5G is Coming! 5G is Coming?
I may be wrong on this one, but so far I don’t think so. Nobody has yet explained why I...
5G is Coming! 5G is Coming?
I may be wrong on this one, but so far I don’t think so. Nobody has yet explained why I...
My Travel Headset
I have a lot of headsets that I use each week. I use a different headset device for telephony/PC work,...
Do Agents Need to Be Scheduled?
Scheduling agents and shifts is a core function of contact center operations, but is it necessary?
TallkingHeadz #5 Alex Eleftheriadis on AV1
In this TalkingHeadz video, Evan Kirstel (Twitter LinkedIn) and I meet with Alex Eleftheriadis – co-Founder of Vidyo and co-Chair of the...
Apple Business Chat
I have often pined about the need to make voice calls richer in content. That is, to display to users...
A Simple Solution to Robo-Calls
We all know robo and spam calling is out of control. And, everybody professes that there is no answer. There...
Avaya Experience in Manchester
Avaya has been hosting regional Avaya Experience events aimed at partners and customers. Last month in Singapore, they made several...
Please Review for Legal Purposes
Beware this phrase: “Shall only be used for legal purposes” This phrase is starting to pop up in privacy policies...
Future of Meetings Is Upon Us
Auto-framing, facial recognition, background manipulation… these and other features are all about improving the meeting experience.
Connecting with Reinvent
Reinvent Telecom, an Arizona-based cloud software and services solutions provider, is reporting accelerated growth with its 100%-channel centric unified communications...
Next: UCExpo ExCel London
Next on the Spring conference roster is the UCExpo in London (May 16-17). This is my first time at this...
The Death of VoiceMail
I’m about to conduct an experiment. I think I am going to turn off my voicemail on my cell phone...
The #CCTR Revolution is Upon Us
Four major Contact Center developments in three weeks. Cisco After the Cisco Collaboration Summit, Cisco hosted a separate add-on day...
Sometimes UCaaS over SD-WAN is Great
Enterprises wanting the performance guarantees and security of MPLS without the high costs and long install times should utilize SD-WAN...
Team Building, the Microsoft Way
At its Build developer conference, Microsoft announced features that position Teams as a richer development platform.
April Quipz
Simply stated: There is no better way to stay current. Each month I summarize and interpret the enterprise communications news...
The Rowan Era at Cisco Ends
Today, the Internet belched. The news first came from Cisco that Rowan Trollope “is taking the next step in his...
Tele-Lights
In 1982~1983 I had the pleasure of sitting in the next cubicle over from one of the people who refined...
TalkingPointz for Cisco Collaboration 2018
Spark is dead, long live Webex Teams. That was just one of the headlines from the Cisco Collaboration Summit in...
Raining on the 5G Parade
I’m reading a lot more about 5G these days. And most of it seems to be written by persons with...
StarLeaf Gets Jump on Microsoft Teams Video Support
Self-certifies interoperability between its homegrown meeting room systems and Microsoft’s team collaboration app.
Mitel Goes Private
Mitel loves to buy undervalued companies, so has it decided to buy itself. Companies with consistent growth (share, revenues, and...
The Bell System
The Bell System was an amazing organization. They were able to respond to disasters in emergencies in a highly coordinated...
Twilio and the Future of the Contact Center #CCTR
Rewind back to mid-March, where at Enterprise Connect, Twilio Flex was launched. On one hand, it wasn’t much to notice....
Writing, Meeting, and Thinking
I came across three recent posts that started and finished with Amazon. The topic is the importance of reading and...
A Look at Percipia
At Avaya Engage I ran into Hospitality Expert Speleos Dravillas – now at Percipia. Hotels have a grudge against telephones, and...
Cisco Spark is Dead
Cisco just wrapped up its Collaboration Summit (Summit de Webex). Below is a short video with some of my key...