Menu

Insider Report September 2022

The Most Important Enterprise Communications News from September 2022 General Industry News I liked peak-pandemic better: Relatively speaking, the pandemic wasn’t so bad. I’m not suggesting it was fun, and I don’t mean to minimize the loss and pain many…

TalkingHeadz with Alan Masarek, CEO of Avaya

When Avaya exited bankruptcy (late 2017), I casually remarked to a friend that Avaya and Vonage should get together. In hindsight, it was a brilliant idea, but at time it was ludicrous. Avaya was free from Chapter 11, had restructured…

Salesforce, Slack Just Changed Team Messaging

Slack takes on Microsoft Office with its recently revealed Canvas feature.

Zoom Phone Local Survivability: Zoom Phone’s Hybrid Moment

The hybrid office conversation needs to extend to resilient architecture. Zoom’s first hybrid workload addresses this need.

Zoom Phone Local Survivability: Zoom Phone’s Hybrid Moment

The hybrid office conversation needs to extend to resilient architecture. Zoom’s first hybrid workload addresses this need.

Insider Report August 2022

The Most Important Enterprise Communications News from August 2022 It’s the Economy, Stupid Economists have it made. No one understands the economy, so they are never held accountable for wrong predictions. We know that comms stocks and forecasts are declining,…

Perspectives on Zoom Perspectives 22

I have to admit that I am getting burned out on remote analyst events. I know I should prefer them. Online events are less expensive and more efficient, but we just haven’t nailed them yet. While in-person events are slowly…

TalkingHeadz with Ram Menghani of NEC

NEC is a brand I’ve admired for a long time. I cherished my 17″ NEC MultiSync monitor in the 90s as well as so many other NEC products. I’ve followed its UC solutions closely over the decades. NEC, like Avaya,…

The Convergence and Evolution of Enterprise Calling

The disruptive aspects of enterprise calling convergence have significant impacts on UC/UCaaS providers and channels.

The GoTo CMO, Jamie Domenici on TalkingHeadz

GoTo relaunched this year, and the woman behind that curtain was Jamie Domenici. It’s the UCaaS solution that is clearly targeted at IT decision makers — and you can’t miss it. Prior to GoTo Jamie held various marketing leadership positions at Salesforce…

What Goes Well With UCaaS Meetings?

It’s time to wonder what adjacent services will improve a UCaaS platform’s value.

It’s Time to Make Bots Sound Less Bot-Like

It’s already common for bots to allow us to select their voice from a menu. Why not take it a bit further and allow us to select more human-like voices?

Insider Report July 2022

The Most Important Enterprise Communications News from July 2022 The story of the month, of course, was the heat. July was hot!  I read my first serious book on climate change, Eaarth, in 2010. Scientists have been screaming about global…

Avaya Braces for Big Changes to Avoid Chapter 11 Again

A new CEO and old problems set the stage for turbulent times ahead at Avaya.

Joe Manuele CEO of NoFilter Not Talking About Sports

Another alumni returns to Talkingheadz, and he’s only added 4 jobs to his LinkedIn Profile between appearances. Joe is one of the kindest execs in UCaaS, and it’s always great to found out what excites him besides hockey. We cover…

Ericsson Completes Vonage Acquisition

Ericsson intends to leverage Vonage to expand its mobile networking business into broader enterprise communications.

TalkingHeadz with CMO Janelle Raney

Yet another company featured in the Innovation Showcase at Enterprise Connect 22. Janelle shares with us her thoughts on startups and high growth companies. Something she learned about about by joining a small company called Zoom in 2015. “We transformed…

Insider Report June 2022

The Most Important Enterprise Communications News from June 2022 Wow, the world has changed a lot. Last month I wrote about several reversals in trends. This month is full speed ahead on a new rudder. Or old rudder? Seems Donald…

Would You Like an App with That?

Anyone responsible for customer call centers should look to their local fast food drive-thru lanes for inspiration.

Not Doug from Crexendo

Talkingheadz is an interview format podcast with the movers and shakers of enterprise communications, and we have good guests too.  It’s not co-hosting the most influential podcast in the industry. A quick peek behind the curtains you will see a…