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Hybrid Spaces

Last week, Talkdesk announced something called Hybrid Spaces. The associated launch video is fully buzz-word compliant: “digital transformation,” getting past “legacy,” and of course “cloud,” but the big reveal is “on-premises, private cloud, or public cloud each have their merits;…

Winners and Losers of 2018

2018 is a 12 month slice of time. In the world of enterprise communications, not much changes in 12 months. Each company has a few releases and a handful of major announcements. While market share remains largely unchanged in 12…

Opentalk18 (Talkdesk)

Talkdesk is a strong indicator of how quickly things are moving in the contact center space.  This young billion dollar company presents most of its competitors, even built-for-the-cloud pure-plays, as legacy providers. The event took place in San Francisco in…

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