The CCaaS provider’s upcoming conference will set the priorities for a lot of organizations — and competitors.
The Lumen Cloud Communications service aims to transform legacy voice services into modern, cloud-based ones.
Poly’s product lines are about to get boosted by HP’s access to markets and resources – and HP’s about to get access to the growing enterprise video market.
Video is already normalized among the user base and has business benefits in customer service.
The relaunched Dialpad AI Contact Center service will include two new products for customer engagement and self-service.
CCaaS providers Dialpad and UJET are now verified to meet the technical and support standards for the Chrome browser and Chrome OS.
It’s clear that customer experience will be a dominant theme at Enterprise Connect 2022.
Both companies come out ahead as they tap into the larger industry trend of UCaaS and CCaaS converging.
CCaaS providers are finally penetrating large enterprise accounts.
Zoom is strongly associated with video, so it’s no surprise that it would build its CCaaS with native video capabilities.
The transition from work from home to hybrid is about more than where you work.
The rate of innovation is spectacular, the provider landscape is changing, and services are expanding.
It was a big year for M&A – especially if the companies involved were well-positioned to expand on the demands of a geographically distributed, always-on workforce.
Dialpad, Genesys, and Talkdesk raised funds recently and might be heading to an IPO, and Intermedia already filed for an IPO, which will have implications for the larger communications industry.
The 2022 edition of the Innovation Showcase will highlight six companies on the cutting-edge of customer service and engagement.
Ericsson joins the enterprise communications space and looks to tap Vonage’s CPaaS to provide APIs to 5G providers.
The premises-based opportunity shouldn’t be discounted in the cloud era.
Vonage aims to stake out a claim in the growing area of conversational commerce with its acquisition of Jumper.ai.
Committing to its CCaaS ambitions, Dialpad acquires omnichannel digital engagement provider Koopid, making it the third such acquisition in the last two months.
Cisco is primed to discuss the hottest enterprise communications topics and trends, including hybrid work, at next week’s WebexOne event.