TalkingHeadz Podcast with Rowan Trollope of Five9
By Dave Michels
Cloud contact center is potentially the most disruptive sector of enterprise communications. It’s centered in a perfect disruptive storm of cloud computing, the adoption/implementation of artificial intelligence, and the increased capability to both understand and customize the customer experience.
You can subscribe to TalkingHeadz on most podcast players. Hear them all here.
By Dave Michels
Dave is an independent analyst focused on enterprise communications. he provides public content on TalkingPointz and other industry websites, and also works with clients directly.