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TalkingPointz provides the latest viewz, opinions, and research on enterprise communications and collaboration

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I Already Miss Brian

Yesterday, Brian Riggs died in a tragic swimming accident on the coast not far from his home in Southern California....

Spirit of Service

I worked for and deeply admired the old Bell System. There was an obsession with quality and with service. Every...

Drucker on Collaboration

Peter Drucker was a management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern...

June 2018

It’s over – June 2018 is over, and a lot occurred. Here’s a partial listing of the stories and opinions...

I Already Miss Brian

Yesterday, Brian Riggs died in a tragic swimming accident on the coast not far from his home in Southern California....

Spirit of Service

I worked for and deeply admired the old Bell System. There was an obsession with quality and with service. Every...

Drucker on Collaboration

Peter Drucker was a management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern...

June 2018

It’s over – June 2018 is over, and a lot occurred. Here’s a partial listing of the stories and opinions...

Contact Center 2018

I have been focused on enterprise communications for about 20 years now. During that time, there has been no topic...

My New Home

Gone is the wall phone. My wife and I are building a new home. It’s a second home for us....

Pre-800 Toll Free

Do you know that during the early planning of toll-free (inbound paid) service there was no notion of using the...

May 2018 Quipz

I just published my monthly Quipz report recapping May 2018.  A reasonably big month of news. It started with Trollope’s...