My New Home
Gone is the wall phone. My wife and I are building a new home. It’s a second home for us....
My New Home
Gone is the wall phone. My wife and I are building a new home. It’s a second home for us....
TalkingHeadz with Scott Stephenson, CEO Deepgram (TH#8)
In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss speech technologies with Dr. Scott Stephenson, CEO...
Amazon’s Mayday Comes to an End
Video-enabled customer service is as rare today as it was back in 2013.
Telecom: The Next Generation
I will say again, there are five things needed to be standardized in order to launch a new generation of...
TH #7 Everything is a CPaaS
As with all things telecom, what starts clear becomes murky. Case in point is definition of a CPaaS. It was...
Pre-800 Toll Free
Do you know that during the early planning of toll-free (inbound paid) service there was no notion of using the...
TalkingHeadz #6 Scott Wharton – GM Logitech Video
It’s Infocomm week! Lots of video related news coming from Las Vegas. Evan Kirstel and I chat with Scott Wharton (GM of...
Penny Wise Dollar Foolish: IT Network Spending
Most large enterprises spend 15% of their IT budget on networking and communications. Your network service providers and hardware/software suppliers...
Microsoft Buys GitHub – Meh
Microsoft hit an emotional nerve with its announcement of intent to acquire Github. The uproar has to do with Microsoft...
Fun Hacking WATS
I had a lot of fun hacking WATS service in the 1970s. (And, it was legal!) WATS service was a...
May 2018 Quipz
I just published my monthly Quipz report recapping May 2018. A reasonably big month of news. It started with Trollope’s...
Coming Soon: WebRTC Dream, Realized
The promise of WebRTC is about to arrive, and it has a new name: AV1.
Do E-Boards Foster or Hinder Collaboration?
“I believe whiteboards are an evil presence in meetings … Simply going to the board and picking up a pen...
CATV Posed No Threat to Telephony
The value of pairs of copper wires to the homes is minimal, and is declining. I see nothing on the...
A Simple Password Tip
I was working with a guy in our IT department and he was playing with a password cracker. He was...
5G is Coming! 5G is Coming?
I may be wrong on this one, but so far I don’t think so. Nobody has yet explained why I...
My Travel Headset
I have a lot of headsets that I use each week. I use a different headset device for telephony/PC work,...
Do Agents Need to Be Scheduled?
Scheduling agents and shifts is a core function of contact center operations, but is it necessary?
TallkingHeadz #5 Alex Eleftheriadis on AV1
In this TalkingHeadz video, Evan Kirstel (Twitter LinkedIn) and I meet with Alex Eleftheriadis – co-Founder of Vidyo and co-Chair of the...
Apple Business Chat
I have often pined about the need to make voice calls richer in content. That is, to display to users...
A Simple Solution to Robo-Calls
We all know robo and spam calling is out of control. And, everybody professes that there is no answer. There...
Avaya Experience in Manchester
Avaya has been hosting regional Avaya Experience events aimed at partners and customers. Last month in Singapore, they made several...
Please Review for Legal Purposes
Beware this phrase: “Shall only be used for legal purposes” This phrase is starting to pop up in privacy policies...
Connecting with Reinvent
Reinvent Telecom is reporting accelerated growth with its 100% channel-centric unified communications as-a-service (UCaaS) business. The national wholesaler offers Metaswitch-based...
Next: UCExpo ExCel London
Next on the Spring conference roster is the UCExpo in London (May 16-17). This is my first time at this...
The Death of VoiceMail
I’m about to conduct an experiment. I think I am going to turn off my voicemail on my cell phone...
Sometimes UCaaS over SD-WAN is Great
Enterprises wanting the performance guarantees and security of MPLS without the high costs and long install times should utilize SD-WAN...