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TalkingHeadz with Avaya’s Anthony Bartolo

Anthony is driving product leadership at Avaya, and relies on outcome focused, customer journey mapping to do it. There’s a lot of excitement about the work he is doing at Avaya. He brings an interesting background to Avaya with a…

TalkingHeadz with Dmitry Netis of Q Advisors

I have regular discussions with financial analysts, and I really enjoy them. They look at the companies so differently than industry analysts do. Most industry analysts, including myself, don’t pay a lot of attention to quarterly results. Dmitry taught me…

TalkingHeadz Podcast with Antony Passemard, of Google CCAI

There is a great flow to this dialog, I think I will call it: Dialogflow. Also, the three participants sound really human. Most of the talk about AI is hype.  However, there are two areas in enterprise communications where we…

TalkingHeadz News and Voicemails 0420

Who says news has to be boring? April was hilarious. If you like to be current in enterprise communications, subscribe to Insider Reports at https://talkingpointz.com/pricing/

Talkingheadz with Del Currie of Sneek.io

There is so much more to office interactions than meetings. If you are used to working in the office, and are missing those casual interactions, then Sneek might be just what the doctor ordered. Video conferences are replacing in-person meetings,…

TalkingHeadz Podcast with Sri Srinivasan, SVP GM Cisco Collaboration

The @CiscoCollab team has gone through some big transitions. Some were caused by acquisitions and some were caused by changes in leadership. The big acquisitions were Selsius (1998), Webex (2007), Tandberg (2009), and BroadSoft (2017). Each of them resulted with…

TalkingHeadz Podcast with Mary McDowell, CEO of Mitel

There are only a handful of the original PBX makers that successfully transitioned into modern day UC and UCaaS providers.  It does not surprise me that Mitel is one of them. Mitel has an incredible history of innovation and reinvention….

TalkingHeadz Podcast March Insider News with Voicemails

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TalkingHeadz with Murali Sitaram, GM Yammer

It was wonderful to catch up with Murali, now at Microsoft. The first time we met was eight years ago when he was running Webex Quad. We did this interview. Quad was replaced by Spark, now known as Webex Teams….

TalkingHeadz Podcast with Craig Walker, CEO Dialpad

It’s been fascinating to watch Craig disrupt communications, it’s a show that never stops. Craig popped up on my radar at Grand Central (I still have that number, now associated with Google Voice). But, Craig was busy disrupting before that,…

TalkingHeadz podcast with John Hernandez

They didn’t have marketing clouds when I was young. It was exciting to learn about this new sector, and how a contact center pro like John Hernandez brings it all together. This podcast was possibly the last thing John Hernandez…

TalkingHeadz with Jeff Lawson, Twilio

Twilio happened on my watch! I remember when the company was created. I remember meeting Jeff (back when he had hair can called Seattle home). I remember not getting it. I get it now. I think it became clear around…

TalkingHeadz Podcast: Brian Day, CEO Fuze

In this podcast we learn why Boston is a great place for business (and that Bostonians escape to Denver for fun). Why Fuze’s pivot to enterprise is not a pivot, and what Brian wants Fuze to be obsessed with.

TalkingHeadz Podcast with Quentin at BlueJeans

There is no other segment withing enterprise communications that is getting more attention now than video. Actually, most companies are now simply calling it meetings.Because it’s about and as natural as “meetings.” BlueJeans is one of the companies on the…

TalkignHeadz with Yaniv at Nextiva

We try to do two podcasts a month. That’s not as easy as it sounds. Both Evan and I travel about 50% of the time, and most of our guests tend to be pretty busy too. It’s unavoidable that sometimes…

TalkingHeadz Podcast with Paul Jarman

It’s always NICE to be inContact with Paul Jarman. He is a CCaaS pioneer that saw his vision for the contact center evolve become what’s now known as CCaaS. In this podcast @DaveMichels and @EvanKirstel explore with NICE inContact CEO…

TalkingHeadz with Julien at Workplace by Facebook

A dirty secret about enterprise communications is that it’s rarely the same thing as “enterprise-wide” communications. That’s because most enterprise communications solutions don’t include all of the employees. It has not been practical to include all employees — at least…

TalkingHeadz Podcast with Nidal of Avaya International

I have known Nidal for about three years, and have come to admire his relationship-first approach to business.  To Nidal, the sale of products and technology are a means to his real goal: a satisfied customer. Technology may perpetually change,…

TalkingHeadz Podcast with Mark Strassman our GoTo SVP GM

Goto is one of the newest brands in enterprise communications, yet its solutions have a long history and proven track record. Mark explains why GoTo has 9 brands (but will have less in the future) in its unified communications and…

Talkingheadz with Vonage CTO Sagi Dudai

I consider Vonage one of the most innovative providers in enterprise communications. It was back in 2016 when Vonage confused everyone with its acquisition of Nexmo. Wait, what’s a UCaaS company doing with a CPaaS company? This was so out…