A Tribute to AT&T’s Victims
AT&T has suffered several outages of their 911 System. The regulatory response was a slap on the hand with a...
A Tribute to AT&T’s Victims
AT&T has suffered several outages of their 911 System. The regulatory response was a slap on the hand with a...
Not All Teams Are Built the Same
Cisco Webex Teams and Microsoft Teams may seem identical to the casual observer, but a closer look shows fundamental differences.
I Already Miss Brian
Yesterday, Brian Riggs died in a tragic swimming accident on the coast not far from his home in Southern California....
A Nanosecond in Asia
I haven’t spent a lot of time in Asia this past year. I have been on a special project overseeing...
Messaging via Coins and Blockchains – TalkingHeadz #9 with Eric Sackowitz
In this TalkingHeadz video Evan (Twitter/ LinkedIn) and I (Twitter/LinkedIn) discuss a future of cryptographic-enabled communications with Eric Sackowitz, the CTO...
Spirit of Service
I worked for and deeply admired the old Bell System. There was an obsession with quality and with service. Every...
Drucker on Collaboration
Peter Drucker was a management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern...
June 2018
It’s over – June 2018 is over, and a lot occurred. Here’s a partial listing of the stories and opinions...
Tremendous Changes Continue at Avaya
CEO Jim Chirico says the new Avaya is ‘all about execution,’ and is assembling ‘wartime generals’ to get the job...
Contact Center Market 2018
I have been focused on enterprise communications for about 20 years now. During that time, there has been no topic...
Contact Center 2018
I have been focused on enterprise communications for about 20 years now. During that time, there has been no topic...
Zia, AI, and Predictive Routing
I love this quote from Benedict Evans: “As soon as we say ‘AI’, it’s as though the black monolith from...
A Spamming Nightmare
(This actually happened to me. This is not theoretical.) We just had the most horrible thing happen to us because...
NEC Adding Cloud-based Value
NEC has been steadily adding cloud-based business applications to its UNIVERGE BLUE portfolio of business communications services, most recently adding...
My New Home
Gone is the wall phone. My wife and I are building a new home. It’s a second home for us....
TalkingHeadz with Scott Stephenson, CEO Deepgram (TH#8)
In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss speech technologies with Dr. Scott Stephenson, CEO...
Amazon’s Mayday Comes to an End
Video-enabled customer service is as rare today as it was back in 2013.
Telecom: The Next Generation
I will say again, there are five things needed to be standardized in order to launch a new generation of...
TH #7 Everything is a CPaaS
As with all things telecom, what starts clear becomes murky. Case in point is definition of a CPaaS. It was...
Pre-800 Toll Free
Do you know that during the early planning of toll-free (inbound paid) service there was no notion of using the...
TalkingHeadz #6 Scott Wharton – GM Logitech Video
It’s Infocomm week! Lots of video related news coming from Las Vegas. Evan Kirstel and I chat with Scott Wharton (GM of...
Penny Wise Dollar Foolish: IT Network Spending
Most large enterprises spend 15% of their IT budget on networking and communications. Your network service providers and hardware/software suppliers...
Microsoft Buys GitHub – Meh
Microsoft hit an emotional nerve with its announcement of intent to acquire Github. The uproar has to do with Microsoft...
Fun Hacking WATS
I had a lot of fun hacking WATS service in the 1970s. (And, it was legal!) WATS service was a...
May 2018 Quipz
I just published my monthly Quipz report recapping May 2018. A reasonably big month of news. It started with Trollope’s...
Coming Soon: WebRTC Dream, Realized
The promise of WebRTC is about to arrive, and it has a new name: AV1.