Top 4 AI questions for every SaaS provider
Is your AI data ethically sourced? AI news these days is enough to make your head spin. The breadth and depth of announcements almost make one yearn for the “simple” days of microservices and cloud. Daily, we hear about updates…
Phone Booth For Sale
SOLD A digital transformation initiative at TalkingPointz has created some surplus equipment. It’s time to sell the world renown TalkingPointz Phone booth, complete with a rotary payphone. The phone booth has been utilized by the tele-rati. For sale: One original…
The Difference Between 5G and 5G
Are you confused about the difference between 5G (for WiFi) and 5G (for cellular)? They have the same name, and share some of the same technology, so it’s perfectly understandable. WiFi was originally on the 2.4 GHz frequency—the very same…
My 2018
It’s that time again, time for my longest post of the year – my annual report post. This is where I attempt to sum up the past year of activities and trends. You can see previous annual reports by modifying…
Future of Meetings Is Upon Us
Auto-framing, facial recognition, background manipulation… these and other features are all about improving the meeting experience.
The #CCTR Revolution is Upon Us
Four major Contact Center developments in three weeks. Cisco After the Cisco Collaboration Summit, Cisco hosted a separate add-on day focused on contact center (what they now call Customer Journey Solutions). It was a good time to catch up with…
TalkingHeadz #3 Vonage and Alan Masarek
In this interview, Evan and I chat with Vonage CEO Alan Masarek who evidently doubles as CFO. A real honor to talk with Vonage as it was one of the pioneers in VoiP. Remember their commercials?
The Curse of the New HQ (Apple)
I have a personal theory about “Corporate Palaces”. When a company decides that it is time to build a Corporate Palace for themselves, they have peaked and a crash will be within five years, usually sooner. I have 40 years…
The breakup of Ma Bell
Few people know much about the Bell System or if the breaking it up. Most will describe it as busting up a monopoly, and then they just leave it at that. The Bell System was a monopoly since the beginning,…
The Humanity of AI
I recently enjoyed the movie Sully. Spoiler Alert: He lands the plane in the Hudson River. After the crash, or “forced water landing,” the movie focuses on the subsequent question if the pilot was a hero or failure. The actual…
Post 11, Avaya 2018
There’s been lots of Avaya coverage recently, both here on TalkingPointz and everywhere else. Avaya is the most misunderstood UC and contact center company in the industry. That’s because everything just changed, and the dust is still settling. One of…
Avaya: Success in 2018 and Beyond?
This article presents the author’s views on what Avaya needs to do to ensure success following its emergence from bankruptcy in 2017. These views are informed from long observation of Avaya’s performance and actions in the broader communications market in…
Progress with Verizon OneTalk
Four days ago I was interested in Verizon OneTalk, a service that lets me move my phone number into the cloud and then have menus, voice mail, and simultaneously ring multiple phones at the same time. I went to the…
Messaging Coins
Cryptocurrencies have huge ramifications to commerce and distributed computing. They may also impact enterprise communications. Telegram is about to launch a provoking experiment. Its planning the Telegram Open Network (TON) built on its own interpretation of cryptocurrency technologies. Telegram is…
My 2017
Time for my the annual report. See previous Annual Reports here: 2016, 2015, 2014, 2013. Through an enterprise comms lens 2017 was a year of transition, though that may be the new normal. A Few Posts in 2017 29 posts…
Vidyo Got a Cloud
No other vendor in enterprise communications solicits such broad reactions as Vidyo. I think it is one of the most misunderstood companies simply because it’s not quite like any other vendor. Some people see their enterprise solutions and see a…
UnAuthorized FAQ Regarding Cisco and BroadSoft
Last month, Cisco upstaged BroadSoft’s annual Connections conference with news that the two companies agreed to be one. Acquisitions and mergers are complicated matters that take months to resolve. Because sometimes these deals don’t actually close (such as Mitel-Polycom), this…
Microsoft Teams: Two Steps Forward
At Microsoft Ignite this week, and there’s lots of interesting announcements. Ignite is Microsoft’s biggest conference of the year. It is aimed at IT Pros. Also here in Orlando, Microsoft is concurrently hosting Envision aimed at IT Decision Makers. Tons…
Please hold for digital transformation
Enterprise communications is a fun gig. I thrive on digging into the vendor nuances in vision and action. It’s a pebble and ripple thing. But I have to say, there’s a ton of bullshit in this industry. We like to…
6 reasons why Slack is the next Netscape
Netscape provides an excellent illustration as to how tech darlings come and go. Netscape created and sold Navigator, the browser that essentially invented the World Wide Web. Prior to Netscape, the internet was mostly benefiting geeks and nerds. Netscape changed the…