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#EC18 Content and Research

by Dave Michels

Lots of EC18 content.

I sent out the EC18 Research Note to subscribers. It can also be purchased separately here.

Recorded a podcast on BCStrategies, I will add the link as soon as they post.

I will be participating on a Fonolo Hangout here to discuss contact center.

The biggest news out of EC18 was:

  • Workstream Collaboration no longer needs to be explained
  • Contact Center saw several announcements. The biggest were Avaya Mobile Experience, Twilio Flex, and Vonage Skills Based Routing.

Pardon the dust, a few changes going on with the TalkingPointz website.