TalkingHeadz with Murali Sitaram, GM Yammer
It was wonderful to catch up with Murali, now at Microsoft. The first time we met was eight years ago when he was running Webex Quad. We did this interview. Quad was replaced by Spark, now known as Webex Teams….
TalkingHeadz Podcast with Craig Walker, CEO Dialpad
It’s been fascinating to watch Craig disrupt communications, it’s a show that never stops. Craig popped up on my radar at Grand Central (I still have that number, now associated with Google Voice). But, Craig was busy disrupting before that,…
TalkingHeadz podcast with John Hernandez
They didn’t have marketing clouds when I was young. It was exciting to learn about this new sector, and how a contact center pro like John Hernandez brings it all together. This podcast was possibly the last thing John Hernandez…
TalkingHeadz with Jeff Lawson, Twilio
Twilio happened on my watch! I remember when the company was created. I remember meeting Jeff (back when he had hair can called Seattle home). I remember not getting it. I get it now. I think it became clear around…
TalkingHeadz Podcast: Brian Day, CEO Fuze
In this podcast we learn why Boston is a great place for business (and that Bostonians escape to Denver for fun). Why Fuze’s pivot to enterprise is not a pivot, and what Brian wants Fuze to be obsessed with.
TalkingHeadz Podcast with Quentin at BlueJeans
There is no other segment withing enterprise communications that is getting more attention now than video. Actually, most companies are now simply calling it meetings.Because it’s about and as natural as “meetings.” BlueJeans is one of the companies on the…
TalkignHeadz with Yaniv at Nextiva
We try to do two podcasts a month. That’s not as easy as it sounds. Both Evan and I travel about 50% of the time, and most of our guests tend to be pretty busy too. It’s unavoidable that sometimes…
TalkingHeadz Podcast with Paul Jarman
It’s always NICE to be inContact with Paul Jarman. He is a CCaaS pioneer that saw his vision for the contact center evolve become what’s now known as CCaaS. In this podcast @DaveMichels and @EvanKirstel explore with NICE inContact CEO…
TalkingHeadz with Julien at Workplace by Facebook
A dirty secret about enterprise communications is that it’s rarely the same thing as “enterprise-wide” communications. That’s because most enterprise communications solutions don’t include all of the employees. It has not been practical to include all employees — at least…
TalkingHeadz Podcast with Nidal of Avaya International
I have known Nidal for about three years, and have come to admire his relationship-first approach to business. To Nidal, the sale of products and technology are a means to his real goal: a satisfied customer. Technology may perpetually change,…
TalkingHeadz Podcast with Mark Strassman our GoTo SVP GM
Goto is one of the newest brands in enterprise communications, yet its solutions have a long history and proven track record. Mark explains why GoTo has 9 brands (but will have less in the future) in its unified communications and…
Talkingheadz with Vonage CTO Sagi Dudai
I consider Vonage one of the most innovative providers in enterprise communications. It was back in 2016 when Vonage confused everyone with its acquisition of Nexmo. Wait, what’s a UCaaS company doing with a CPaaS company? This was so out…
TalkingHeadz Podcast with Eric Yuan, CEO of Zoom
It’s been such an amazing show to watch Eric start Zoom and built it into one of the most valuable companies in enterprise communications — in about 10 years. The company is focused on customer and employee happiness through communications….
TalkingHeadz Podcast with Amy Barzdukas of Poly
Such a delight talking to Amy. Poly is the newest, most exciting company in enterprise communications. I have to admit that I didn’t quite get it when the merger was announced, but it certainly seems to be working. Both of…
TalkingHeadz Podcast with Rowan Trollope of Five9
Cloud contact center is potentially the most disruptive sector of enterprise communications. It’s centered in a perfect disruptive storm of cloud computing, the adoption/implementation of artificial intelligence, and the increased capability to both understand and customize the customer experience. You…
TalkingHeadz with Vasili Triant , VP #CCTR Cisco
Vasili (shown here without his new beard) leads Cisco’s contact center initiatives for premises, hosted, and cloud.
TalkingHeadz Podcast with Praful Shah of RingCentral
Praful has had a huge impact on enterprise communications. With both WebEx and RingCentral, he arrived early and contributed to creation of very successful companies. Also, as a key partner, RingCentral has also contributed to Zoom’s success. Praful tends to…
TalkingHeadz Podcast with Ilya Bukshteyn
One of the most interesting aspects of Microsoft’s journey is how the software company became savvy at hardware. Short answer is partnerships. And, the architect of the SfB and Teams room system solutions is Ilya Bukshteyn. Meeting rooms is critical…
TalkingHeadz with Bryan Martin of 8×8
Sorry for the delay in posting a TalkingHeadz interview. We strive for two a month, but that’s sometimes harder than it sounds. Perhaps all that pent up silence caused this podcast to come out a bit longer. Bryan is a…