Unify Office by RingCentral Lands in the U.S.

RingCentral’s strategic partnerships share many similarities, but the one with Atos has two major differentiators.

Content Moderation at Work

Many of the rules affecting social media also pertain to enterprise communications. Censorship, net neutrality, and antitrust are hot topics of conversation.

The Top 10 UC Acquisitions of 2020

From Salesforce buying Slack to Verizon purchasing BlueJeans, 2020 has been another notable year for acquisitions.

Evolution of CPaaS: Voice is Next

Voice-enabled services will be predominantly cloud-delivered from providers of UCaaS, CPaaS, or both. Let’s look at the evidence.

Mitel CEO Sets Sights on the Mid-Market

Mary McDowell recaps 2020 in this Q&A.

The Need for Speed in UCaaS

Automated testing is a critical step toward rapid innovation.

Examining the Magic Quadrant for UCaaS

Zoom joins the Leader Quadrant, alongside 8×8, Cisco, Microsoft, and RingCentral.  

Virtual Events are Unreal and Here to Stay

But there’s hope they will improve.

3 Ways Contact Centers Will Be Different in the Future

Soon, they’ll be missing three big things: hold, operating hours, and the PSTN.

Put Microsoft Teams Displays on Hold

It’s a logical portfolio addition that contains some clever features, but the software seems too limited.

Five9 Removing Barriers to Useful AI

Five9 made several AI announcements this week geared at improving and expanding contact center AI implementations.

UC Has Become Meaningless: Here’s Why

The distinctions between unified and integrated communications have become blurry.

UC Has Become Meaningless: Here’s Why

The distinctions between unified and integrated communications have become blurry.

6 Reasons Why Zoom is Winning the Video Race

Catering to both consumer and enterprise customers and providing a simple to use video solution are just a couple of reasons why Zoom has pulled ahead.

DialPad Nabs Highfive

Dialpad doubles down on video as it tries to catch up to major UCaaS providers.

This Post Will Self Destruct in 5 Seconds

Privacy concerns don’t just happen in the consumer world and can be a major threat to enterprises.

Don’t Be Confused by Multifaceted Approaches to Multicloud

Multicloud means different things to different providers; enterprises are advised to evaluate claims carefully.

ALE, RingCentral Collaborate on UCaaS

Instead of going it alone, Alcatel-Lucent Enterprise (ALE) has decided to leverage RingCentral’s global reach in its UCaaS pursuit.

Video: So Much to See

New video innovations improve how we appear on camera, make eye contact more natural, address security concerns, and much more.

3 Apps to Enhance Customer, Partner Collaborations

ScreenMeet, ScheduleOnce, and DocuSign are a few apps that can help teams collaborate with customers and partners beyond the walls of their enterprise.