T-Mobile Customers Seeing Magenta

T-Mobile is rapidly transforming into a big, bad customer exploiting carrier. It’s customers should be seeing red, er, magenta. John Legere transformed T-Mobile from a broken-down carrier with a dysfunctional network into the un-carrier. His brilliant transformation strategy was simple:…

The Next Big Thing in UCaaS: You!

As managers and supervisor struggle to monitor remote employee productivity and efficiency, UCaaS vendors are responding with built-in and standalone monitoring and productivity products.

4 Reasons Why Clubhouse Will Lose its Luster

I have participated in several Clubhouse sessions, and (with @EvanKirstel) hosted four. My current conclusion is: It’s a brilliant, but dumb service. Let’s start with why it’s brilliant. Clubhouse filled a gaping void for connection. I agree with many others…

Contemplating CCaaS? Consider These Issues.

CCaaS evaluations are easier when you start with some philosophical boundaries.

Uber Clubhouse

I’ve now hosted three conversations on Clubhouse. Each one gets better. It’s a fascinating social and retro experience. If you are not familiar with Clubhouse, it’s a new social app with an old take on chat rooms. It’s in beta,…

Week 6 2021 Real-Time, Recorded

In this episode we discuss Masergy & Webex and financial results from Avaya and Cisco.    

The History of the Dial Pad

The history of the Touch-Tone dial is remarkably complicated and fascinating. Today we all know the 12 button dial with 123 at the top and * and # in the bottom left and right. (Why aren’t there emojis for Touch-Tone…

Digital Transformation and Toasters

I recently wrote about digital transformation on NoJitter, and wanted to post here some clarifying examples. The point I want to emphasize is that every industry is now based on software. People get confused on this. I often hear “you…

Real-Time, Recorded Week 5 2021

For Week 5, Zeus and I discuss the news and results from Poly, news from Zoom, and Microsoft’s new Viva app.  

Bell Divestiture & Un-Divestiture

What this diagram says to me is that AT&T got it completely wrong in the way they divested themselves in 1983. The fact that it smashed apart and then all came back together is evidence of that. It is important…

‘Viva’ Teams

Microsoft launches employee experience platform, with Teams playing a central role in this new approach to employee engagement.

Real Time, Recorded Week 4 2021

We cover Talkdesk pandemic programs, 8×8 results, pandemic winners  

Widespread Internet Outrages hit Northeast US

People should be outraged by this. The Internet was designed to be robust, self healing, unstoppable. It was designed so if one route blocked traffic would get rerouted around the blockage. That was the most fundamental design principle. The Internet…

Digital Transformation is Calling…You Must Answer

The real opportunities lie in business model changes.

Digital Transformation is Calling…You Must Answer

The real opportunities lie in business model changes.

Unify Office by RingCentral Lands in the U.S.

RingCentral’s strategic partnerships share many similarities, but the one with Atos has two major differentiators.

My 2020

Every year I write an Annual Report. It catalogs the year’s adventures around analyst events as well as attempts to pull together some themes and observations. 2020 was a very strange year. Other than a few regional van trips, I…

US Carriers Should Invent Great Service

Here’s an idea for US Cellular companies: Offer customers full access to all networks for truly great service. There is no longer any technical reason why your phone cannot access and roam to all towers on all companies. Since all…

Real Time Recorded, Week 2 2021

Dialpad SLA now promises it will try harder Logitech Rally goes Bar Rapid Fire: CMOs x 2 + 1 CISO, Unify Office USA, Td AWS., CES. ZM 1M.      

UnCarrier is Uncool

T-Mobile is no longer the un-carrier. John Legere the inspired rule-breaking maverick executive that led T-Mobile from being a broken down jalopy to the industry leading cellular company is gone. The suit-and-tie folks are now fully back in charge and…