CX and the City #NICEi23
NICE hosted its customer conference in NYC this week. In addition to its customers and partners, there were also several financial and industry analysts in attendance. One of the hashtags for the event was #CXandtheCity, the perfect storm for CX,…
Einat: Speak Softly and Carry a Big CX
Most CMOs have a lot to say. Einat Weiss is no exception. She is the CMO at NICE and she’s articulate, technical, and opinionated. However, it’s rare to catch her behind a microphone. She prefers to communicate through her various…
Cisco to Acquire IMImobile
A day before WebexOne, Cisco Collaboration announces its intent to acquire IMImobile. The purchase price is approximately $730M USD. Analysts were briefed on the upcoming announcements at WebexOne last week, but there were clearly a few gaps in the story…
TalkingHeadz Podcast with Paul Jarman
It’s always NICE to be inContact with Paul Jarman. He is a CCaaS pioneer that saw his vision for the contact center evolve become what’s now known as CCaaS. In this podcast @DaveMichels and @EvanKirstel explore with NICE inContact CEO…