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Zoom Has a Remarkable Week: App Becomes Household Name

In the first three months of 2020, Zoom saw a twenty-fold increase in usage as it just reported it hit 200 million daily users – but now the company must urgently rebuild goodwill and trust.

RCV: RingCentral Gets Video

About a year a go I concluded that RingCentral would need its own video technology. I incorrectly assumed they would acquire an independent video provider. My logic was simple, UCaaS has expanded, and really includes today telephony, messaging, and video….

Inside our new Reality: Musings from a Zoom Virtual Event

Company showcases an impressive unified offer that utilizes a single application on a single framework.

Is the Internet Going to Break?

We are placing unprecedented demand on our network and computing services. The coronavirus is spreading and with it comes illness, deaths, and fear. The experts advise us to stay home with clean hands, and for most of us that means…

Footnotes & Facts: A Coronavirus Update

Currently there are 95,000 confirmed cases of coronavirus and 3,252 deaths. 51,156 are confirmed recovered individuals. If you prefer visuals, here is a chart from Johns Hopkins: So what does this tell us? In China the number of new coronavirus…

Virtually Observing Five9

A few weeks ago, Five9, Inc. (NASDAQ: FIVN) announced its intent to acquire Virtual Observer, provider of WEM workforce engagement management (WEM). Virtual Observer has been a Five9 partner for more than three years. My initial reaction was confusion. To me,…

Poly Expected to Make More Remarkable Changes at EC20

Product launches and updates came steadily and frequently throughout the past year.

The Coronavirus and Remote Work

The vast majority of Americans don’t have Coronavirus and want to keep it that way. As a result, there’s a lot plans, attitudes, and policies rapidly changing. Washing hands, reducing travel, and avoiding crowds may not be enough. The result…

Journey of Becoming a Re-engaged Customer

Make customers feel heard and wanted or risk losing loyalty.

CoronaVirus: Get Over It

I just got back from China. I changed flights in a desolate Hong Kong airport – the vast majority of flights were cancelled. Why am I traveling during a global crisis? Let’s look at the data objectively. Wuhan China has…

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TalkingPointz Gets a New Look

My first blog post on “this site” was in October 2007. Back then, the site was called PinDropSoup. A reference that few people understand today. Like all websites, TalkingPointz has gone through numerous revisions such as the move from Blogger…

Prevent COVID-19 with a Webcam

99% of confirmed cases of the Coronavirus have been in China, but it won’t stay that way. It has worked its way into 27 countries, and continues to spread. We have recently seen outbursts in Singapore and now Italy. While…

1-(700) Killed Tie

Tie-lines were operated by every major company in America by the 1970s. They were bypassing the long distance network, are costing the Bell System vast amounts of money, and had become very costly to install and manage. By some estimates,…

G Suite ‘365’: Google Finally to Deliver Unified Client?

Google is great at ideas, but tends to leave the implementation to others — namely, Microsoft.

TalkingHeadz podcast with John Hernandez

They didn’t have marketing clouds when I was young. It was exciting to learn about this new sector, and how a contact center pro like John Hernandez brings it all together. This podcast was possibly the last thing John Hernandez…

More Screen-Share Please

My wife and I are flying together side by side in nice, comfortable business class seats. And, we would like to watch a movie during the 11 hour flight. Let me clarify: we would like to watch a movie together…as…

27 Hours in Phoenix (#AvayaEngage 2020)

Avaya Engage took place last week. I was only able to attend for about 27 hours, yet left impressed. I arrived pre-event on Super Sunday. Avaya rented Chase Field, home of the Arizona DiamondBacks Major League Baseball team for its…

Cisco Collab Update #CiscoCollabAnalystSummit

Cisco hosted a PACKED 2-3 day Analyst Event in San Jose, California. The emphasis on PACKED is legit. I’m exhausted. The bus left the hotel at 7:30 AM and returned 10:30 PM. The first two days were Webex focused which…

CenturyLink Analyst Event 2020

Here’s my wrap up from Marco Island, Fl., #CenturyLinkAR CenturyLink 2020 Analyst event #CenturyLinkAR from Dave Michels on Vimeo.

No Power

It’s winter, a time when there are increased power failures. What can you expect? Comcast sells battery backups for your VOIP service. The battery provides about 8 hours of backup. But those eight ours are pretty worthless. We just had…