It’s time to wonder what adjacent services will improve a UCaaS platform’s value.
It’s already common for bots to allow us to select their voice from a menu. Why not take it a bit further and allow us to select more human-like voices?
A new CEO and old problems set the stage for turbulent times ahead at Avaya.
Ericsson intends to leverage Vonage to expand its mobile networking business into broader enterprise communications.
Anyone responsible for customer call centers should look to their local fast food drive-thru lanes for inspiration.
Bandwidth and Alianza plan a “sell-with” go-to-market strategy, as the communications service provider market is seeing new growth with private-label solutions.
Enterprise IT leaders might be missing out on great UCaaS offerings by simply going with Microsoft and not doing an analysis of competitive services.
The CCaaS provider’s upcoming conference will set the priorities for a lot of organizations — and competitors.
The Lumen Cloud Communications service aims to transform legacy voice services into modern, cloud-based ones.
Poly’s product lines are about to get boosted by HP’s access to markets and resources – and HP’s about to get access to the growing enterprise video market.
Video is already normalized among the user base and has business benefits in customer service.
The relaunched Dialpad AI Contact Center service will include two new products for customer engagement and self-service.
CCaaS providers Dialpad and UJET are now verified to meet the technical and support standards for the Chrome browser and Chrome OS.
It’s clear that customer experience will be a dominant theme at Enterprise Connect 2022.
Both companies come out ahead as they tap into the larger industry trend of UCaaS and CCaaS converging.
CCaaS providers are finally penetrating large enterprise accounts.
Zoom is strongly associated with video, so it’s no surprise that it would build its CCaaS with native video capabilities.
The transition from work from home to hybrid is about more than where you work.
The rate of innovation is spectacular, the provider landscape is changing, and services are expanding.
It was a big year for M&A – especially if the companies involved were well-positioned to expand on the demands of a geographically distributed, always-on workforce.