Welcome to TalkingPointz
TalkingPointz provides coverage, insights, and analysis of enterprise communications including UC/UCaaS, team messaging, meetings, customer engagement, CPaaS, and hardware.
Industry executives, investors and insiders seek Dave Michels’ insights, opinions and advice to make timely and critical business decisions. TalkingPointz customers engage in three ways:
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Enegel.AI, Out of Stealth: Enegel, where Genesys leaders go to innovate, announced its first product: Conversational Intelligence (catchy name). Enegel promises to bring back the feel of human interactions in a fully automated way, offering quality and performance management services with human-like evaluation of agent performance (flow and logic, personalization, language and tone, etc.).
Since August 2022, Avaya has experienced tremendous change but is likely past the worst of it. What’s emerging now is an implausibly different company
The company’s artificial intelligence-powered assistant is offering the same capabilities as Microsoft’s Copilot – but with greater simplicity and no extra cost
Cisco’s product portfolio is designed to accommodate a wide range of users, use cases, and venues – here we look at two of its latest offerings