May 2020 Insider Report

The Most Important Enterprise Communications News from May 2020 “There are decades where nothing happens, and there are weeks where decades happen.” ~ Vladimir Lenin Situational timing can make this report difficult. Most of May was still about the pandemic,…

UC with No Strings Attached

A new hardware device enables a small business to leverage a fixed wireless connection for its data and UCaaS needs.

TalkingHeadz Podcast with Antony Passemard, of Google CCAI

There is a great flow to this dialog, I think I will call it: Dialogflow. Also, the three participants sound really human. Most of the talk about AI is hype.  However, there are two areas in enterprise communications where we…

3 Apps to Make WFH More Collaborative

As enterprises try to solve the collaboration puzzle, providers like, Front, and Prodoscore are doing their part to facilitate WFH during COVID-19.

Microsoft Acquires Metaswitch

It was a real Brain Game when Microsoft announced that it acquired Metaswitch Networks this month. The last time I met with team Meta was at partner event in NOLA. The event had a cerebral theme and the guest speaker…

TalkingHeadz News and Voicemails 0420

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Who Will Acquire Highfive?

Highfive is the last standalone, private video meetings provider. I doubt that will be true at the end of this year. I could have said that based on general trends alone, but factor in a pandemic that has impacted the…

A Video Chat About Video

Three distinguished analysts discussing visual enterprise communications in a video. Cast Dave Michels/@DaveMichels, TalkingPointz Ira Weinstein/@IWeinstein, Recon Research Zeus Kerravala/@ZKerravala, ZK Research Topics Acquisitions  0:57 RingCentral Video  13:02 Google Meet  17:00 New Features  24:18 What’s Next 28:38

Talkingheadz with Del Currie of

There is so much more to office interactions than meetings. If you are used to working in the office, and are missing those casual interactions, then Sneek might be just what the doctor ordered. Video conferences are replacing in-person meetings,…

April 2020 Insider Report

The Most Important Enterprise Communications News from April 2020 The Virus It’s been a very trying, yet amazing month. The enterprise communications industry shined by keeping organizations and individuals connected. The pressures (personal, organizational, and technical) have been tremendous —…

On Google Meet & the Race to Zero

With a new slate of announcements, Google continues to give its conferencing app some much-needed attention… as interest in meetings explodes during COVID-19 crisis.

The Rise of the Barefoot Agent

In this new reality, at-home agent technology is well-prepared.

TalkingPointz Research: NEC and Intermedia

This week, NEC announced a strategic partnership with cloud-provider Intermedia. NEC has a long, glorious history in communications. The company was founded in 1899 and originally worked closely with Western Electric to create the Japanese telecommunications infrastructure. The company is…

TalkingHeadz Podcast with Sri Srinivasan, SVP GM Cisco Collaboration

The @CiscoCollab team has gone through some big transitions. Some were caused by acquisitions and some were caused by changes in leadership. The big acquisitions were Selsius (1998), Webex (2007), Tandberg (2009), and BroadSoft (2017). Each of them resulted with…

TalkingPointz Research: Verizon and BlueJeans

This week, Verizon announced its intent to acquire BlueJeans: NEW YORK- Verizon Business today announced that it has entered into a definitive agreement to acquire BlueJeans Network, a trusted enterprise-grade video conferencing and event platform. The acquisition expands Verizon’s immersive unified…

TalkingHeadz Podcast with Mary McDowell, CEO of Mitel

There are only a handful of the original PBX makers that successfully transitioned into modern day UC and UCaaS providers.  It does not surprise me that Mitel is one of them. Mitel has an incredible history of innovation and reinvention….

TalkingHeadz Podcast March Insider News with Voicemails

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Will the Conference Return?

The coronavirus will change the way we work. I’ve said this on a few different channels , and it seems to be a popular conclusion. WFH was already growing in popularity for lots of reasons. The virus just accelerated things,…

Zoom Has a Remarkable Week: App Becomes Household Name

In the first three months of 2020, Zoom saw a twenty-fold increase in usage as it just reported it hit 200 million daily users – but now the company must urgently rebuild goodwill and trust.

RCV: RingCentral Gets Video

About a year a go I concluded that RingCentral would need its own video technology. I incorrectly assumed they would acquire an independent video provider. My logic was simple, UCaaS has expanded, and really includes today telephony, messaging, and video….