Genesys: Try This App for Free
With single-click free trials for premium applications, Genesys is hoping to shake up the procurement model — lowering the barrier...
Talkingheadz with Vonage CTO Sagi Dudai
I consider Vonage one of the most innovative providers in enterprise communications. It was back in 2016 when Vonage confused...
TalkingHeadz Podcast with Eric Yuan, CEO of Zoom
It’s been such an amazing show to watch Eric start Zoom and built it into one of the most valuable...
Making Sense of Mitel & Avaya Merger Speculation
Perhaps this purported deal is best thought of as a merger, not an acquisition.
Best Options for Avaya
In last week’s Q3 earnings call, Avaya management disclosed in was in advanced discussions regarding several strategic review options, and...
Teams and its 13M Milestone
Well, I can’t make fun of Microsoft any more for not publishing daily active users (DAU). Microsoft has largely danced...
TalkingHeadz Podcast with Amy Barzdukas of Poly
Such a delight talking to Amy. Poly is the newest, most exciting company in enterprise communications. I have to admit...
Quick Thoughts from Twilio #SignalConf
It’s been a few years since I attended a Twilio event. The conference has become bigger and flashier, but retains...
Don’t Count Dish Out Yet
With the T-Mobile/Sprint merger on, Dish has an opportunity to become a major cellular provider.
I Would Like to Buy 2 Vowels: AI
Today, two communications companies bought to two NLP voice technology companies. Cisco announced intent to acquire privately-held Voicea. Voicea provides...
Privacy Matters: Enterprises at an Inflection Point
Our digital breadcrumbs are all over enterprise communications and collaboration apps. What will become of all this data?
Reactions to S-Mobile
Leading Advocates and Experts Criticize DoJ Approval of T-Mobile/Sprint Merger Washington, DC – Below, find excerpts and links to...
TalkingHeadz Podcast with Rowan Trollope of Five9
Cloud contact center is potentially the most disruptive sector of enterprise communications. It’s centered in a perfect disruptive storm of...
Reflections on the Zoom/Mac Security Debacle
The vulnerability is all patched up, but questions linger.
Internet Trends 2019
Mary Meeker did her annual presentation on Internet trends in June. I am not certain what motivates her to share...
TalkingHeadz with Vasili Triant , VP #CCTR Cisco
Vasili (shown here without his new beard) leads Cisco’s contact center initiatives for premises, hosted, and cloud.
Flexible Work Has its Bright Side… and its Dark Side
Top takeaways from a Fuze-hosted summit on the future of work
Libra, Where Commerce meets Communications
It was inevitable that some organization would do this, and Facebook just might be able to pull it off. As...
Video Innovations Keep Coming
Video providers, having conquered the mechanics, are now focusing on engagement.
TalkingHeadz Podcast with Praful Shah of RingCentral
Praful has had a huge impact on enterprise communications. With both WebEx and RingCentral, he arrived early and contributed to...
Recommended Reading May19
Of course I tweet a bunch of great links, but only a few articles make my greatest hits list for...
Genesys Xperience’19 #Xpr19
This week I attended the Genesys user conference: Xperience’19. Very interesting event, and here’s my on-site video recap: Announcements made...
Cisco Takes Aim at Collaboration Friction
Never before has the collaboration portfolio been so aligned – across the business and into the contact center
Hybrid Spaces
Last week, Talkdesk announced something called Hybrid Spaces. The associated launch video is fully buzz-word compliant: “digital transformation,” getting past...
TalkingHeadz Podcast with Ilya Bukshteyn
One of the most interesting aspects of Microsoft’s journey is how the software company became savvy at hardware. Short answer...
TalkingHeadz with Bryan Martin of 8×8
Sorry for the delay in posting a TalkingHeadz interview. We strive for two a month, but that’s sometimes harder than...