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TalkingHeadz: Sid Chimes in on the AWS Comms Platform

Amazon Chime continues to evolve. What started as a meetings app transitioned into an SDK and now delivers advanced embeddable comms services that can be used in standalone ways, as a means of leveraging other AWS services (such as Lex),…

Einat: Speak Softly and Carry a Big CX

Most CMOs have a lot to say.  Einat Weiss is no exception. She is the CMO at NICE and she’s articulate, technical, and opinionated. However, it’s rare to catch her behind a microphone. She prefers to communicate through her various…

TalkingHeadz with Alan Masarek, CEO of Avaya

When Avaya exited bankruptcy (late 2017), I casually remarked to a friend that Avaya and Vonage should get together. In hindsight, it was a brilliant idea, but at time it was ludicrous. Avaya was free from Chapter 11, had restructured…

TalkingHeadz with Ram Menghani of NEC

NEC is a brand I’ve admired for a long time. I cherished my 17″ NEC MultiSync monitor in the 90s as well as so many other NEC products. I’ve followed its UC solutions closely over the decades. NEC, like Avaya,…

Joe Manuele CEO of NoFilter Not Talking About Sports

Another alumni returns to Talkingheadz, and he’s only added 4 jobs to his LinkedIn Profile between appearances. Joe is one of the kindest execs in UCaaS, and it’s always great to found out what excites him besides hockey. We cover…

TalkingHeadz with CMO Janelle Raney

Yet another company featured in the Innovation Showcase at Enterprise Connect 22. Janelle shares with us her thoughts on startups and high growth companies. Something she learned about about by joining a small company called Zoom in 2015. “We transformed…

Not Doug from Crexendo

Talkingheadz is an interview format podcast with the movers and shakers of enterprise communications, and we have good guests too.  It’s not co-hosting the most influential podcast in the industry. A quick peek behind the curtains you will see a…

Fetching Agent Support from Balto

Artificial Intelligence is changing every aspect of the contact center: self service, augmented agent, QM, scheduling, and coaching – to name a few. Balto does agent coaching. It’s bots listen and provide agents real-time tips on how to improve their…

David Sipes Answers the Call at 8×8

8×8 is one of the most innovative companies in UCaaS. It was one of the first to launch Teams Direct Routing. It just released a new Agent Workspace. Last year it launched its XCaaS brand and 8×8 Front Desk. The…

Brian Beutler, CEO and CO-Founder Alianza

The UCaaS industry was really created by independent service providers offering hosted VoIP. Many of these service providers turned to companies like BraodSoft and Genband to obtain the software needed to create their own offerings. The concept still exists, but…

TalkingHeadz with Josh Little of Volley

Async comms are old school. Think of real letters and even email – easy, boring stuff compared to real-time communications. Real-time comms are marvelous and largely what the enterprise comms sector was built-on, however it has a few problems. Namely,…

Using AI in the CC with Gregg Johnson of Invoca

When we hear about AI in the contact center, it’s usually about chatbots and augmented agent. But in this conversation, we hear at how contact center AI can help with sales and marketing. Invoca is doing some fascinating stuff with…

TalkingHeadz: Facebook and Meta Have a Presence in Workplace

One thing about Ujjwal Singh is he has a Presence. Actually, I am not certain that’s true because I didn’t meet with him over Workplace. We could have though – Workplace from Meta is focused on making the virtual workplace…

Getting Intelligent Assistance from Dan Miller of Opus

“While it’s important to acknowledge we’re still in the “early days” in the development and acceptance of Enterprise Intelligent Assistants, the proliferation of chatbots, voicebots and virtual assistants has already reached billions of end users. With a growing audience, the…

Please, Your Brand First: TalkingHeadz with Michael Gold of Intermedia

It appears Intermedia is doing quite well. It’s not a particularly well known brand, but that’s by design. Michael Gold, its CEO, gives his partners several options when it comes to go-to-market branding. That’s just one of the features that…

Michael Litt of Vidyard – TalkingHeadz Podcast

If you could see this audio-podcast you would enjoy it more. I know that now, because Michael Litt has a lot to say about video. Transcript: Dave Michels 0:12 welcome to Talking Heads today we have with us Colin Jennings,…

Conversing about Conversational AI with Philipp of Cognigy

Transcript Dave Michels 0:12 Tonight Evan and I will be talking to Philip Heltewig, CEO and co founder of Cognigy. But first, Evan, are you in a physical environment or in a meta environment? Evan Kirstel 0:23 I am really…

Talkingheadz with Justin Mitchell of Yac

Remember that scene in Breaking Bad when Heisenberg (Walter White) demands that the drug dealer “say my name”? It was a dramatic conversation that just wouldn’t work over text. That’s because the human voice says a lot (you can quote…

A Storm in the Redwoods with Martin Taylor of Content Guru

TalkingHeadz podcasts are available in most podcast apps. Transcript Dave Michels 0:12 Welcome to talking does Evan and I will be talking with Martin Taylor of content guru but first evon Did you see that on 60 minutes that apparently…

Is That a BlockChain in Your Pocket? @HugoFeiler of @minima_global

This digital asset space is experiencing the fastest adoption of any technology in all of recorded history. It’s currently growing at twice the speed of the Internet. With 114 million users today, it’s likely to get to a billion users…

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