Microsoft Teams 2019
At the beginning of 2018, Microsoft unveiled an aggressive roadmap for Teams, which only a few months earlier celebrated its...
Microsoft Teams 2019
At the beginning of 2018, Microsoft unveiled an aggressive roadmap for Teams, which only a few months earlier celebrated its...
Creating Automagical Communications
This is the year that we prioritize doing more with less (or the same) in communications and collaboration.
The Hawthorne Effect
One of the more interesting discoveries of the Bell System was the “Hawthorne effect”. The discovery was that the mere...
RCS is Coming
2019 will be the year that RCS moves from tech punchline to reality. One never knows if a Google initiative...
T-Mobile is Jacking Up Prices
I have always thought that T-Mobile’s John Legere is crazy as a fox. He took T-Mobile and their sick 2G...
The Verizon International Blues
Verizon changed its Travel Pass rules. I learned this the hard way while traveling in India. The new plan limited...
Cisco Vet Jonathan Rosenberg Goes All-In on SaaS
New Five9 CTO and head of AI talks about his career transition and the opportunities that lie ahead for him...
Open Letter to Tim Cook
Dear Tim Cook: It seems that you may not have noticed that 100% of your iPhone products suck. Six of...
Apple’s Excuses
Apple has reported disappointing sales, particularly in China. Apple CEO Tim Cook at partly attributed the weakness to “a slowdown...
TalkingHeadz with Mathilde Collin of @FrontApp
The Front story is fascinating. Front raises the question: Is it easier to replace email or fix it? Mathilde thinks...
December 2018 was a Big for Conferencing
I just sent to subscribers my December Quipz recap. This issue had 52 important stories. I organize the content into...
My 2018
It’s that time again, time for my longest post of the year – my annual report post. This is where...
2018 Acquisitions: My Picks for the Top 10
When a company announces an acquisition, it can be hard to predict if it will be transformative or forgotten. For...
Winners and Losers of 2018
2018 is a 12 month slice of time. In the world of enterprise communications, not much changes in 12 months....
Where Are Telephone Keycap Emojis?
I have never used the new, modern artwork emojis. Somehow, they seem to lack the cleverness of the original ASCII...
Microsoft Edge Gets a Competitive Upgrade
Earlier this month, Microsoft said it intends to adopt the Chromium open source project for the development of its Edge...
Avaya Investor Day
The new Avaya hosted its first investor analyst conference. If you are not familiar with investor conferences, they are curious...
Office Harmony Can be a Very Expensive Thing
Working under Steve Jobs was never an emotionally enjoyable experience. He was critical, demanding, and a perfectionist. More than a...
Premises-Based Communications: It Ain’t Over Till It’s Over
Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total...
Premises-Based Communications: It Ain't Over Till It's Over
Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total...
TalkingHeadz Podcast with Joe Manuele of Highfive
The podcast was recorded before the big news that Microsoft was going to adopt the Chromium engine in Edge. So,...
Vidyo Nailing Healthcare
Just about every enterprise comms company claims to have vertical strategies, and invariably those verticals are government, education, and healthcare....
November Quipz
All month it felt like a slow news month, then I wrote the recap. Several big events: re:Invent, OpenTalk, BroadSoft...
Accent Evolves with VoiceONE Connect
Accent Communication Services, an Ohio-based national provider of telecommunications services and solutions, recently launched VoiceONE Connect, a new cloud-based telephony...
Seeking Innovation in Actionable Analytics for EC19
Each year at Enterprise Connect, the Innovation Showcase seeks to identify compelling new solutions within a particular category. At Enterprise...
Intelligent Interactions with Vonage
Here are my quick thoughts on the Vonage Analyst Relations event that took place in November 2018. Intelligent Interactions is...
Workplace Controversy
Workplace by Facebook provides a powerful enterprise collaboration service. The concept of an online, digital workplace is great, it’s the...