UJET Launches Native Workforce Management Solution

The WFM offering will help streamline and leverage available operational data

Top 4 AI questions for every SaaS provider

Is your AI data ethically sourced? AI news these days is enough to make your head spin. The breadth and depth of announcements almost make one yearn for the “simple” days of microservices and cloud. Daily, we hear about updates…

Microsoft Copilot – Teams Edition

Can We Trust AI with the Specifics? Meetings. We want less of them, and yet we want more out of them. Microsoft Teams announced their own meeting optimizers at last week’s AI event, with more undoubtedly coming next week at…

Microsoft Copilot – Smooth AI Operator?

Microsoft and Google productivity platforms both “entered the chat” this week, and just like that, we are all trying to understand how this new wave of AI will impact some of our most critical applications. While I am admittedly still…

Celebrating Innovation in Collaboration at #EC23

Presenting the Innovation Showcase Companies to be highlighted at Enterprise Connect 2023.

Vonage Flaunts its Ericsson 5G Connection

The company could be looking to solve the OTT problem at the network layer

UCaaS Licensing Models Add Complexity to UCaaS

As UCaaS providers move toward a more modular pricing model for their services, it’s an open question how features get developed and whether users are willing to pay for them.

Time to ReInvent Collaboration?

This year, the Innovation Showcase at EC23 is looking for new ideas in collaboration.

Avaya Files for Chapter 11

Avaya filed a prepackaged bankruptcy with intent to exit Chapter 11 within 90 days—a much shorter process than the company’s 2017 bankruptcy.

#ISE2023 Show Floor Videos

Here’s the whole set of videos I made on the show floor at ISE2023 in Barcelona. I am still on the road from this event, so haven’t yet put together my compilation video. These videos only represent a small part…

Five9 Porto

Global expansion is hard.  It doesn’t matter where you start, expanding globally is a series of chicken-egg problems. You can’t have demand for your product or service until you have addressed local/regional requirements – and those usually don’t present themselves…

Bots Rule, Agents Drool

An agent-centric view of customer service remains the gold standard for customer experience – but there’s a strong case to be made that bots are already doing customer service better

UCaaS and Cellular Together in Perfect Harmony

By converging mobility and UCaaS, organizations can once again implement a rational enterprise-wide communications plan

Boycott the Banning of Meetings

Blaming meetings for impeding productivity is like blaming a hammer for shoddy construction

Insider Report 7-1 (Jan 2023)

The Most Important Enterprise Communications News The Most Important Enterprise Communications News Welcome to the new format for the TalkingPointz Insider Report. Since their origin seven years ago, the TalkingPointz Insider Reports have been published monthly. The monthly format offered…

Enterprise Connect 2023 Is Seeking Innovation

The Innovation Showcase provides a glimpse of tomorrow’s technologies. Enterprise Connect exhibition newcomers are encouraged to apply.

The Convergence and Evolution of Enterprise Calling

The disruptive aspects of enterprise calling convergence have significant impacts on UC/UCaaS providers and channels.

On Returning Avaya to Glory

There were two sets of discussion last week about Avaya. One was the various interpretations related to its 8-K filing. The other discussions were related to the company’s transformation strategy after a briefing with industry analysts. I don’t have a…

Recapping the Top 5 Comms Acquisitions of 2022

M&A activity in the communications space slowed this year but expect more move in the new year.

Taking Video Meetings to Where No Meeting Has Gone Before

The Artemis space mission isn’t just one small step for man; it’s one giant leap for communications technology.