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TalkingHeadz Podcast with Craig Walker, CEO Dialpad

It’s been fascinating to watch Craig disrupt communications, it’s a show that never stops. Craig popped up on my radar at Grand Central (I still have that number, now associated with Google Voice). But, Craig was busy disrupting before that,…

Winners and Losers of 2018

2018 is a 12 month slice of time. In the world of enterprise communications, not much changes in 12 months. Each company has a few releases and a handful of major announcements. While market share remains largely unchanged in 12…

TalkingHeadz #11 Dan O’Connell from Dialpad

Last May, Dialpad, the little UCaaS that could, announced it was acquiring TalkIQ. In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss “that’s what she said” with Dan O’Connell the newly named GM of VoiceAI at Dialpad. Dialpad and TalkIQ had…

A Year in SMB

More options are always a good thing, and in that sense, 2017 was a good year for small and mid-size businesses (SMBs) seeking new business communications solutions. Market statistics vary, but all agree that the SMB opportunity is a massive…

Dialpad Wins Race to Zero

This week Dialpad, a UCaaS provider, launched a free service. Free may seem like old-hat, but it’s not. Most free services do not include a PSTN capability – also known as a phone number. Of course, there’s lots of restrictions,…

How UC mobile apps could vanish from smartphone screens

About 10 years ago, unified communications was young, smartphones were new and the mobile knowledge worker was revolutionary. The UC mobile app was inevitable and promised to make and receive work calls outside the office. The potential was brilliant, except…

Newz Snippets Spring-2016

Sometimes being succinct, yet thorough, and presenting details without fluff and hype is refreshing. Here, we round-up recent advancements around business telephony and unified communications products and services – in a brief, quick-take type of format. Read about some of…

FireSpotter’s UberConference

Until I spoke to Craig Walker about FireSpotter Labs’ new UberConference service – I hadn’t really thought about how much audio conferencing has been frozen in time. Yes, there has been some big innovations – particularly with enterprise class premises…