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Post 11, Avaya 2018

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There’s been lots of Avaya coverage recently, both here on TalkingPointz and everywhere else. Avaya is the most misunderstood UC and contact center company in the industry. That’s because everything just changed, and the dust is still settling. One of...

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Sticks and Phones

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It may be common for field staff to attack their competitors, but it’s rare for senior executives to publicly engage in competitor-bashing. As Captain Hook says, it’s “bad form.” That’s why this post from Genesys CEO Paul Segre deserves attention. Segre...

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A Year in SMB

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More options are always a good thing, and in that sense, 2017 was a good year for small and mid-size businesses (SMBs) seeking new business communications solutions. Market statistics vary, but all agree that the SMB opportunity is a massive...

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Research Freemium Industry Reports

TalkingPointz for Avaya

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Avaya is the most misunderstood UC and contact center company in the industry. That’s because everything just changed, and the dust is still settling. One of the lines in my new research note on Avaya is that the company has...

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Vidyo Embedded in the Cloud – 2Pager

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No other vendor in enterprise communications solicits such broad reactions as Vidyo. I think it is one of the most misunderstood companies simply because it’s not quite like any other vendor. Some people see their enterprise solutions and see a...

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