available to TalkingPointz Premium subscribers or separate purchase. It is 12.5 pages long. Section 5, Dave’s Thought’s, has 110 TalkingPointz.] Overview Cisco hosted its first WebexOne global conference, a…

TalkingPointz Research on RingCentral

This research note is 9 pages long and contains TalkingPointz organized into 7 sections (General, Momentum, The RingCentral Portfolio, Customer Engagement, RingCentral GTM, Targeting Legacy, and 64 pointz under Dave’s Thoughts). Available to Premium Subscribers. The report offers a snapshot…

Zoom and #Zoomtopia 2020 – TalkingPointz Research

Here is everything you need to know about Zoom and Zoomtopia 2020. 1. Introduction Zoomtopia 2020 was a 2-day virtual event in October. During the event, the company also announced its Q2 results.  It’s been a phenomenal year for Zoom….

UCaaS: Rough Road Ahead

UCaaS: Rough Road Ahead By Dave Michels, August 27, 2020 1. Overview The unified communications as a service (UCaaS) industry is about two decades old, and it’s had a glorious run.  The industry has consistently experienced +20% annual growth as…

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When 75M Isn’t Enough

Last month, Microsoft reported that its Teams product hit 75M daily active users. It’s a significant achievement that suggests Teams is a wildly successful product. While 75M DAU is clearly impressive, I suspect the figure is significantly lower than what…

Microsoft Acquires Metaswitch

It was a real Brain Game when Microsoft announced that it acquired Metaswitch Networks this month. The last time I met with team Meta was at partner event in NOLA. The event had a cerebral theme and the guest speaker…

TalkingPointz Research: NEC and Intermedia

This week, NEC announced a strategic partnership with cloud-provider Intermedia. NEC has a long, glorious history in communications. The company was founded in 1899 and originally worked closely with Western Electric to create the Japanese telecommunications infrastructure. The company is…

TalkingPointz Research: Verizon and BlueJeans

This week, Verizon announced its intent to acquire BlueJeans: NEW YORK- Verizon Business today announced that it has entered into a definitive agreement to acquire BlueJeans Network, a trusted enterprise-grade video conferencing and event platform. The acquisition expands Verizon’s immersive unified…

Has the Video Interop Cold War Ended?

All year, I’ve been describing 2019 as the year of video-first communications. It’s the year that UCaaS providers decided to lead with video. It’s the year that video communications truly became mainstream. It’s the year that video became much more…

TalkingPointz Research: Avaya-RingCentral Partnership

My intense focus on Avaya began unexpectedly during the RingCentral analyst event last week. RingCentral choreographed it perfectly. We spent the morning in product road map presentations, broke for lunch, and returned to hear from its CEO Vlad Shmunis.  There…

Magical UCaaS Providers Without a Quadrant

This TalkingPointz research note describes three, top-of-mind providers that didn’t make the 2019 UCaaS Magic Quadrant Report: Verizon, Vonage, and Zoom. Each have a compelling, differentiated take on UCaaS that deserves a look. The report also discusses Magic Quadrants in…

Cisco Nabs CloudCherry

Today, Cisco announced its intent to acquire CloudCherry, a Customer Engagement Management (CEM) company that will soon reside in Cisco Collaboration’s Contact Center division. San Jose Calif. – August 26, 2019 – Cisco (NASDAQ: CSCO) today announced its intent to acquire privately-held…

Firstline and Deskless Workers

There’s a quiet revolution occurring in enterprise communications that’s changing the use case. This industry has been all about servicing the knowledge worker. It’s kind of hard to define the knowledge, but he/she gets most of their work done with…

TalkingPointz on Google Next 2019

The big news is Google Voice is now GA, but it’s just the latest piece into a larger strategy on Google’s approach to enterprise communications and collaboration. Overview This report focuses on G Suite announcements and momentum related to enterprise…

TalkingPointz Research Enterprise Connect 2019

Obtain this 9 page report on Enterprise Connect 2019 Overview Enterprise Connect is the largest industry event for enterprise communications. The conference takes place annually in March in Orlando, Florida. This year, the vendor keynote presentations were from Amazon, Cisco,…