Since August 2022, Avaya has experienced tremendous change but is likely past the worst of it. What’s emerging now is an implausibly different company
The company’s artificial intelligence-powered assistant is offering the same capabilities as Microsoft’s Copilot – but with greater simplicity and no extra cost
Cisco’s product portfolio is designed to accommodate a wide range of users, use cases, and venues – here we look at two of its latest offerings
If your company is providing something new to enhance the customer experience, apply to be part of the Innovation Showcase at Enterprise Connect 2024. Here’s how.
By not adopting RCS, the Cupertino company is holding back the convenience and security of anyone who uses messaging anywhere in the world.
Microsoft and Google are adding genAI tools to their office productivity suites. Whether these tools will improve productivity remains to be seen.
With this team-up, Mio has recognized enterprises’ need for interoperability among messaging platforms and positioned itself as a Rosetta stone of messaging.
In an era of increasing weather-related volatility, one way to draw workers back to the office – and improve operational efficiencies — might be to offer a company-built community.
A look where Generative AI is going beyond summarization.
RingCentral’s new RingCX solution is intended to expand its reach with a CCaaS aimed at addressing simpler use cases.
RingCentral leverage AI broadly across all aspects of business communications to make interactions smarter and drive productivity improvements
By providing a sales-centric home within Slack — and multiple access points to Salesforce’s Sales Cloud – the new native Slack experience addresses a frequent user complaint: too many processes in too many different apps.
Both Cognigy and Journey offer Avaya’s contact center customers the opportunity to reimagine their customer experiences, with the latest AI and smartphone technologies.
Vonage’s approach to fraud protection ties monitoring, alerting, and automated controls to SMS and voice traffic while expanding its two-factor and Number Insight products.
As cloud services mature, the differences between enterprise communications providers are less about features and speeds, and more about the robustness infrastructure. And that’s where security comes in. Here are some recent announcements suggesting a more secure future for enterprise…
NICE sees ElevateAI as an opportunity to build its pipeline: help smaller customers today for free, with the hopes of winning future business.
The new solutions expand the reach of Teams to a higher percentage of an enterprise’s workforce, including frontline workers in retail, delivery, transportation, and in-home services, across a higher percentage of the world.
There’s a lot of change occurring in Customer Service. AI is disrupting just about every workflow and process, but there are some things that shouldn’t change. NPS, or Net Promoter Score, is a highly effective, yet misunderstood metric that makes…
With ChatGPT, we can’t trust all of what it says, and that means we can’t really trust anything it says.
Hotdesking has become the champion growth technology for enabling hybrid work.