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Unify-Atos Connects with RingCentral

Earlier this year, Atos expanded its portfolio with RingCentral. It seemed odd at first as Atos had acquired Unify along with its UC portfolio back in 2016. However, Unify had very limited UCaaS services, and SI Atos needed UCaaS in…

Microsoft Teams: In The Room Where it Happens, Virtually

Microsoft introduced 14 new features for Teams last week — mostly related to meetings. As usual, the news has received strong coverage. The star new feature is Together Mode. It’s a simple approach to virtual reality that requires no glasses. …

5 Trends Poised to Change the Contact Center

The shift from product to service is opening up new opportunities to improve and deliver customer engagement.

It’s Time to Fix Email

Find out what developments happened this month that could curtail our use of this historical messaging system.

EC20 Innovation Showcase on Track… and Just in Time

Assuring the security and privacy of communications and collaboration data is more important now than ever

The Most Dangerous Job in UCC

It’s been turbulent times for UCC leadership. In the past 15 months, we’ve seen leadership changes at about 10 companies. I thought this deserved a conversation so arranged a brain-trust with: Irwin Lazar of Nemertes Research Dmitry Netis of Q…

Forbes is Sensational

I frequently come across misleading headlines. Usually, these are from the shadier click-bait sites that are more concerned about total views than retaining an audience. I thought Forbes was better, but I came across two posts recently that were deceptive….

4 Post-Pandemic Trends on the Rise

Less demand for commercial real estate, a mortally wounded office space – these changes make it necessary to revisit prior conclusions and assumptions.

Masarek Departs Vonage: WTF?

Vonage has announced that its CEO for the past 6 years, Alan Masarek, will be stepping down. His replacement is Rory Read, new to Vonage and the enterprise communications industry. Of course, team Vonage and Alan are excited and optimistic…

UC with No Strings Attached

A new hardware device enables a small business to leverage a fixed wireless connection for its data and UCaaS needs.

3 Apps to Make WFH More Collaborative

As enterprises try to solve the collaboration puzzle, providers like Sneek.io, Front, and Prodoscore are doing their part to facilitate WFH during COVID-19.

Who Will Acquire Highfive?

Highfive is the last standalone, private video meetings provider. I doubt that will be true at the end of this year. I could have said that based on general trends alone, but factor in a pandemic that has impacted the…

A Video Chat About Video

Three distinguished analysts discussing visual enterprise communications in a video. Cast Dave Michels/@DaveMichels, TalkingPointz Ira Weinstein/@IWeinstein, Recon Research Zeus Kerravala/@ZKerravala, ZK Research Topics Acquisitions  0:57 RingCentral Video  13:02 Google Meet  17:00 New Features  24:18 What’s Next 28:38

April 2020 Insider Report

The Most Important Enterprise Communications News from April 2020 The Virus It’s been a very trying, yet amazing month. The enterprise communications industry shined by keeping organizations and individuals connected. The pressures (personal, organizational, and technical) have been tremendous —…

On Google Meet & the Race to Zero

With a new slate of announcements, Google continues to give its conferencing app some much-needed attention… as interest in meetings explodes during COVID-19 crisis.

The Rise of the Barefoot Agent

In this new reality, at-home agent technology is well-prepared.

Will the Conference Return?

The coronavirus will change the way we work. I’ve said this on a few different channels , and it seems to be a popular conclusion. WFH was already growing in popularity for lots of reasons. The virus just accelerated things,…

Zoom Has a Remarkable Week: App Becomes Household Name

In the first three months of 2020, Zoom saw a twenty-fold increase in usage as it just reported it hit 200 million daily users – but now the company must urgently rebuild goodwill and trust.

RCV: RingCentral Gets Video

About a year a go I concluded that RingCentral would need its own video technology. I incorrectly assumed they would acquire an independent video provider. My logic was simple, UCaaS has expanded, and really includes today telephony, messaging, and video….

Inside our new Reality: Musings from a Zoom Virtual Event

Company showcases an impressive unified offer that utilizes a single application on a single framework.