Broadsoft Connections 2018
Cisco-BroadSoft hosted its Annual Connections Conference right on schedule. This was the first official opportunity to hear how things are...
Broadsoft Connections 2018
Cisco-BroadSoft hosted its Annual Connections Conference right on schedule. This was the first official opportunity to hear how things are...
Logitech ‘Rights’ its USB Camera
The coolest thing about the Huddle Room Revolution is the innovation occurring in USB attached devices. Last year, Logitech introduced...
Chatbots are Coming and They Aren’t for Us
The chatbots are coming, but they are more likely to be talking to each other than to us. Please Hold...
Opentalk18 (Talkdesk)
Talkdesk is a strong indicator of how quickly things are moving in the contact center space. This young billion dollar...
Nextiva, Competing Around the Customer Experience
Nextiva has crossed our research radar lately, not only because it’s listed among the top 10 largest Unified Communications as...
Betting on Magenta
I’ve always thought T-Mobile’s Legere was super smart. I don’t necessarily mean in IQ, but he is street smart. If...
TalkingHeadz Season 2
The first TalkingHeadz for Season 2 is What’s Next Jason Goecke? First, a few wordz about our new podcast format....
October 2018
October is gone, but it’s not forgotten. It was a very hectic month. I like to attend as many conferences...
The Five Keys to Revolutionize Telecommunications
I believe that we are at the cusp of a profound revitalization of telecommunications. There is an enormous pent-up demand...
Gitex 2018 (Avaya)
For the second time, Avaya invited me to attend Gitex in Dubai. It’s an amazing conference, and although Avaya is...
Power to the Callers
It’s that time of year again, a time when there are increased power outages. What can you expect? Silence if...
RingCentral, Dimelo, and the CC Space
Today, RingCentral announced its plans to acquire Dimelo. Last month Vonage acquired NewVoiceMedia. Other acquisitions over the past few years...
Let’s Chat about Workplace by Facebook
A new chat feature is among several enhancements Facebook has introduced for Workplace, its enterprise collaboration service.
#MitelNext 2018
Here’s my post-event quick thoughts video on #MitelNext 2018. Very interesting event. I think it’s the most committed and aligned...
TalkingHeadz #15 Chris Burgy of Ooma
In this TalkingHeadz video, Evan Kirstel (Twitter and LinkedIn) and I (Twitter and LinkedIn) get an intro to Ooma from former...
To Install or Not to Install a PBX?
Our company has a number of small branch offices. These are sales offices with 3~10 people in them, scattered variously...
September 2018 – Whadda Month!
Just sent to subscribers my monthly recap for September. Yikes. It was a tough month. It was tough for two...
Double Your Smartphone Warranty for Free
The Apple iPhone (and most smartphones) comes with a 1 year parts & labor warranty. But if you buy your...
My Thoughts on #MSIgnite 2018
I will, of course, put together a more comprehensive analysis of this event in a research note, but it won’t...
Time Doesn’t Fly on Airplanes
Fragments of offline productivity still exist, but they won’t for much longer.
Video Interview Zeus Kerravala
In this video interview, Zeus (LinkedIn, Twitter) and I (LinkedIn, Twitter) discuss some of the recent announcements and changes at...
A Few TalkingPointz on Vonage and NewVoiceMedia
Vonage announced it is acquiring NewVoiceMedia (NVM). It’s a bit surprising, but not out of character. Vonage Holdings Corp. (NYSE...
TalkingHeadz #14 Thuy Ha of the New CenturyLink
In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss the role of electro-mechanical switches in a...
IOS 12 is the least rewarding upgrade, ever
I just upgraded to iOS 12. It’s as boring as Tim Cook. I cannot see anything different or improved…or even...
Talking About Teleworking
I took a business trip to Wisconsin and met Sorell Slaymaker at his lakefront office to discuss the teleworking lifestyle....
National Service in War and Peace
Forgotten history. Here’s a lightly edited excerpt from “A history of Engineering and Science in the Bell System: National Service...
The New CenturyLink
CenturyLink held its first, post-L3-merger, analyst event. The new Centurylink is unlike any other company – and that includes CenturyLink...