Making Sense of Mitel & Avaya Merger Speculation
There’s a lot to like about Avaya. The company has a portfolio that spans UC, contact center, conferencing, and messaging....
Best Options for Avaya
In last week’s Q3 earnings call, Avaya management disclosed in was in advanced discussions regarding several strategic review options, and...
Teams and its 13M Milestone
Well, I can’t make fun of Microsoft any more for not publishing daily active users (DAU). Microsoft has largely danced...
TalkingHeadz Podcast with Amy Barzdukas of Poly
Such a delight talking to Amy. Poly is the newest, most exciting company in enterprise communications. I have to admit...
Quick Thoughts from Twilio #SignalConf
It’s been a few years since I attended a Twilio event. The conference has become bigger and flashier, but retains...
I Would Like to Buy 2 Vowels: AI
Today, two communications companies bought to two NLP voice technology companies. Cisco announced intent to acquire privately-held Voicea. Voicea provides...
Reactions to S-Mobile
Leading Advocates and Experts Criticize DoJ Approval of T-Mobile/Sprint Merger Washington, DC – Below, find excerpts and links to...
TalkingHeadz Podcast with Rowan Trollope of Five9
Cloud contact center is potentially the most disruptive sector of enterprise communications. It’s centered in a perfect disruptive storm of...
Internet Trends 2019
Mary Meeker did her annual presentation on Internet trends in June. I am not certain what motivates her to share...
TalkingHeadz with Vasili Triant , VP #CCTR Cisco
Vasili (shown here without his new beard) leads Cisco’s contact center initiatives for premises, hosted, and cloud.
Libra, Where Commerce meets Communications
It was inevitable that some organization would do this, and Facebook just might be able to pull it off. As...
TalkingHeadz Podcast with Praful Shah of RingCentral
Praful has had a huge impact on enterprise communications. With both WebEx and RingCentral, he arrived early and contributed to...
Recommended Reading May19
Of course I tweet a bunch of great links, but only a few articles make my greatest hits list for...
Genesys Xperience’19 #Xpr19
This week I attended the Genesys user conference: Xperience’19. Very interesting event, and here’s my on-site video recap: Announcements made...
Hybrid Spaces
Last week, Talkdesk announced something called Hybrid Spaces. The associated launch video is fully buzz-word compliant: “digital transformation,” getting past...
TalkingHeadz Podcast with Ilya Bukshteyn
One of the most interesting aspects of Microsoft’s journey is how the software company became savvy at hardware. Short answer...
TalkingHeadz with Bryan Martin of 8×8
Sorry for the delay in posting a TalkingHeadz interview. We strive for two a month, but that’s sometimes harder than...
Tyme for Change at Genesys
Earlier this month, Genesys announced that Tony Bates is now the CEO, but Paul Segre remains Chairman, and President Tom...
Life on a Chromebook
I use a desktop at the office, but on the road I have always used a Windows laptop. I avoided...
Reflections on Avaya
I recently attended two Avaya International events and wanted to share some thoughts. First the positives: It’s so easy to...
Google’s CallJoy May Be Misleading
This SMB service is an exceptional value for what it does, but it comes with several gotchas.
Mitel and Avaya
The Wall St. Journal is reporting that Mitel has made an offer to acquire Avaya. Maybe. It’s 4AM in Singapore,...
What We Can Learn from the Zoom IPO
Competition will intensify, but as the company has shown all along, it’s not to be underestimated.
Google Voice Wants to Hangout
Google intends to use its leadership in AI as a primary means of differentiation in the enterprise communications space.