Introducing Avaya IX Onespace
Avaya’s Onespace app is streamlining how employees interact, use, and manage enterprise applications – all from a single interface.
Humanizing Collaboration: AI’s Next Frontier?
While AI promises a world of sci-fi wonder, a new paradigm based on blending machine and human capabilities might be...
Cisco Retools Leadership Team, Embraces CC Changes
With a series of recent executive appointments, Cisco is gearing up for radical changes to the CCaaS industry.
6 Trends to Watch Out for in Online Meetings
As online meetings become ubiquitous, conferencing providers will need to focus on innovation, price point, and other factors to succeed...
Genesys: Try This App for Free
With single-click free trials for premium applications, Genesys is hoping to shake up the procurement model — lowering the barrier...
Making Sense of Mitel & Avaya Merger Speculation
Perhaps this purported deal is best thought of as a merger, not an acquisition.
Don’t Count Dish Out Yet
With the T-Mobile/Sprint merger on, Dish has an opportunity to become a major cellular provider.
Privacy Matters: Enterprises at an Inflection Point
Our digital breadcrumbs are all over enterprise communications and collaboration apps. What will become of all this data?
Reflections on the Zoom/Mac Security Debacle
The vulnerability is all patched up, but questions linger.
Flexible Work Has its Bright Side… and its Dark Side
Top takeaways from a Fuze-hosted summit on the future of work
Video Innovations Keep Coming
Video providers, having conquered the mechanics, are now focusing on engagement.
Cisco Takes Aim at Collaboration Friction
Never before has the collaboration portfolio been so aligned – across the business and into the contact center
The Future of UCaaS Can be ‘Seen’
After decades of delays, video has arrived, and is becoming the new voice.
Google’s CallJoy May Be Misleading
This SMB service is an exceptional value for what it does, but it comes with several gotchas.
What We Can Learn from the Zoom IPO
Competition will intensify, but as the company has shown all along, it’s not to be underestimated.
Google Voice Wants to Hangout
Google intends to use its leadership in AI as a primary means of differentiation in the enterprise communications space.
Mitel Uses Talkdesk to ‘Youthenize’ its Portfolio
A clever alliance that benefits both companies is indicative of how CCaaS is changing.
AI: An Invitation to Rethink What’s Possible
At Enterprise Connect 2019, AI was broadly about computers performing human-like behaviors and learning from tagged data and outcomes.
And Action! …able Analytics at EC19
The results are in, and we have an exciting Innovation Showcase on tap this year at Enterprise Connect.
Insights into the Video-First Enterprise
Expect plenty of video conferencing news at Enterprise Connect 2019.
Analyze This
Actionable analytics is the focus of this year’s Enterprise Connect Innovative Showcase; submit now!
My Takeaways from Time Spent with Avaya
The company carries on in transitioning its diverse portfolio from products to services.
What to Expect from Cisco Collaboration
It’s becoming clear now that they’ve been busy at Cisco, and we are in for an unveiling in terms of...
No More UC MQ
Market research firm Gartner changes up its reporting strategy for a maturing UC market.
Creating Automagical Communications
This is the year that we prioritize doing more with less (or the same) in communications and collaboration.
Cisco Vet Jonathan Rosenberg Goes All-In on SaaS
New Five9 CTO and head of AI talks about his career transition and the opportunities that lie ahead for him...