The Bell System
The Bell System was an amazing organization. They were able to respond to disasters in emergencies in a highly coordinated...
The Bell System
The Bell System was an amazing organization. They were able to respond to disasters in emergencies in a highly coordinated...
Twilio and the Future of the Contact Center #CCTR
Rewind back to mid-March, where at Enterprise Connect, Twilio Flex was launched. On one hand, it wasn’t much to notice....
Writing, Meeting, and Thinking
I came across three recent posts that started and finished with Amazon. The topic is the importance of reading and...
A Look at Percipia
At Avaya Engage I ran into Hospitality Expert Speleos Dravillas – now at Percipia. Hotels have a grudge against telephones, and...
Cisco Spark is Dead
Cisco just wrapped up its Collaboration Summit (Summit de Webex). Below is a short video with some of my key...
For Whom the Bell Tolls
The Bell System was the world’s largest corporation from the 1960s through the 1970s. By number of employees, by assets,...
Keeping Abreast of Industry News
It started informally. Something I did casually for myself and a handful of regular clients. But now, for about a...
Next Stop Phoenix #CollabSummit
This Week is the Cisco Collaboration Summit in Phoenix, Arizonia. This is Cisco’s first event since closing on its acquisition...
TalkingHeadz #4 Chavez on Avaya Mobile Experience
In this TalkingHeadz, Evan (LinkedIn / Twitter) and I talk to VP Avaya Innovation, David Chavez about Avaya Mobile Experience. At...
T-Mobile Gets Tech
Verizon thinks 5G is going to allow people to connect their lightbulbs and toasters to the internet. They think this...
Dial Zero for Who?
When I grew up one of the things they taught me in school is that I could dial 0 to...
Update on Unify from Atos Analyst Event
I attended the Atos Global Analyst event in Boston. Things are going well for Unify. They had a turbulent time...
RingCentral, Integrating with Team Collaboration
Team collaboration capabilities were integral to many of the new solutions highlighted at the recent Enterprise Connect in Orlando, FL....
The ‘Dao Moment’ of Privacy
Today’s backlash against Facebook isn’t just a scandal du jour but rather will evolve into a broader discussion about privacy.
Local-Tel
Just out of curiosity I went to the local teleco’s website to see what a landline would cost for my...
The Best Way To Connect To The Cloud
Fifty percent of new cloud deployments suffer business impacting performance issues due to the network*. Cloud networking still has a...
March Quipz Newsletter
Happy April, with a new month comes a new Quipz report – opinionated recap of the prior month’s news. And,...
Monthly Quipz Newsletters
Opinionated News! Staying current across Enterprise Communications has never been easier. Quipz offers factual, meaningful recap of recent news – with...
3 Threats to UC Industry Momentum
A strong market push by Google, an economic downturn, and the rise of mobile UCaaS — if they materialize —...
How to Sue Apple
I got this inquiry: I decided to file my own small claims case against Apple & Tim Cook. I would...
The New, Glorious Earbuds from Plantronics and Jabra
I love a good headset, or is it that I love good headphones? It’s a tough question because the whole...
#EC18 Content and Research
Lots of EC18 content. I sent out the EC18 Research Note to subscribers. It can also be purchased separately here. Recorded...
Foolish Things We Do: Telecom Contracts
Stop signing 3 year Telecom contracts and paying a premium for Telecom services! The enterprise Telecom industry is the last...
TP Research Note: Enterprise Connect #EC18
Enterprise Connect is an event unlike any other. I affectionately refer to it as the busiest week of the year....
TalkingHeadz #2 with Eric Krapf #EC18
Dave and Evan discuss Enterprise Connect 2018 with conference Co-Chair Eric Krapf the week after #EC18. TalkingHeadz# 2 with...
Corruption-Tel
I have long condemned credit card companies because they profit on credit card fraud. They collect 3% fees from retailers...