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Top Secret

It turns out that some people actually have secrets. I don’t. I regularly share every thought via videos, tweets, and posts. Or do? We all have secrets. Some are more interesting than others. If our emails and chats became public,…

TalkingHeadz with Evan MacMillan, CEO of Gridspace

Gridspace is an amazing company. That’s not even a new conclusion, because I felt the same way in 2018, and I can prove it. In 2018 we (myself, Joseph Williams, and Dan Miller) selected Gridspace (and Evan) for inclusion in…

TalkingHeadz with Five9 CEO Rowan Trollope

I do enjoy Rowan. We met back in 2018 when he arrived at Cisco, and over the years I’ve had several opportunities to interview him. Despite is successes, he’s largely remained the same guy: accessible, sincere, and articulate. He’s a…

Virtual Events Suck

I typically attend about 15 industry analyst events a year. Probably even more over the past 12 months, but who knows? It’s all a blur.  Many of my peers consider industry analyst events to be a perk. I felt that…

TalkingPointz Insider Report – May 2021

The Most Important Enterprise Communications News from May 2021 Teams Is the New Windows: Most people consider Microsoft Teams to be a communications and collaboration application. It is. Teams effectively replaced Skype for Business, which was also a communications and…

Is It Time to Do Away With the Agent Title?

To improve customer service, we need to acknowledge that everyone (not just the contact center) is responsible for customer care.

TalkingHeadz with Karen Mangia of Salesforce

From the inside flap of Working From Home We knew virtual workplaces were coming, but we didn’t think they would come so soon. Yet, here we are, sitting in our home offices, trying to make sense of our now-remote careers. Do…

Online Meetings Are Virtually Here to Stay

Expect rapid innovations to continue, providing a better experience inside and outside the meeting room.

TalkingHeadz with John Saw of T-Mobile

Transcript Evan Kirstel 2:24 And we’re here at talking heads. In today’s episode, we have john saw executive vice president advanced and emerging technologies at T Mobile events an emerging absolutely so we have high expectations, john and nice to…

TalkingPointz Insider Report April 2021

The Most Important Enterprise Communications News from April 2021 The Pandemic Is Over! Well, that’s how I feel. I received my second shot, and things are looking up. My PC is running better, briefings are more interesting, my 5G and Wi-Fi…

TalkingPointz Research: Room Panels

Room Panels By Dave Michels, April 28, 2021 The next big revolution in meeting rooms will take place outside the meeting room.  1. Overview In response to increased demand and low costs, 2019 was a strong year for meeting room…

TalkingHeadz Podcast with Bill Wignall, CEO of Sangoma

Earlier this month, Sangoma closed on its acquisition of Star2Star Communications. Sangoma (Ontario, Canada) acquired the Florida UCaaS provider for $437M.  The merger marks Sangoma’s largest acquisition, which was likely its 8-10th company it bought (no one seems to know…

Which Way to CCaaS?

With the contact center rapidly emerging as an innovation center, it’s important to understand the different ways to go about purchasing CCaaS.

A Few Thoughts on Microsoft and Nuance

The big story today is Microsoft acquiring Nuance for $16B in cash! The specifics are surprising, but the story hasn’t changed. This is a logical or reasonable acquisition. The bottom line question is if the asset called Nuance will be…

Reselling UCaaS: Why This Model Is Gaining in Popularity

A look at how 8×8, Mitel, and 2600Hz approach the resale model for their cloud-delivered services

Chips are Down

While the toilet paper shortages last spring were stressful enough, the global chip shortage is a bigger shitstorm. The shortage is impacting graphics cards, CPUs, game consoles, cars and trucks, smartphones, and much more. First, a brief explanation on the…

TalkingHeadz Podcast with OJ and Simen of Neat

Follow TalkingHeadz on your favorite podcast app. Transcript Evan Kirstel 0:12 So Dave, we have a couple of great guests coming up in the video conferencing space. But before that all the excitement seems to be around social audio. And…

March 2021 Insider Report

The Most Important Enterprise Communications News from March 2021 Let’s Talk About March 2021: They never make a stink about this on Game of Thrones, but winter is going. The days are getting longer. The big news this month was…

Pay Attention to Pricing Models: The Other Disruption in Communications

Usage-based models are coming, and there may be a cost or expense to ignoring it.

TalkingHeadz with Karl Hantho, Americas President for Pexip

I wonder how this pandemic will be remembered, though I suspect it will forever be associated with video. Sometime in the past year just about every company, medical provider, and education institution embraced video like never before. Not to mention…