Internet Trends 2019
Mary Meeker did her annual presentation on Internet trends in June. I am not certain what motivates her to share...
TalkingHeadz with Vasili Triant , VP #CCTR Cisco
Vasili (shown here without his new beard) leads Cisco’s contact center initiatives for premises, hosted, and cloud.
Libra, Where Commerce meets Communications
It was inevitable that some organization would do this, and Facebook just might be able to pull it off. As...
TalkingHeadz Podcast with Praful Shah of RingCentral
Praful has had a huge impact on enterprise communications. With both WebEx and RingCentral, he arrived early and contributed to...
Recommended Reading May19
Of course I tweet a bunch of great links, but only a few articles make my greatest hits list for...
Genesys Xperience’19 #Xpr19
This week I attended the Genesys user conference: Xperience’19. Very interesting event, and here’s my on-site video recap: Announcements made...
Hybrid Spaces
Last week, Talkdesk announced something called Hybrid Spaces. The associated launch video is fully buzz-word compliant: “digital transformation,” getting past...
TalkingHeadz Podcast with Ilya Bukshteyn
One of the most interesting aspects of Microsoft’s journey is how the software company became savvy at hardware. Short answer...
TalkingHeadz with Bryan Martin of 8×8
Sorry for the delay in posting a TalkingHeadz interview. We strive for two a month, but that’s sometimes harder than...
Tyme for Change at Genesys
Earlier this month, Genesys announced that Tony Bates is now the CEO, but Paul Segre remains Chairman, and President Tom...
Life on a Chromebook
I use a desktop at the office, but on the road I have always used a Windows laptop. I avoided...
Reflections on Avaya
I recently attended two Avaya International events and wanted to share some thoughts. First the positives: It’s so easy to...
Google’s CallJoy May Be Misleading
This SMB service is an exceptional value for what it does, but it comes with several gotchas.
Mitel and Avaya
The Wall St. Journal is reporting that Mitel has made an offer to acquire Avaya. Maybe. It’s 4AM in Singapore,...
What We Can Learn from the Zoom IPO
Competition will intensify, but as the company has shown all along, it’s not to be underestimated.
Google Voice Wants to Hangout
Google intends to use its leadership in AI as a primary means of differentiation in the enterprise communications space.
My Thoughts from #GoogleNext19
It’s easy to summarize Google Next in just 10 minutes if you ignore most of it. The event had 30,000+...
Mitel Uses Talkdesk to ‘Youthenize’ its Portfolio
A clever alliance that benefits both companies is indicative of how CCaaS is changing.
Enterprise Connect 2019
#EC19 continues to dominate my time — two weeks after the event. I sent out my monthly Insider Quipz, and...
AI: An Invitation to Rethink What’s Possible
At Enterprise Connect 2019, AI was broadly about computers performing human-like behaviors and learning from tagged data and outcomes.
TalkingHeadz Podcast with Alan Lepofsky
Subscribe to the TalkingHeadz Podcast on your favorite podcast player directory. Hear other episodes here. Transcription provided by Otter.AI. Evan...
Poly
Yes, Poly. A simple, two syllable word is the new name of the combined Plantronics and Polycom. I had heard...
TalkingHeadz Podcast: Michael Quinn
We cover a wide range of topics including the appropriate use of a gong and reasons to live in Amsterdam....
#CCTR at #EC19
EC is next week. I expect it will be, as usual, the busiest week of the year. Not only are...