Contemplating CCaaS? Consider These Issues.
CCaaS evaluations are easier when you start with some philosophical boundaries.
‘Viva’ Teams
Microsoft launches employee experience platform, with Teams playing a central role in this new approach to employee engagement.
Digital Transformation is Calling…You Must Answer
The real opportunities lie in business model changes.
Digital Transformation is Calling…You Must Answer
The real opportunities lie in business model changes.
Unify Office by RingCentral Lands in the U.S.
RingCentral’s strategic partnerships share many similarities, but the one with Atos has two major differentiators.
Content Moderation at Work
Many of the rules affecting social media also pertain to enterprise communications. Censorship, net neutrality, and antitrust are hot topics of conversation.
The Top 10 UC Acquisitions of 2020
From Salesforce buying Slack to Verizon purchasing BlueJeans, 2020 has been another notable year for acquisitions.
Evolution of CPaaS: Voice is Next
Voice-enabled services will be predominantly cloud-delivered from providers of UCaaS, CPaaS, or both. Let’s look at the evidence.
Mitel CEO Sets Sights on the Mid-Market
Mary McDowell recaps 2020 in this Q&A.
The Need for Speed in UCaaS
Automated testing is a critical step toward rapid innovation.
Examining the Magic Quadrant for UCaaS
Zoom joins the Leader Quadrant, alongside 8×8, Cisco, Microsoft, and RingCentral.
Virtual Events are Unreal and Here to Stay
But there’s hope they will improve.
3 Ways Contact Centers Will Be Different in the Future
Soon, they’ll be missing three big things: hold, operating hours, and the PSTN.
Put Microsoft Teams Displays on Hold
It’s a logical portfolio addition that contains some clever features, but the software seems too limited.
Five9 Removing Barriers to Useful AI
Five9 made several AI announcements this week geared at improving and expanding contact center AI implementations.
UC Has Become Meaningless: Here’s Why
The distinctions between unified and integrated communications have become blurry.
UC Has Become Meaningless: Here’s Why
The distinctions between unified and integrated communications have become blurry.
6 Reasons Why Zoom is Winning the Video Race
Catering to both consumer and enterprise customers and providing a simple to use video solution are just a couple of reasons why Zoom has pulled ahead.
DialPad Nabs Highfive
Dialpad doubles down on video as it tries to catch up to major UCaaS providers.
This Post Will Self Destruct in 5 Seconds
Privacy concerns don’t just happen in the consumer world and can be a major threat to enterprises.