Enterprise Connect Update: BCOM Helps Drive Successful UC Deployments
In this Industry Buzz Podcast, UCStrategies welcomes two guests to the conversation to discuss BCOM ((Business Communications Operations Management). Edouard de Fonclare, CEO of Kurmi Software and Derek Smith, Product Marketing Manager of VOSS Solutions, join UCStrategies Experts Phil Edholm, Dr. Joseph Williams, Steve Leaden, Michael Finneran, Blair Pleasant and Roberta J. Fox.
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TalkingHeadz Podcast
The TalkingHeadz podcasts are @DaveMichels and @EvanKirstel chatting with interesting guests. These are unsponsored and unscripted for your enjoyment. You can subscribe on most podcast apps including iTunes.
Fetching Agent Support from Balto
Artificial Intelligence is changing every aspect of the contact center: self service, augmented agent, QM, scheduling, and coaching – to name a few. Balto does agent coaching. It’s bots listen and provide agents real-time tips on how to improve their…
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