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How the Digital Markets Act Could Impact Enterprise Communications

As the European Union continues to impose new requirements on big tech, an emerging question is if users or the European Union’s Digital Markets Act (DMA) will drive the enterprise messaging providers to embrace messaging interoperability.

Insider Lite Feb 2024: Hallucinations

Insider Lite is a little late this month. I was distracted by a company with a unique idea – to apply generative AI to enterprise comms.  Ok, it’s not unique – it’s the same old. Every company is attempting to…

More Webex News from Cisco Live

Cisco continues to make incremental improvements to its Webex portfolio; here are three to examine more closely.

Beeper: The Killer Tech of 2023?

U.S. and European efforts to promote competition may mean inferior apps.

Insider Report January 2024

Curated Enterprise Communications News and Insights from January 2024 Curated Enterprise Communications News and Insights from January 2024 Feature The Dawn of a New Epoch/Era: Fads and trends come and go, but epochs change less frequently. In terms of computing,…

Important Comms Trends for 2024 – Insider Lite

Instead of the annual prediction post, I’d like to share some trends in enterprise communications that I find exciting.  2024 is occurring amid two major technical shifts. The pandemic changed expectations, preferences, and attitudes, and a new normal is emerging….

RTO Mandates Need to be Built on Trust

The pressure to return to office more about our relationship with work than where we work.

The Very Notion of Collaboration Will Soon Change

Office productivity is ripe for a new way of working. The big benefit that many vendors are working toward is reduced app switching. These new apps (Notion, Coda, Quip, Zoom Docs, etc.) take a modular approach to work and collaboration…

Insider Lite: Happy New 2024! (Twilio, Intermedia, Calabrio)

Happy new year, now get back to work. This is the Insider Lite – the free post/newsletter (unlike the Insider Report, which hides behind a paywall). My NY resolution is to publish more Lite posts in 2024. The first big…

Insider Report December 2023

Curated Enterprise Communications News and Insights from December 2023 Curated Enterprise Communications News and Insights from December 2023 Kind of a light month for news, but a good time to reflect. What a year!  It was the best of times…

The Most Significant Comms Acquisitions in 2023

In 2023 there were several significant mergers and acquisitions in the enterprise communications space. They may not have been for eye-popping sums, but they all represent strategic shifts.

Generative AI Not Likely to Increase Customer Satisfaction

In most cases, generative AI solutions to won’t raise the bar of CSAT. Instead, it will be justified to reduce expenses.

Insider Report Nov 2023

Curated Enterprise Communications News and Insights from November 2023 Curated Enterprise Communications News and Insights from November 2023 Guest Contributor Dmitry Netis: Dmitry currently serves as Managing Director and Co-Head of Technology Banking at The Benchmark Company, a middle-market boutique…

New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team

Since August 2022, Avaya has experienced tremendous change but is likely past the worst of it. What’s emerging now is an implausibly different company

Zoom Delivered What Copilot Inspired

The company’s artificial intelligence-powered assistant is offering the same capabilities as Microsoft’s Copilot – but with greater simplicity and no extra cost

Cisco Room Kit EQX and Campfire Blueprint Offer Flexible Meeting Configurations

Cisco’s product portfolio is designed to accommodate a wide range of users, use cases, and venues – here we look at two of its latest offerings

Apply to Be Part of the Innovation Showcase at Enterprise Connect 2024

If your company is providing something new to enhance the customer experience, apply to be part of the Innovation Showcase at Enterprise Connect 2024. Here’s how.

TalkingPointz Insider Report October 2023

Enegel.AI, Out of Stealth: Enegel, where Genesys leaders go to innovate, announced its first product: Conversational Intelligence (catchy name). Enegel promises to bring back the feel of human interactions in a fully automated way, offering quality and performance management services with human-like evaluation of agent performance (flow and logic, personalization, language and tone, etc.).  

#GitexGlobal2023

Last week I attended the Gitex tech conference in Dubai. Gitex is a huge tech conference, in fact the biggest. It addresses tech solutions for consumers, enterprises, and governments in EMEA and APAC regions. I was only in a couple…

@#NICESummit Post Event Thoughts

In this video, I discuss how NICE and the Incas was both cloud and AI leaders in different ways.