Recommended Reading May19
Of course I tweet a bunch of great links, but only a few articles make my greatest hits list for...
Recommended Reading May19
Of course I tweet a bunch of great links, but only a few articles make my greatest hits list for...
Genesys Xperience’19 #Xpr19
This week I attended the Genesys user conference: Xperience’19. Very interesting event, and here’s my on-site video recap: Announcements made...
Our Dark Future is a Re-run
Those who don’t study history are doomed to repeat the past. History used to be my least favorite subject. I...
Hybrid Spaces
Last week, Talkdesk announced something called Hybrid Spaces. The associated launch video is fully buzz-word compliant: “digital transformation,” getting past...
TalkingHeadz Podcast with Ilya Bukshteyn
One of the most interesting aspects of Microsoft’s journey is how the software company became savvy at hardware. Short answer...
Fe Google Fi Fumble
This is a disaster story about Google Fi. My wife has been a T-Mobile customer for years. They are great...
TalkingHeadz with Bryan Martin of 8×8
Sorry for the delay in posting a TalkingHeadz interview. We strive for two a month, but that’s sometimes harder than...
Putting the Fi Out
It was with enthusiasm that I decided to switch to Google Fi. It turned into a nightmare, with my iPhone...
Tyme for Change at Genesys
Earlier this month, Genesys announced that Tony Bates is now the CEO, but Paul Segre remains Chairman, and President Tom...
SHAKEN/STIR is Harmless
Carriers are rolling out the new framework to stop spam. It is based on SHAKEN and STIR (they must have...
Life on a Chromebook
I use a desktop at the office, but on the road I have always used a Windows laptop. I avoided...
Right-to-Repair Again
In the 1960s and early 1970s it was illegal to purchase a telephone and connect it to the phone network....
Reflections on Avaya
I recently attended two Avaya International events and wanted to share some thoughts. First the positives: It’s so easy to...
A Solution for Robocalls
There is a super easy way to absolutely fix the spam caller problem. Charge 1-cent to terminate a call on...
Google’s CallJoy May Be Misleading
This SMB service is an exceptional value for what it does, but it comes with several gotchas.
Mitel and Avaya
The Wall St. Journal is reporting that Mitel has made an offer to acquire Avaya. Maybe. It’s 4AM in Singapore,...
TalkingPointz on Google Next 2019
The big news is Google Voice is now GA, but it’s just the latest piece into a larger strategy on...
TalkingPointz Research Enterprise Connect 2019
Obtain this 9 page report on Enterprise Connect 2019 Overview Enterprise Connect is the largest industry event for enterprise communications....
What We Can Learn from the Zoom IPO
Competition will intensify, but as the company has shown all along, it’s not to be underestimated.
Google Voice Wants to Hangout
Google intends to use its leadership in AI as a primary means of differentiation in the enterprise communications space.
On 5G Radiation
I’m not one of those people who thinks every radio antenna is causing cancer. But Radio Frequency (RF) and health...
Suing the Largest Telco
One of the first lawsuits I oversaw when I became responsible for our company’s IP was where a very large...
This Opinion on Copyrights is Mine
Copyrights affect every business. From sharing a link or article to using a photograph or even quoting somebody, everybody needs...
My Thoughts from #GoogleNext19
It’s easy to summarize Google Next in just 10 minutes if you ignore most of it. The event had 30,000+...
The ABCs of Verizon’s Call Filter
A week ago I signed up for Verizon’s new Call Filter service that identifies callers as Robo Callers, Spammers, etc....