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TalkingHeadz with John Saw of T-Mobile

Transcript Evan Kirstel 2:24 And we’re here at talking heads. In today’s episode, we have john saw executive vice president advanced and emerging technologies at T Mobile events an emerging absolutely so we have high expectations, john and nice to…

Standalone 5G

Cellular 5G is confusing and conflicting. But there are a few points that I think are worth explaining, clearly. T-Mobile has been advertising that they are building a “Standalone 5G” network. This terms means nothing to most of us, but…

Switching to T-Mobile from Verizon

I was a Verizon mobile customer for decades. I’ve had a cell phone for 35 years now (not many can say that) and I have always wanted (and was willing to pay for) the best service. And, for a long…

We Need More Short Numbers

We used to have 8 precious easy-to-remember numbers: 411 for directory assistance 211 for long distance assistance 611 for telephone repair 911 for emergencies. When we added 311 for government, 511 for road information, and because everybody needs to call…

Which Way to CCaaS?

With the contact center rapidly emerging as an innovation center, it’s important to understand the different ways to go about purchasing CCaaS.

A Few Thoughts on Microsoft and Nuance

The big story today is Microsoft acquiring Nuance for $16B in cash! The specifics are surprising, but the story hasn’t changed. This is a logical or reasonable acquisition. The bottom line question is if the asset called Nuance will be…

Reselling UCaaS: Why This Model Is Gaining in Popularity

A look at how 8×8, Mitel, and 2600Hz approach the resale model for their cloud-delivered services

Chips are Down

While the toilet paper shortages last spring were stressful enough, the global chip shortage is a bigger shitstorm. The shortage is impacting graphics cards, CPUs, game consoles, cars and trucks, smartphones, and much more. First, a brief explanation on the…

How to Pick a Cellular Plan

Shopping for a cellular plan is perhaps the most confusing thing you will ever shop for. It’s as fun as eating cardboard and less informative then buying a refrigerator. But there are some very simple rules to follow to get…

Try 5G LTE Today

Tired of your battery running down? Tired of constantly dropped calls? Want better coverage, especially in outlying areas? If you are having these problems… Consider “5G LTE”. Go to your carrier settings on your phone. Turn OFF 5G and choose…

How to Stop SPAM Calling

I don’t know why we make SPAM calling so easy. I offered one suggestion on how to stop it here. It must be that decisions are being made by politicians/managers (same thing) who don’t really solve problems. We don’t need…

Pay Attention to Pricing Models: The Other Disruption in Communications

Usage-based models are coming, and there may be a cost or expense to ignoring it.

A Few Thoughts on Experiences That Matter

Here’s a few TalkingPointz from Avaya’s Experiences That Matter event today. Spaces is the current epicenter of innovation at Avaya. Spaces is both a CPaaS and Workstream Collaboration solution (meetings and messaging). It was originally introduced as Zang. There’s been…

5 Reasons Why Chromebooks Make Sense for Agents

As we move the contact center from premises-based solutions to cloud-delivered CCaaS, we should also examine the agent’s device.

Digital Transformation in Groceries

The two big national grocers in Boulder are King Soopers (Kroger) and Safeway. Over the past 30 years, across multiple addresses, I’ve generally preferred King Soopers. That is, until recently. During the pandemic, I’ve discovered online grocery shopping, and for…

TalkingHeadz with Chris MacFarland, CEO Masergy

In this podcast we ask Chris some tough questions such as why do I need advanced networking when Starbucks has free Wi-Fi and who has better BBQ: Texas or Illinois? You can follow TalkingHeadz on your favorite podcast app. Interviews…

T-Mobile Tracking Changes

If you are a T-Mobile customer, you need to act fast. They are changing their privacy policy … to be more like the others. Starting April 26th, T-Mobile will begin monitoring which websites you visit, and can view and analyze…

The Newest UCaaS Provider: No Wires Attached

T-Mobile partners with Dialpad to become the latest enterprise UCaaS provider.

Digital Transformation: T-Shirts

I recently wrote about digital transformation on NoJitter, and wanted to post some clarifying examples. See prior post: Digital Transformation and Toasters. The point I want to emphasize (again) is that every industry is based-on software, and said software can…

T-Mobile Customers Seeing Magenta

T-Mobile is rapidly transforming into a big, bad customer exploiting carrier. It’s customers should be seeing red, er, magenta. John Legere transformed T-Mobile from a broken-down carrier with a dysfunctional network into the un-carrier. His brilliant transformation strategy was simple:…