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Examining the Magic Quadrant for UCaaS

Zoom joins the Leader Quadrant, alongside 8×8, Cisco, Microsoft, and RingCentral.  

Virtual Events are Unreal and Here to Stay

But there’s hope they will improve.

3 Ways Contact Centers Will Be Different in the Future

Soon, they’ll be missing three big things: hold, operating hours, and the PSTN.

Put Microsoft Teams Displays on Hold

It’s a logical portfolio addition that contains some clever features, but the software seems too limited.

Five9 Removing Barriers to Useful AI

Five9 made several AI announcements this week geared at improving and expanding contact center AI implementations.

UC Has Become Meaningless: Here’s Why

The distinctions between unified and integrated communications have become blurry.

UC Has Become Meaningless: Here’s Why

The distinctions between unified and integrated communications have become blurry.

6 Reasons Why Zoom is Winning the Video Race

Catering to both consumer and enterprise customers and providing a simple to use video solution are just a couple of reasons why Zoom has pulled ahead.

DialPad Nabs Highfive

Dialpad doubles down on video as it tries to catch up to major UCaaS providers.

This Post Will Self Destruct in 5 Seconds

Privacy concerns don’t just happen in the consumer world and can be a major threat to enterprises.

Don’t Be Confused by Multifaceted Approaches to Multicloud

Multicloud means different things to different providers; enterprises are advised to evaluate claims carefully.

ALE, RingCentral Collaborate on UCaaS

Instead of going it alone, Alcatel-Lucent Enterprise (ALE) has decided to leverage RingCentral’s global reach in its UCaaS pursuit.

Video: So Much to See

New video innovations improve how we appear on camera, make eye contact more natural, address security concerns, and much more.

3 Apps to Enhance Customer, Partner Collaborations

ScreenMeet, ScheduleOnce, and DocuSign are a few apps that can help teams collaborate with customers and partners beyond the walls of their enterprise.

EC20 Innovation Showcase: Securing Communications

Shining a light on real-time policy enforcement, zero-trust identity management, AI-based compliance, and end-to-end encryption for UC and collaboration

5 Trends Poised to Change the Contact Center

The shift from product to service is opening up new opportunities to improve and deliver customer engagement.

It’s Time to Fix Email

Find out what developments happened this month that could curtail our use of this historical messaging system.

EC20 Innovation Showcase on Track… and Just in Time

Assuring the security and privacy of communications and collaboration data is more important now than ever

4 Post-Pandemic Trends on the Rise

Less demand for commercial real estate, a mortally wounded office space – these changes make it necessary to revisit prior conclusions and assumptions.

UC with No Strings Attached

A new hardware device enables a small business to leverage a fixed wireless connection for its data and UCaaS needs.