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Dialpad Expands Full-Service CCaaS with Self-Service

Dialpad reaffirms its commitment to CCaaS with latest acquisition.

Is That a BlockChain in Your Pocket? @HugoFeiler of @minima_global

This digital asset space is experiencing the fastest adoption of any technology in all of recorded history. It’s currently growing at twice the speed of the Internet. With 114 million users today, it’s likely to get to a billion users…

Insider Report August 2021

The Most Important Enterprise Communications News from August 2021 General | Meetings | Engagement | Unified Communications | Financial | Acquisitions | Goodreads The pandemic is back: OK, it never left. But I stopped opening the Insider Reports with pandemic…

CCaaS the New Black? Fashion Retailer Reimagines Customer Engagement

At Forever 21, customer engagement is evolving, and it appears to be doing so by eliminating what most would describe as a contact center.

Bonus To Boldly Go Where No #VoIP #Collaboration Has Gone Before: Subspace

SPAM was one of my first lessons on the power of the cloud. In the 90s, the Internet was still too dangerous for the enterprise. I worked at one company that required a note from the CISO as well as…

TalkingHeadz with Ray Pasquale of Unified Office

We had a series of scheduling snafus in August. Our first guest moved to a different month. Our second guest (of two) became our first guest (Brett), and then Evan got sick. Just a few days left in the month…

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TalkingPointz Research: CCaaS 2021

In this 7.5 page research note, I share my thoughts on the current state of CCaaS. The timing is not coincidental, Gartner just posted three research notes on CCaaS. Fascinating pieces that really got my mind going. 1. Overview Gartner…

TalkingHeadz with Brett Shockley, CEO Journey.AI

Journey.ai brings some of my favorite subjects and people together right here in my backyard. Let’s start with subjects. Journey sits at the intersection of Contact Center, Cryptography, and Zero Knowledge security. Security just doesn’t get enough attention in enterprise…

Planet in Crisis: A Call for Keeping WFH in Place

It’s time to turn up the heat on distributed, at-home teams.

The New Normal Has Arrived

The future of work is less about physical places and more about changes in behaviors, processes, and attitudes.

Insider Report July 2021

The Most Important Enterprise Communications News from July 2021 July was a relatively quiet month. Other than the fact that the planet is on fire and a predictable variant of a virus poses an existential threat to humankind or at…

TalkingHeadz Podcast with Darren Schreiber of 2600Hz

It was independent service providers that largely created the hosted voice and UCaaS sector. Go back to the early Magic Quadrants and the reports were dominated by the independent providers that used products like KAZOO, BroadWorks, MetaSwitch, and Genband to…

RingCentral, Bandwidth Forge BYOC Partnership

Modularization of UCaaS services is emerging as the new best-of-breed opportunity, as evidenced in this latest example of the decoupling of carrier services from UC.

TalkingHeadz Bonus Podcast on Avaya OneCloud

CPaaS is a complex topic, and each CPaaS offer is designed and optimized for different types of users. This podcast is a great way to learn more about Avaya’s vision with OneCloud CPaaS. Including a great description of what it…

TalkingPointz Research: Zoom and Five9

Overview Zoom and Five9 have enjoyed a partnership for several years. On July 18, 2021 the companies agreed to merge. Both BoDs approved the deal.  Zoom’s vision is best-in-class video and customer engagement from a single provider.  Rowan Trollope, CEO…

Dialpad Closes Meetings Gap

UCaaS provider parlays video elements from Highfive acquisition plus voice smarts to push ahead on meetings, adds informal collaboration tool, and more.

TalkingHeadz with Aurangzeb Khan, SVP Jabra

You can subscribe to TalkingHeadz on most podcast apps. Transcript Dave Michels 2:43 Today we have with us Aurangzeb Khan, the SVP of intelligent vision systems at GN Jabra, welcome Aurangzeb. Aurangzeb Khan 2:52 Thanks very much, Dave, how are…

TalkingPointz Insider Report – June 2021

The Most Important Enterprise Communications News from June 2021 The Human-Made Pandemic: Pandemics suck. That’s my conclusion from my firsthand experience over the past year. In the US, things are returning to normal. I took two domestic trips (four flights)…

The Teams Dilemma

In this research note, we take a look at the Microsoft in the room. The Teams platform is growing rapidly. This report is focused on Teams, but the vendor landscape is significantly changing. Microsoft Teams UCaaS and Zoom Phone simply…

What’s AWS Conveying With Its Acquisition of Wickr?

As it looks to differentiate its service, AWS focuses on privacy and encryption with its latest acquisition.