Welcome to TalkingPointz

TalkingPointz provides coverage, insights, and analysis of enterprise communications including UC/UCaaS, team messaging, meetings, customer engagement, CPaaS, and hardware.

Industry executives, investors and insiders seek Dave Michels’ insights, opinions and advice to make timely and critical business decisions. TalkingPointz customers engage in three ways:

  • FREE content and analyses – we email it to you (or visit often).
  • PURCHASE premium content to make timely decisions.
  • INQUIRE about custom advisory services.
About Dave

TalkingPointz Insider Reports provide enterprise comms professionals a concise ‘what you need to know’ report. Each issue contains a curated summary of recent news, and insights as to why it matters. There’s no better way to keep up with the news, events, and M&A.

Purchase Access

Insider Report 7-1 (Jan 2023)

The Most Important Enterprise Communications News The Most Important Enterprise Communications News Welcome to the new format for the TalkingPointz Insider Report. Since their origin seven years ago, the TalkingPointz Insider Reports have been published monthly. The monthly format offered…

Five9 Porto

Global expansion is hard.  It doesn’t matter where you start, expanding globally is a series of chicken-egg problems. You can’t have demand for your product or service until you have addressed local/regional requirements – and those usually don’t present themselves…

Bots Rule, Agents Drool

An agent-centric view of customer service remains the gold standard for customer experience – but there’s a strong case to be made that bots are already doing customer service better

Welcome to the New Insider Lite

Welcome to the new Insider Lite, the free TalkingPointz email/newsletter/post subscription. The previous version was hosted on Revue — a Twitter-owned newsletter service that Elon has discontinued. This new format is integrated with TalkingPointz.com. The free subscription will include some…

Read More