Cisco Vet Jonathan Rosenberg Goes All-In on SaaS
New Five9 CTO and head of AI talks about his career transition and the opportunities that lie ahead for him...
2018 Acquisitions: My Picks for the Top 10
When a company announces an acquisition, it can be hard to predict if it will be transformative or forgotten. For...
Microsoft Edge Gets a Competitive Upgrade
Earlier this month, Microsoft said it intends to adopt the Chromium open source project for the development of its Edge...
Premises-Based Communications: It Ain’t Over Till It’s Over
Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total...
Premises-Based Communications: It Ain't Over Till It's Over
Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total...
Seeking Innovation in Actionable Analytics for EC19
Each year at Enterprise Connect, the Innovation Showcase seeks to identify compelling new solutions within a particular category. At Enterprise...
Workplace Controversy
Workplace by Facebook provides a powerful enterprise collaboration service. The concept of an online, digital workplace is great, it’s the...
Logitech 'Rights' its USB Camera
The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost...
Logitech 'Rights' its USB Camera
The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost...
Please Hold for Next Available Bot
The bot debates are on, and it’s déjà vu all over again. I remember the earlier version of the bot...
Let's Chat about Workplace by Facebook
“Work from your home, commute, or desk” is a familiar claim now appearing on Facebook billboards… actually, billboards for Workplace...
Let's Chat about Workplace by Facebook
“Work from your home, commute, or desk” is a familiar claim now appearing on Facebook billboards… actually, billboards for Workplace...
Time Doesn't Fly on Airplanes
A lot of work today can be done from anywhere, any time, and from any device. This is result of...
Time Doesn't Fly on Airplanes
A lot of work today can be done from anywhere, any time, and from any device. This is result of...
Don't Call Slack a Team Chat App
Slack often gets credit for creating the category of solutions that some of us refer to as “workstream collaboration” or...
Don't Call Slack a Team Chat App
Slack often gets credit for creating the category of solutions that some of us refer to as “workstream collaboration” or...
Don’t Call Slack a Team Chat App
Slack showcases its value as a platform at Frontiers user conference.
Industry Veteran Joe Manuele to Head Highfive
With an eye on enterprise growth, this cloud video startup brings on new leadership.
An Office Is a Terrible Place to Work
The office is noisy, full of germs and sick people, uncomfortable, unsafe, and inconvenient.
Vonage Walks the Tok
Vonage acquires TokBox to move into programmable video — a smart move when cloud is converging and video is booming.
Google Clouds Enterprise Communications
Develops AI components for contact center engagements, and makes UCaaS move with basic hosted telephony option for G Suite
Not All Teams Are Built the Same
Cisco Webex Teams and Microsoft Teams may seem identical to the casual observer, but a closer look shows fundamental differences.
Tremendous Changes Continue at Avaya
CEO Jim Chirico says the new Avaya is ‘all about execution,’ and is assembling ‘wartime generals’ to get the job...
Amazon's Mayday Comes to an End
Amazon this month will end Mayday, the groundbreaking customer service app it introduced in 2013. Mayday revolutionized customer service, especially...
Amazon’s Mayday Comes to an End
Video-enabled customer service is as rare today as it was back in 2013.
Coming Soon: WebRTC Dream, Realized
The promise of WebRTC is about to arrive, and it has a new name: AV1.