Gitex 2018 (Avaya)
For the second time, Avaya invited me to attend Gitex in Dubai. It’s an amazing conference, and although Avaya is...
Gitex 2018 (Avaya)
For the second time, Avaya invited me to attend Gitex in Dubai. It’s an amazing conference, and although Avaya is...
Power to the Callers
It’s that time of year again, a time when there are increased power outages. What can you expect? Silence if...
RingCentral, Dimelo, and the CC Space
Today, RingCentral announced its plans to acquire Dimelo. Last month Vonage acquired NewVoiceMedia. Other acquisitions over the past few years...
Let’s Chat about Workplace by Facebook
A new chat feature is among several enhancements Facebook has introduced for Workplace, its enterprise collaboration service.
#MitelNext 2018
Here’s my post-event quick thoughts video on #MitelNext 2018. Very interesting event. I think it’s the most committed and aligned...
TalkingHeadz #15 Chris Burgy of Ooma
Ooma is suddenly on the enterprise UCaaS stage. Like Vonage before it, Ooma has broken free of its consumer VoIP...
To Install or Not to Install a PBX?
Our company has a number of small branch offices. These are sales offices with 3~10 people in them, scattered variously...
September 2018 – Whadda Month!
Just sent to subscribers my monthly recap for September. Yikes. It was a tough month. It was tough for two...
Double Your Smartphone Warranty for Free
The Apple iPhone (and most smartphones) comes with a 1 year parts & labor warranty. But if you buy your...
My Thoughts on #MSIgnite 2018
I will, of course, put together a more comprehensive analysis of this event in a research note, but it won’t...
Time Doesn’t Fly on Airplanes
Fragments of offline productivity still exist, but they won’t for much longer.
Video Interview Zeus Kerravala
In this video interview, Zeus (LinkedIn, Twitter) and I (LinkedIn, Twitter) discuss some of the recent announcements and changes at...
A Few TalkingPointz on Vonage and NewVoiceMedia
Vonage announced it is acquiring NewVoiceMedia (NVM). It’s a bit surprising, but not out of character. Vonage Holdings Corp. (NYSE...
TalkingHeadz #14 Thuy Ha of the New CenturyLink
In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss the role of electro-mechanical switches in a...
IOS 12 is the least rewarding upgrade, ever
I just upgraded to iOS 12. It’s as boring as Tim Cook. I cannot see anything different or improved…or even...
Talking About Teleworking
I took a business trip to Wisconsin and met Sorell Slaymaker at his lakefront office to discuss the teleworking lifestyle....
National Service in War and Peace
Forgotten history. Here’s a lightly edited excerpt from “A history of Engineering and Science in the Bell System: National Service...
The New CenturyLink
CenturyLink held its first, post-L3-merger, analyst event. The new Centurylink is unlike any other company – and that includes CenturyLink...
Slack Frontiers 2018
Slack hosted its second user conference last week, and I was able to attend. This was the first Frontiers, in...
What’s the fuss about 5G?
From the onset I have been rather cold to the idea of 5G, and I think this sets me into...
Don’t Call Slack a Team Chat App
Slack showcases its value as a platform at Frontiers user conference.
Home Automation Sucks 3
Have I been unkind to the Home Automation people? Unkind that their programming systems look like they were designed in...
First Take on #SlackFrontiers
Exciting few days at Slack Frontiers this week. The young company has no intention to cede its workstream leadership to...
Industry Veteran Joe Manuele to Head Highfive
With an eye on enterprise growth, this cloud video startup brings on new leadership.
Real Life Voice SPAM
(This has actually happened to me, last night. This is not theoretical.) We just had the most horrible thing happen...
Home Automation Sucks 2
My continued rant on Home Automation. It is complicated, inflexible, and clunky. I bring this up in a telecommunications-centric blog...
An Office Is a Terrible Place to Work
The office is noisy, full of germs and sick people, uncomfortable, unsafe, and inconvenient.