Creating Automagical Communications
This is the year that we prioritize doing more with less (or the same) in communications and collaboration.
RCS is Coming
2019 will be the year that RCS moves from tech punchline to reality. One never knows if a Google initiative...
The Verizon International Blues
Verizon changed its Travel Pass rules. I learned this the hard way while traveling in India. The new plan limited...
Cisco Vet Jonathan Rosenberg Goes All-In on SaaS
New Five9 CTO and head of AI talks about his career transition and the opportunities that lie ahead for him...
TalkingHeadz with Mathilde Collin of @FrontApp
The Front story is fascinating. Front raises the question: Is it easier to replace email or fix it? Mathilde thinks...
December 2018 was a Big for Conferencing
I just sent to subscribers my December Quipz recap. This issue had 52 important stories. I organize the content into...
My 2018
It’s that time again, time for my longest post of the year – my annual report post. This is where...
2018 Acquisitions: My Picks for the Top 10
When a company announces an acquisition, it can be hard to predict if it will be transformative or forgotten. For...
Winners and Losers of 2018
2018 is a 12 month slice of time. In the world of enterprise communications, not much changes in 12 months....
Microsoft Edge Gets a Competitive Upgrade
Earlier this month, Microsoft said it intends to adopt the Chromium open source project for the development of its Edge...
Avaya Investor Day
The new Avaya hosted its first investor analyst conference. If you are not familiar with investor conferences, they are curious...
Premises-Based Communications: It Ain't Over Till It's Over
Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total...
Premises-Based Communications: It Ain’t Over Till It’s Over
Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total...
TalkingHeadz Podcast with Joe Manuele of Highfive
The podcast was recorded before the big news that Microsoft was going to adopt the Chromium engine in Edge. So,...
Vidyo Nailing Healthcare
Just about every enterprise comms company claims to have vertical strategies, and invariably those verticals are government, education, and healthcare....
November Quipz
All month it felt like a slow news month, then I wrote the recap. Several big events: re:Invent, OpenTalk, BroadSoft...
Seeking Innovation in Actionable Analytics for EC19
Each year at Enterprise Connect, the Innovation Showcase seeks to identify compelling new solutions within a particular category. At Enterprise...
Intelligent Interactions with Vonage
Here are my quick thoughts on the Vonage Analyst Relations event that took place in November 2018. Intelligent Interactions is...
Workplace Controversy
Workplace by Facebook provides a powerful enterprise collaboration service. The concept of an online, digital workplace is great, it’s the...
TalkingHeadz Podcast with Jonathan Rosenberg
See/hear other TalkingHeadz conversations here. TalkingHeadz Podcasts are available in iTunes and other podcast directories.
10 Take-Aways from #BSFTConnections
Cisco/Broadsoft hosted its annual Connections conference last week in Hollywood, Florida. This has always been a fantastic conference. It’s a...
TalkingHeadz Podcast The UC Channel with Todd Abbott
It’s been a few weeks since we posted a TalkingHeadz. We try to queue these up more evenly but...
Broadsoft Connections 2018
Cisco-BroadSoft hosted its Annual Connections Conference right on schedule. This was the first official opportunity to hear how things are...
Opentalk18 (Talkdesk)
Talkdesk is a strong indicator of how quickly things are moving in the contact center space. This young billion dollar...
Logitech 'Rights' its USB Camera
The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost...
Logitech 'Rights' its USB Camera
The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost...
Please Hold for Next Available Bot
The bot debates are on, and it’s déjà vu all over again. I remember the earlier version of the bot...