Opentalk18 (Talkdesk)
Talkdesk is a strong indicator of how quickly things are moving in the contact center space. This young billion dollar company presents most of its competitors, even built-for-the-cloud pure-plays, as legacy providers. The event took place in San Francisco in November.
This video has improved audio thanks to my friends at Plantronics – they sent me a Blackwire corded headset with a noise cancelling microphone. The clicking sound in the previous videos were Bluetooth interference – a common problem in crowded areas.
By Dave Michels
Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.