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More Webex News from Cisco Live

Cisco continues to make incremental improvements to its Webex portfolio; here are three to examine more closely.

Beeper: The Killer Tech of 2023?

U.S. and European efforts to promote competition may mean inferior apps.

RTO Mandates Need to be Built on Trust

The pressure to return to office more about our relationship with work than where we work.

The Very Notion of Collaboration Will Soon Change

Office productivity is ripe for a new way of working. The big benefit that many vendors are working toward is reduced app switching. These new apps (Notion, Coda, Quip, Zoom Docs, etc.) take a modular approach to work and collaboration…

The Most Significant Comms Acquisitions in 2023

In 2023 there were several significant mergers and acquisitions in the enterprise communications space. They may not have been for eye-popping sums, but they all represent strategic shifts.

Generative AI Not Likely to Increase Customer Satisfaction

In most cases, generative AI solutions to won’t raise the bar of CSAT. Instead, it will be justified to reduce expenses.

New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team

Since August 2022, Avaya has experienced tremendous change but is likely past the worst of it. What’s emerging now is an implausibly different company

Zoom Delivered What Copilot Inspired

The company’s artificial intelligence-powered assistant is offering the same capabilities as Microsoft’s Copilot – but with greater simplicity and no extra cost

Cisco Room Kit EQX and Campfire Blueprint Offer Flexible Meeting Configurations

Cisco’s product portfolio is designed to accommodate a wide range of users, use cases, and venues – here we look at two of its latest offerings

Apply to Be Part of the Innovation Showcase at Enterprise Connect 2024

If your company is providing something new to enhance the customer experience, apply to be part of the Innovation Showcase at Enterprise Connect 2024. Here’s how.

Apple Should be Forced to Support Rich Communications Services

By not adopting RCS, the Cupertino company is holding back the convenience and security of anyone who uses messaging anywhere in the world.

Generative AI Hasn’t Lived Up to Its Potential — Yet

Microsoft and Google are adding genAI tools to their office productivity suites. Whether these tools will improve productivity remains to be seen.

Google, Mio Team up for Chat Interoperability

With this team-up, Mio has recognized enterprises’ need for interoperability among messaging platforms and positioned itself as a Rosetta stone of messaging.

How to Return to the Office and Work from Home at the Same Time

In an era of increasing weather-related volatility, one way to draw workers back to the office – and improve operational efficiencies — might be to offer a company-built community.

Enlightening Generative AI

A look where Generative AI is going beyond summarization.

RingCentral Announces RingCX, its New CCaaS Offering

RingCentral’s new RingCX solution is intended to expand its reach with a CCaaS aimed at addressing simpler use cases.

RingCentral Expands RingSense Across its Portfolio

RingCentral leverage AI broadly across all aspects of business communications to make interactions smarter and drive productivity improvements

Slack Elevate Enhances Efficiencies, Adds Workflow Capabilities

By providing a sales-centric home within Slack — and multiple access points to Salesforce’s Sales Cloud – the new native Slack experience addresses a frequent user complaint: too many processes in too many different apps.

Avaya Partners Cognigy and Journey Expand Customer Service Capabilities

Both Cognigy and Journey offer Avaya’s contact center customers the opportunity to reimagine their customer experiences, with the latest AI and smartphone technologies.

Vonage Protection Suite Offers Counter-Fraud as a Service

Vonage’s approach to fraud protection ties monitoring, alerting, and automated controls to SMS and voice traffic while expanding its two-factor and Number Insight products.