McApple
25 years ago I had an opportunity to meet with some executives at McDonald’s. They took me to the employee...
McApple
25 years ago I had an opportunity to meet with some executives at McDonald’s. They took me to the employee...
Internet Trends 2019
Mary Meeker did her annual presentation on Internet trends in June. I am not certain what motivates her to share...
TalkingHeadz with Vasili Triant , VP #CCTR Cisco
Vasili (shown here without his new beard) leads Cisco’s contact center initiatives for premises, hosted, and cloud.
Libra, Where Commerce meets Communications
It was inevitable that some organization would do this, and Facebook just might be able to pull it off. As...
Thoughts on Google Fi
Should you switch to Google Fi now that it works on both Android and iPhone? It’s an enticing option: Pay...
TalkingHeadz Podcast with Praful Shah of RingCentral
Praful has had a huge impact on enterprise communications. With both WebEx and RingCentral, he arrived early and contributed to...
Recommended Reading May19
Of course I tweet a bunch of great links, but only a few articles make my greatest hits list for...
Genesys Xperience’19 #Xpr19
This week I attended the Genesys user conference: Xperience’19. Very interesting event, and here’s my on-site video recap: Announcements made...
Our Dark Future is a Re-run
Those who don’t study history are doomed to repeat the past. History used to be my least favorite subject. I...
Hybrid Spaces
Last week, Talkdesk announced something called Hybrid Spaces. The associated launch video is fully buzz-word compliant: “digital transformation,” getting past...
TalkingHeadz Podcast with Ilya Bukshteyn
One of the most interesting aspects of Microsoft’s journey is how the software company became savvy at hardware. Short answer...
Fe Google Fi Fumble
This is a disaster story about Google Fi. My wife has been a T-Mobile customer for years. They are great...
TalkingHeadz with Bryan Martin of 8×8
Sorry for the delay in posting a TalkingHeadz interview. We strive for two a month, but that’s sometimes harder than...
Putting the Fi Out
It was with enthusiasm that I decided to switch to Google Fi. It turned into a nightmare, with my iPhone...
Tyme for Change at Genesys
Earlier this month, Genesys announced that Tony Bates is now the CEO, but Paul Segre remains Chairman, and President Tom...
SHAKEN/STIR is Harmless
Carriers are rolling out the new framework to stop spam. It is based on SHAKEN and STIR (they must have...
Life on a Chromebook
I use a desktop at the office, but on the road I have always used a Windows laptop. I avoided...
Right-to-Repair Again
In the 1960s and early 1970s it was illegal to purchase a telephone and connect it to the phone network....
Reflections on Avaya
I recently attended two Avaya International events and wanted to share some thoughts. First the positives: It’s so easy to...
A Solution for Robocalls
There is a super easy way to absolutely fix the spam caller problem. Charge 1-cent to terminate a call on...
Google’s CallJoy May Be Misleading
This SMB service is an exceptional value for what it does, but it comes with several gotchas.
Mitel and Avaya
The Wall St. Journal is reporting that Mitel has made an offer to acquire Avaya. Maybe. It’s 4AM in Singapore,...
TalkingPointz on Google Next 2019
The big news is Google Voice is now GA, but it’s just the latest piece into a larger strategy on...
TalkingPointz Research Enterprise Connect 2019
Obtain this 9 page report on Enterprise Connect 2019 Overview Enterprise Connect is the largest industry event for enterprise communications....