Welcome to TalkingPointz

TalkingPointz provides coverage, insights, and analysis of enterprise communications including UC/UCaaS, team messaging, meetings, customer engagement, CPaaS, and hardware.

Industry executives, investors and insiders seek Dave Michels’ insights, opinions and advice to make timely and critical business decisions. TalkingPointz customers engage in three ways:

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About Dave

TalkingPointz Insider Reports provide enterprise comms professionals a concise ‘what you need to know’ report. Each issue contains a curated summary of recent news, and insights as to why it matters. There’s no better way to keep up with the news, events, and M&A.

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Insider Report May 2023

The Most Important Enterprise Communications News The Most Important Enterprise Communications News The dominant story of enterprise comms continues to be AI. Actually, it’s the dominant story of tech in general. AI is hardly new, but this new generation of…

CX and the City #NICEi23

NICE hosted its customer conference in NYC this week. In addition to its customers and partners, there were also several financial and industry analysts in attendance. One of the hashtags for the event was #CXandtheCity, the perfect storm for CX,…

A CEO for the Customer Obsessed

Last November, 8×8 named Samuel Wilson, who had been CFO since June 2020, its interim CEO. Then it proceeded to kick-off a search for a real CEO. CEO searches are complicated.  Sometimes they are done in secret, but nothing says…

ChatGPT is Causing Everyone to Hallucinate.

With ChatGPT, we can’t trust all of what it says, and that means we can’t really trust anything it says.

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