#EC18 Content and Research
I sent out the EC18 Research Note to subscribers. It can also be purchased separately here.
Recorded a podcast on BCStrategies, I will add the link as soon as they post.
I will be participating on a Fonolo Hangout here to discuss contact center.
The biggest news out of EC18 was:
- Workstream Collaboration no longer needs to be explained
- Contact Center saw several announcements. The biggest were Avaya Mobile Experience, Twilio Flex, and Vonage Skills Based Routing.
Pardon the dust, a few changes going on with the TalkingPointz website.
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TalkingHeadz Podcast
The TalkingHeadz podcasts are @DaveMichels and @EvanKirstel chatting with interesting guests. These are unsponsored and unscripted for your enjoyment. You can subscribe on most podcast apps including iTunes.
TalkingHeadz with Sippio COO Dawn-Marie Elder
Direct Routing and Operator Connect for Microsoft Teams allowed providers to benefit from the explosive growth of Teams. However, coming up with a differentiated offer isn’t easy. That’s one of the topics we cover with Dawn-Marie Elder, COO of SIPPIO….
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