Record and Transcribe your Phone Calls

Have you noticed that since Covid-19 the people at call centers are a LOT ruder? I’m not quite certain what happened, but the people in most of the call centers have become short-tempered, rude, and even aggressive. This is especially…

Ericsson to Acquire Vonage in CPaaS, 5G Play

Ericsson joins the enterprise communications space and looks to tap Vonage’s CPaaS to provide APIs to 5G providers.

Why Mitel Went All in on Premises-based PBX

The premises-based opportunity shouldn’t be discounted in the cloud era.

Quick Thoughts on RingCentral and Mitel

It is rare when industry news is both surprising and predictable at the same time. After markets closed yesterday, RingCentral and Mitel announced a new partnership. On the surface it looks similar to previous RingCentral partnerships with Avaya, Atos, and…

Webex Go Goes

Based on the conversations and questions occurring, I feel a need to explain Webex Go. It’s actually a breakthrough product announcement, but it’s hard to appreciate what’s happening here because some of the benefits sound familiar. From the Cisco blog…

Vonage Buys Into Conversational Commerce

Vonage aims to stake out a claim in the growing area of conversational commerce with its acquisition of

The Empty Promise of #5G

Nobody can explain to me why 118 megabit speeds are any more important to me than 35 megabit speeds on my cell phone. Why do I care? How does its make any difference to me in any way? I just…

Dialpad is on a Multi-Channel CCaaS Journey

Committing to its CCaaS ambitions, Dialpad acquires omnichannel digital engagement provider Koopid, making it the third such acquisition in the last two months.

Webex is New Again

Cisco is primed to discuss the hottest enterprise communications topics and trends, including hybrid work, at next week’s WebexOne event.

The Application Becomes a Platform

RingCentral unites UCaaS and CPaaS.

What Stewart Said

It’s not that we need Slack (or other solution) because we might work in multiple places, we need Slack (or other solution) because location is irrelevant to how we now work.

Covid to End in 15 Months

We’re all hunkering down for the long haul of living with Covid. But it may not go that way. It may just end. Abruptly. Covid-19 is a coronavirus, just like SARS and MERS. Every variant of Covid-19 is a coronavirus,…

Feeling Uneasy About Customer Service: Here’s Why

Most customers encounter loyalty-eroding problems, and we must remember to exercise our voice when appropriate.

The Deal is Off: Five9 and Zoom

The headline is that Five9 and Zoom mutually agreed to terminate their merger. I suspect the Five9 shareholders rejecting the deal had a lot to do with it. In this post I expected Zoom to sweeten the deal, but figured…

Microsoft Set to Launch Operator Connect, What's Next?

Microsoft’s Operator Connect is more disruptive than many realize.

Chrome Enterprise CCaaS – New Paper

I switched to a Chromebook for travel in 2018. It was a bit of a personal challenge to see if one can survive on such a limited device. I still use it exclusively on travel, and it’s not a limited…

Final Countdown: 5, 9, Zoom

A decision is about to be made. The Five9 shareholders are about to vote or more specifically approve or reject the acquisition by Zoom. Zoom’s acquisition of Five9 is a great concept with a flawed execution. There’s a lot of…

T-Mobile for 55+

If you are 55+ or older, T-Mobile has a great plan for you. And, you can have up to 4 lines on their plan…just one person needs to be 55+, everybody else can be younger. It’s the best postpaid deal…

Dialpad Expands Full-Service CCaaS with Self-Service

Dialpad reaffirms its commitment to CCaaS with latest acquisition.

Undoing the UnCarrier

With John gone, T-Mobile is sliding back into being a regular ol carrier. My biggest gripe is that the information on their website contradicts itself. It will state that “Stateside Calling” calls are 20₵ a minute in the feature description…