Five9 CXConnect London
Fall event season! Three events ago, last week, I attended the Five9 CX Connect event in London. CX Connect is a series of events, and this time the London version came before the US version. Subscribe now I decided to…
TalkingPointz Research: UCaaS MQ 2026
Deep dive on the 2026 Magic Quadrant UCaaS report from Gartner.
Insider Report August 2026
Curated Enterprise Communications News and Insights from August 2026
Claudeforce: Strategic partnership or structural surrender?
Salesforce and Anthropic recently unveiled Claudeforce, a partnership that integrates frontier AI reasoning into the world’s leading customer relationship management (CRM) platform. While the announcement featured the standard smiling CEOs and celebratory marketing, it masked the architectural reality: Salesforce is…
What Really Happens at an Analyst Event
The Fall is always Peak Analyst Event season. Coming up: Webex, Five9, Logitech, Neat, NiCE, and Sprinklr. Here’s what separates events from great events, and why I just wrote a research note breaking down the difference. Most of the enterprise…
TP Research Brief: Effective Analyst Events
How to Plan and Host an Effective Analyst Event (full subscription required) Analyst events are a luxury, not a requirement, but for most enterprise communications and CX vendors, they remain one of the highest-leverage tools available for shaping how the…
Infobip Brief 2026
Brief from a recent industry analyst event hosted by Infobip. Report download requires full subscription.
Can we talk about Gartner’s Conversational AI MQ?
NUMBERS STORIES So here’s what we’ve got File on 7/10: AI adoption in the contact center (numbers article) (Matt) # numbers that show the importance of data security — July 10 # numbers on how AI changes data infrastructure —…
On InfoComm2026 Keynotes
In this video, David and Dave discuss the Mcirosoft and Cisco keynotes that took place at Infocomm2026. It’s unusual to see these Enterprise-Connect-Like keynotes at Infocomm. Both Microsoft and Cisco are keynote regulars at EC, but neither presented at the…
In Memoriam: The Microsoft Surface Hub
The Microsoft Surface Hub (2015–2024), once the titan of the future of work and an ambitious pioneer of large-scale collaborative computing, steps out of the boardroom for the last time. It leaves behind a legacy defined by its audacity. Microsoft…
Checking-in with Jeff Lawson
Pre-releasing this video interview for paid TalkingPointz Subscribers. The video will debut on LinkedIn and TalkingPointz on May 20th, 12:30 ET.