TalkingHeadz #12 Denise Hazime of Prodoscore
In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss the benefits of cross-platform analytics for productivity in a cloud-delivered world...
TalkingHeadz #12 Denise Hazime of Prodoscore
In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss the benefits of cross-platform analytics for productivity in a cloud-delivered world...
The Great Sadness of Apple Facetime
When Steve Jobs announced FaceTime, Apple’s picture phone service, he also stated that it would be an open standard. (prior...
WATS Service
WATS, or officially known as Wide Area Telephone Service, was an outbound only service that would offer customers discounted long...
TalkingHeadz #11 Dan O’Connell from Dialpad
Last May, Dialpad, the little UCaaS that could, announced it was acquiring TalkIQ. In this TalkingHeadz, Evan (Twitter and LinkedIn) and I...
Liar Liar Phones on Fire
Before AT&T acquired Time Warner it claimed that this is somehow good for consumers. I cannot possibly imagine how it...
Vonage Walks the Tok
Vonage acquires TokBox to move into programmable video — a smart move when cloud is converging and video is booming.
July was Acquisitive
I just published my monthly Quipz newsletter recapping July’s news in enterprise communications. As I expected, July was a bit...
Google Next 2018 – TP Research Note
Google Next took place in July and the company shared a lot of news. Very likely more news that you...
The Fallen: Hipchat and Stride
Atlassian figured out that it missed its opportunity with Workstream Collaboration. It agreed to “sell” its assets to competitor Slack...
Google Clouds Enterprise Communications
Develops AI components for contact center engagements, and makes UCaaS move with basic hosted telephony option for G Suite
VonageFlow, the Next Evolution
Vonage introduced a new workstream collaboration app called VonageFlow. “Now, Vonage Business Cloud users can leverage team messaging, file sharing,...
TalkingHeadz #10 Joe Burton CEO Plantronics (and Polycom)
In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss the human aspects of communications with Joe Burton, CEO of Plantronics (and...
8×8 Builds Out X Series
This summer, 8×8 officially rolled out its new X Series that combines all 8×8 unified communications and contact center services...
A Tribute to AT&T’s Victims
AT&T has suffered several outages of their 911 System. The regulatory response was a slap on the hand with a...
Not All Teams Are Built the Same
Cisco Webex Teams and Microsoft Teams may seem identical to the casual observer, but a closer look shows fundamental differences.
I Already Miss Brian
Yesterday, Brian Riggs died in a tragic swimming accident on the coast not far from his home in Southern California....
A Nanosecond in Asia
I haven’t spent a lot of time in Asia this past year. I have been on a special project overseeing...
Messaging via Coins and Blockchains – TalkingHeadz #9 with Eric Sackowitz
In this TalkingHeadz video Evan (Twitter/ LinkedIn) and I (Twitter/LinkedIn) discuss a future of cryptographic-enabled communications with Eric Sackowitz, the CTO...
Spirit of Service
I worked for and deeply admired the old Bell System. There was an obsession with quality and with service. Every...
Drucker on Collaboration
Peter Drucker was a management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern...
June 2018
It’s over – June 2018 is over, and a lot occurred. Here’s a partial listing of the stories and opinions...
Tremendous Changes Continue at Avaya
CEO Jim Chirico says the new Avaya is ‘all about execution,’ and is assembling ‘wartime generals’ to get the job...
Contact Center Market 2018
I have been focused on enterprise communications for about 20 years now. During that time, there has been no topic...
Contact Center 2018
I have been focused on enterprise communications for about 20 years now. During that time, there has been no topic...
Zia, AI, and Predictive Routing
I love this quote from Benedict Evans: “As soon as we say ‘AI’, it’s as though the black monolith from...
A Spamming Nightmare
(This actually happened to me. This is not theoretical.) We just had the most horrible thing happen to us because...