Avaya Investor Day
The new Avaya hosted its first investor analyst conference. If you are not familiar with investor conferences, they are curious...
Avaya Investor Day
The new Avaya hosted its first investor analyst conference. If you are not familiar with investor conferences, they are curious...
Office Harmony Can be a Very Expensive Thing
Working under Steve Jobs was never an emotionally enjoyable experience. He was critical, demanding, and a perfectionist. More than a...
Premises-Based Communications: It Ain’t Over Till It’s Over
Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total...
TalkingHeadz Podcast with Joe Manuele of Highfive
The podcast was recorded before the big news that Microsoft was going to adopt the Chromium engine in Edge. So,...
Vidyo Nailing Healthcare
Just about every enterprise comms company claims to have vertical strategies, and invariably those verticals are government, education, and healthcare....
November Quipz
All month it felt like a slow news month, then I wrote the recap. Several big events: re:Invent, OpenTalk, BroadSoft...
Accent Evolves with VoiceONE Connect
Accent Communication Services, an Ohio-based national provider of telecommunications services and solutions, recently launched VoiceONE Connect, a new cloud-based telephony...
Seeking Innovation in Actionable Analytics for EC19
Each year at Enterprise Connect, the Innovation Showcase seeks to identify compelling new solutions within a particular category. At Enterprise...
Intelligent Interactions with Vonage
Here are my quick thoughts on the Vonage Analyst Relations event that took place in November 2018. Intelligent Interactions is...
Workplace Controversy
Workplace by Facebook provides a powerful enterprise collaboration service. The concept of an online, digital workplace is great, it’s the...
Here is Why Microsoft’s Value Exceeds Apple’s
I was not surprised to read the news that Microsoft is more valuable than Apple. Apple is suffering from a...
TalkingHeadz Podcast with Jonathan Rosenberg
See/hear other TalkingHeadz conversations here. TalkingHeadz Podcasts are available in iTunes and other podcast directories.
10 Take-Aways from #BSFTConnections
Cisco/Broadsoft hosted its annual Connections conference last week in Hollywood, Florida. This has always been a fantastic conference. It’s a...
TalkingHeadz Podcast The UC Channel with Todd Abbott
It’s been a few weeks since we posted a TalkingHeadz. We try to queue these up more evenly but...
Broadsoft Connections 2018
Cisco-BroadSoft hosted its Annual Connections Conference right on schedule. This was the first official opportunity to hear how things are...
Opentalk18 (Talkdesk)
Talkdesk is a strong indicator of how quickly things are moving in the contact center space. This young billion dollar...
Nextiva, Competing Around the Customer Experience
Nextiva has crossed our research radar lately, not only because it’s listed among the top 10 largest Unified Communications as...
Logitech 'Rights' its USB Camera
The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost...
Betting on Magenta
I’ve always thought T-Mobile’s Legere was super smart. I don’t necessarily mean in IQ, but he is street smart. If...
Please Hold for Next Available Bot
The bot debates are on, and it’s déjà vu all over again. I remember the earlier version of the bot...
TalkingHeadz Season 2
The first TalkingHeadz for Season 2 is What’s Next Jason Goecke? First, a few wordz about our new podcast format....
October 2018
October is gone, but it’s not forgotten. It was a very hectic month. I like to attend as many conferences...
The Five Keys to Revolutionize Telecommunications
I believe that we are at the cusp of a profound revitalization of telecommunications. There is an enormous pent-up demand...
Gitex 2018 (Avaya)
For the second time, Avaya invited me to attend Gitex in Dubai. It’s an amazing conference, and although Avaya is...
Power to the Callers
It’s that time of year again, a time when there are increased power outages. What can you expect? Silence if...
RingCentral, Dimelo, and the CC Space
Today, RingCentral announced its plans to acquire Dimelo. Last month Vonage acquired NewVoiceMedia. Other acquisitions over the past few years...
Let's Chat about Workplace by Facebook
“Work from your home, commute, or desk” is a familiar claim now appearing on Facebook billboards… actually, billboards for Workplace...