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David Sipes Answers the Call at 8×8

8×8 is one of the most innovative companies in UCaaS. It was one of the first to launch Teams Direct Routing. It just released a new Agent Workspace. Last year it launched its XCaaS brand and 8×8 Front Desk. The…

Brian Beutler, CEO and CO-Founder Alianza

The UCaaS industry was really created by independent service providers offering hosted VoIP. Many of these service providers turned to companies like BraodSoft and Genband to obtain the software needed to create their own offerings. The concept still exists, but…

TalkingHeadz with Josh Little of Volley

Async comms are old school. Think of real letters and even email – easy, boring stuff compared to real-time communications. Real-time comms are marvelous and largely what the enterprise comms sector was built-on, however it has a few problems. Namely,…

Using AI in the CC with Gregg Johnson of Invoca

When we hear about AI in the contact center, it’s usually about chatbots and augmented agent. But in this conversation, we hear at how contact center AI can help with sales and marketing. Invoca is doing some fascinating stuff with…

TalkingHeadz: Facebook and Meta Have a Presence in Workplace

One thing about Ujjwal Singh is he has a Presence. Actually, I am not certain that’s true because I didn’t meet with him over Workplace. We could have though – Workplace from Meta is focused on making the virtual workplace…

Getting Intelligent Assistance from Dan Miller of Opus

“While it’s important to acknowledge we’re still in the “early days” in the development and acceptance of Enterprise Intelligent Assistants, the proliferation of chatbots, voicebots and virtual assistants has already reached billions of end users. With a growing audience, the…

Please, Your Brand First: TalkingHeadz with Michael Gold of Intermedia

It appears Intermedia is doing quite well. It’s not a particularly well known brand, but that’s by design. Michael Gold, its CEO, gives his partners several options when it comes to go-to-market branding. That’s just one of the features that…

Michael Litt of Vidyard – TalkingHeadz Podcast

If you could see this audio-podcast you would enjoy it more. I know that now, because Michael Litt has a lot to say about video. Transcript: Dave Michels 0:12 welcome to Talking Heads today we have with us Colin Jennings,…

Conversing about Conversational AI with Philipp of Cognigy

Transcript Dave Michels 0:12 Tonight Evan and I will be talking to Philip Heltewig, CEO and co founder of Cognigy. But first, Evan, are you in a physical environment or in a meta environment? Evan Kirstel 0:23 I am really…

Talkingheadz with Justin Mitchell of Yac

Remember that scene in Breaking Bad when Heisenberg (Walter White) demands that the drug dealer “say my name”? It was a dramatic conversation that just wouldn’t work over text. That’s because the human voice says a lot (you can quote…

A Storm in the Redwoods with Martin Taylor of Content Guru

TalkingHeadz podcasts are available in most podcast apps. Transcript Dave Michels 0:12 Welcome to talking does Evan and I will be talking with Martin Taylor of content guru but first evon Did you see that on 60 minutes that apparently…

Is That a BlockChain in Your Pocket? @HugoFeiler of @minima_global

This digital asset space is experiencing the fastest adoption of any technology in all of recorded history. It’s currently growing at twice the speed of the Internet. With 114 million users today, it’s likely to get to a billion users…

TalkingHeadz with Brett Shockley, CEO Journey.AI

Journey.ai brings some of my favorite subjects and people together right here in my backyard. Let’s start with subjects. Journey sits at the intersection of Contact Center, Cryptography, and Zero Knowledge security. Security just doesn’t get enough attention in enterprise…

TalkingHeadz Podcast with Kira Makagon of RingCentral

There’s a lot of reasons we can list that have made RingCentral a success. Among them is Kira Makagon. She has touch nearly every successful technical innovation (and acquisition) at RingCentral in the past 10 years. You can subscribe to…

TalkingHeadz with Evan MacMillan, CEO of Gridspace

Gridspace is an amazing company. That’s not even a new conclusion, because I felt the same way in 2018, and I can prove it. In 2018 we (myself, Joseph Williams, and Dan Miller) selected Gridspace (and Evan) for inclusion in…

TalkingHeadz with Karen Mangia of Salesforce

From the inside flap of Working From Home We knew virtual workplaces were coming, but we didn’t think they would come so soon. Yet, here we are, sitting in our home offices, trying to make sense of our now-remote careers. Do…

TalkingHeadz with John Saw of T-Mobile

Transcript Evan Kirstel 2:24 And we’re here at talking heads. In today’s episode, we have john saw executive vice president advanced and emerging technologies at T Mobile events an emerging absolutely so we have high expectations, john and nice to…

TalkingHeadz Podcast with Bill Wignall, CEO of Sangoma

Earlier this month, Sangoma closed on its acquisition of Star2Star Communications. Sangoma (Ontario, Canada) acquired the Florida UCaaS provider for $437M.  The merger marks Sangoma’s largest acquisition, which was likely its 8-10th company it bought (no one seems to know…

TalkingHeadz Podcast with OJ and Simen of Neat

Follow TalkingHeadz on your favorite podcast app. Transcript Evan Kirstel 0:12 So Dave, we have a couple of great guests coming up in the video conferencing space. But before that all the excitement seems to be around social audio. And…

TalkingHeadz with Karl Hantho, Americas President for Pexip

I wonder how this pandemic will be remembered, though I suspect it will forever be associated with video. Sometime in the past year just about every company, medical provider, and education institution embraced video like never before. Not to mention…