#EC18 Content and Research
I sent out the EC18 Research Note to subscribers. It can also be purchased separately here.
Recorded a podcast on BCStrategies, I will add the link as soon as they post.
I will be participating on a Fonolo Hangout here to discuss contact center.
The biggest news out of EC18 was:
- Workstream Collaboration no longer needs to be explained
- Contact Center saw several announcements. The biggest were Avaya Mobile Experience, Twilio Flex, and Vonage Skills Based Routing.
Pardon the dust, a few changes going on with the TalkingPointz website.