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A Few Thoughts on Microsoft and Nuance

The big story today is Microsoft acquiring Nuance for $16B in cash! The specifics are surprising, but the story hasn’t changed. This is a logical or reasonable acquisition. The bottom line question is if the asset called Nuance will be…

Reselling UCaaS: Why This Model Is Gaining in Popularity

A look at how 8×8, Mitel, and 2600Hz approach the resale model for their cloud-delivered services

Chips are Down

While the toilet paper shortages last spring were stressful enough, the global chip shortage is a bigger shitstorm. The shortage is impacting graphics cards, CPUs, game consoles, cars and trucks, smartphones, and much more. First, a brief explanation on the…

TalkingHeadz Podcast with OJ and Simen of Neat

Follow TalkingHeadz on your favorite podcast app. Transcript Evan Kirstel 0:12 So Dave, we have a couple of great guests coming up in the video conferencing space. But before that all the excitement seems to be around social audio. And…

March 2021 Insider Report

The Most Important Enterprise Communications News from March 2021 Let’s Talk About March 2021: They never make a stink about this on Game of Thrones, but winter is going. The days are getting longer. The big news this month was…

Pay Attention to Pricing Models: The Other Disruption in Communications

Usage-based models are coming, and there may be a cost or expense to ignoring it.

TalkingHeadz with Karl Hantho, Americas President for Pexip

I wonder how this pandemic will be remembered, though I suspect it will forever be associated with video. Sometime in the past year just about every company, medical provider, and education institution embraced video like never before. Not to mention…

A Few Thoughts on Experiences That Matter

Here’s a few TalkingPointz from Avaya’s Experiences That Matter event today. Spaces is the current epicenter of innovation at Avaya. Spaces is both a CPaaS and Workstream Collaboration solution (meetings and messaging). It was originally introduced as Zang. There’s been…

Microsoft Teams on Fire at Spring Ignite 2021

TallkingPointz Research Note: Microsoft Teams on Fire at Spring Ignite 2021 1. Microsoft Ignite 2021 Ignite has been Microsoft’s annual conference aimed at developers and IT professionals. The last Ignite, also virtual, took place last September. This year, Microsoft opted…

5 Reasons Why Chromebooks Make Sense for Agents

As we move the contact center from premises-based solutions to cloud-delivered CCaaS, we should also examine the agent’s device.

Digital Transformation in Groceries

The two big national grocers in Boulder are King Soopers (Kroger) and Safeway. Over the past 30 years, across multiple addresses, I’ve generally preferred King Soopers. That is, until recently. During the pandemic, I’ve discovered online grocery shopping, and for…

TalkingHeadz with Chris MacFarland, CEO Masergy

In this podcast we ask Chris some tough questions such as why do I need advanced networking when Starbucks has free Wi-Fi and who has better BBQ: Texas or Illinois? You can follow TalkingHeadz on your favorite podcast app. Interviews…

The Newest UCaaS Provider: No Wires Attached

T-Mobile partners with Dialpad to become the latest enterprise UCaaS provider.

Digital Transformation: T-Shirts

I recently wrote about digital transformation on NoJitter, and wanted to post some clarifying examples. See prior post: Digital Transformation and Toasters. The point I want to emphasize (again) is that every industry is based-on software, and said software can…

Insider Report February 2021

The Most Important Enterprise Communications News from February 2021 On the pandemic front, February was one of the better months. New cases and hospitalizations are way down, more than immunizations can account for. Health professionals cite improved behavior (distancing, washing…

The Next Big Thing in UCaaS: You!

As managers and supervisor struggle to monitor remote employee productivity and efficiency, UCaaS vendors are responding with built-in and standalone monitoring and productivity products.

TalkingHeadz with Scott Wharton, Logitech

I believe Scott is the first guest to return to TalkingHeadz. Our first interview with Scott took place after Infocomm 2018. Once again, in this interview we were able to discuss with Scott recent product announcements from Logitech: The Rally…

4 Reasons Why Clubhouse Will Lose its Luster

I have participated in several Clubhouse sessions, and (with @EvanKirstel) hosted four. My current conclusion is: It’s a brilliant, but dumb service. Let’s start with why it’s brilliant. Clubhouse filled a gaping void for connection. I agree with many others…

Contemplating CCaaS? Consider These Issues.

CCaaS evaluations are easier when you start with some philosophical boundaries.

Uber Clubhouse

I’ve now hosted three conversations on Clubhouse. Each one gets better. It’s a fascinating social and retro experience. If you are not familiar with Clubhouse, it’s a new social app with an old take on chat rooms. It’s in beta,…