Opentalk18 (Talkdesk)
Talkdesk is a strong indicator of how quickly things are moving in the contact center space. This young billion dollar company presents most of its competitors, even built-for-the-cloud pure-plays, as legacy providers. The event took place in San Francisco in November.
This video has improved audio thanks to my friends at Plantronics – they sent me a Blackwire corded headset with a noise cancelling microphone. The clicking sound in the previous videos were Bluetooth interference – a common problem in crowded areas.