In the first three months of 2020, Zoom saw a twenty-fold increase in usage as it just reported it hit 200 million daily users – but now the company must urgently rebuild goodwill and trust.
Company showcases an impressive unified offer that utilizes a single application on a single framework.
Product launches and updates came steadily and frequently throughout the past year.
Make customers feel heard and wanted or risk losing loyalty.
Google is great at ideas, but tends to leave the implementation to others — namely, Microsoft.
What to expect next week at Avaya Engage
The innovation Showcase at Enterprise Connect 2020 will feature needed solutions for improved enterprise security.
Despite a slowdown in merger and acquisition activity this year, companies like RingCentral, NICE, Ribbon, Five9, Vonage, and others made several key deals.
With uncertain economic times ahead, some cloud-based providers have already pivoted to focusing on profitability over market growth.
The 2020 Enterprise Connect Innovation Showcase will shine a light on interesting new approaches to security and privacy related to enterprise communications.
It’s a phone; it’s a video solution – wait no, it’s Cisco’s new Desk Pro!
With Yammer and Teams, Microsoft has two competent messaging apps. But is two too many?
Avaya’s Onespace app is streamlining how employees interact, use, and manage enterprise applications – all from a single interface.
While AI promises a world of sci-fi wonder, a new paradigm based on blending machine and human capabilities might be the key to the future of enterprise communication.
With a series of recent executive appointments, Cisco is gearing up for radical changes to the CCaaS industry.
As online meetings become ubiquitous, conferencing providers will need to focus on innovation, price point, and other factors to succeed in the future.
With single-click free trials for premium applications, Genesys is hoping to shake up the procurement model — lowering the barrier to test and buy software.
Perhaps this purported deal is best thought of as a merger, not an acquisition.