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Contact Center Market 2018

I have been focused on enterprise communications for about 20 years now. During that time, there has been no topic more boring than contact center — until now. Suddenly, the contact center is where it’s at. It’s not just me,…

Remembering the 1ESS

I’m wondering if there are any more #1 ESS switching systems in service. There were a dozen of them three years ago. I haven’t heard since. I really would like to know. The #1 ESS was the workhorse telephone system…

2Pager Freemium Research

Did you know ‘freemium’ isn’t in the dictionary? One of those words that most of us know and use, but there’s some ambiguity about what it means, though not so much within IT circles. Many associate Freemium with consumer services – the old…

TalkingPointz Research on Digium’s Switchvox

A new TalkingPointz Report! I had intended to write these more frequently, but got wrapped up in some full time projects. I do plan to get more of these posted regularly though, starting today. I am pleased to announce that…

NEC’s Advantage

This week is the NEC Advantage conference in Florida. NEC actually hosts two back-to-back conferences – the first one is for consultants and dealers, and then comes one for customers. It’s sound logic as they put a significant effort into…

The Joy of Community Management

Daddy, What’s a Community Manager? Sounds like a great question from my kid to me, but actually, they have a better idea than I do. I wonder how I would explain it to my father. The site launched and we…

Three Twitter Feeds (follow me)

I maintain three separate Twitter feeds for news you can use.  There is very little duplication between the accounts. @DaveMichels is my personal feed. I used to include lots of telecom stuff too, but since I created @TalkingPointz, my feed tends…

TalkingPointz Research Resumes

A funny thing happened to me on they way to my new forum. I used to post on Blogger (PinDropSoup.com). Blogger was simple, and with no real effort toward SEO I managed to develop an audience. Blogging was never meant…

TalkingPointz Uber TeleNewsfeed

One place to view all the news. On this blog, Twitter, and Facebook, TalkingPointz is regularly posting news feeds from across the VoIP, UC, telecom industry. This is a work in progress and please let me know if you have…

Word is Getting Out on TalkingPointz

It’s a new brand.   It’s a new concept. It takes time, but the word is getting out. TalkingPointz Research reports are independent UC research that can be purchased ad-hoc, without a subscription. Check out what InsideCTI says. I like how it…

TalkingPointz and Comedy

I love comedy. I’ve learned more about life and what’s important from Seinfeld than anything else. My pseudo nannies were Lucille Ball and Carol Burnett. When my grade school buddies were buying Led Zeppelin albums, I was buying Bill Cosby….

TalkingPointz Report:NEC Published

The first of several TalkingPointz reports on UC vendors is now available. NEC. Previously known as Nippon Electric Company, but NEC changed its name in 1983. I thought I knew NEC pretty well, but it’s amazing how much you learn when…

Announcing TalkingPointz

Welcome to my new site: talkingpointz.com – the new home for PinDropSoup. It was four years ago this month that I started PinDropSoup as a telecom blog. A lot has changed. It was initially just a hobby, but the page…