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What to Expect at NICE’s Interactions Live 2022 Event

The CCaaS provider’s upcoming conference will set the priorities for a lot of organizations — and competitors.

Lumen’s New Way to Service Old Customers

The Lumen Cloud Communications service aims to transform legacy voice services into modern, cloud-based ones.

With Poly Buy, HP Sees Growth Opportunity

Poly’s product lines are about to get boosted by HP’s access to markets and resources – and HP’s about to get access to the growing enterprise video market.

CCaaS Embraces Video Channels for Better Customer Interactions

Video is already normalized among the user base and has business benefits in customer service.

Dialpad Extends Contact Center Capabilities

The relaunched Dialpad AI Contact Center service will include two new products for customer engagement and self-service.

Google Chrome Enterprise Recommended Track Expands Contact Center Partners

CCaaS providers Dialpad and UJET are now verified to meet the technical and support standards for the Chrome browser and Chrome OS.

Showcasing Six for Better CX at EC22

It’s clear that customer experience will be a dominant theme at Enterprise Connect 2022.

Mavenir, Crexendo Partner on UCaaS + CCaaS Offerings

Both companies come out ahead as they tap into the larger industry trend of UCaaS and CCaaS converging.

Is CCaaS Enterprise Ready? Yes!

CCaaS providers are finally penetrating large enterprise accounts.

Zoom’s New Contact Center Offering: Your Calls Are Important to Us

Zoom is strongly associated with video, so it’s no surprise that it would build its CCaaS with native video capabilities.

Take this Job and Hybrid It

The transition from work from home to hybrid is about more than where you work.

We Can Expect CCaaS to Continue to Evolve in 2022

The rate of innovation is spectacular, the provider landscape is changing, and services are expanding.

The Top 10 Enterprise Communications Acquisitions in 2021

It was a big year for M&A – especially if the companies involved were well-positioned to expand on the demands of a geographically distributed, always-on workforce.

4 Communications Providers That Might Go Public in 2022

Dialpad, Genesys, and Talkdesk raised funds recently and might be heading to an IPO, and Intermedia already filed for an IPO, which will have implications for the larger communications industry.

EC 2022 Innovation Showcase: Taking CX to the Next Level

The 2022 edition of the Innovation Showcase will highlight six companies on the cutting-edge of customer service and engagement.

Ericsson to Acquire Vonage in CPaaS, 5G Play

Ericsson joins the enterprise communications space and looks to tap Vonage’s CPaaS to provide APIs to 5G providers.

Why Mitel Went All in on Premises-based PBX

The premises-based opportunity shouldn’t be discounted in the cloud era.

Vonage Buys Into Conversational Commerce

Vonage aims to stake out a claim in the growing area of conversational commerce with its acquisition of Jumper.ai.

Dialpad is on a Multi-Channel CCaaS Journey

Committing to its CCaaS ambitions, Dialpad acquires omnichannel digital engagement provider Koopid, making it the third such acquisition in the last two months.

Webex is New Again

Cisco is primed to discuss the hottest enterprise communications topics and trends, including hybrid work, at next week’s WebexOne event.