#EC18 Content and Research

By Dave Michels

Lots of EC18 content.

I sent out the EC18 Research Note to subscribers. It can also be purchased separately here.

Recorded a podcast on BCStrategies, I will add the link as soon as they post.

I will be participating on a Fonolo Hangout here to discuss contact center.

The biggest news out of EC18 was:

Workstream Collaboration no longer needs to be explained
Contact Center saw several announcements. The biggest were Avaya Mobile Experience, Twilio Flex, and Vonage Skills Based Routing.

Pardon the dust, a few changes going on with the TalkingPointz website.

About the Author

By Dave Michels

Dave is an independent analyst focused on enterprise communications. he provides public content on TalkingPointz and other industry websites, and also works with clients directly.