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What Goes Well With UCaaS Meetings?

It’s time to wonder what adjacent services will improve a UCaaS platform’s value.

It’s Time to Make Bots Sound Less Bot-Like

It’s already common for bots to allow us to select their voice from a menu. Why not take it a bit further and allow us to select more human-like voices?

Avaya Braces for Big Changes to Avoid Chapter 11 Again

A new CEO and old problems set the stage for turbulent times ahead at Avaya.

Ericsson Completes Vonage Acquisition

Ericsson intends to leverage Vonage to expand its mobile networking business into broader enterprise communications.

Would You Like an App with That?

Anyone responsible for customer call centers should look to their local fast food drive-thru lanes for inspiration.

Bandwidth and Alianza Partnership Targets CSPs

Bandwidth and Alianza plan a “sell-with” go-to-market strategy, as the communications service provider market is seeing new growth with private-label solutions.

Exploring 3 Alternatives to an Enterprise M365 Subscription

Enterprise IT leaders might be missing out on great UCaaS offerings by simply going with Microsoft and not doing an analysis of competitive services.

What to Expect at NICE’s Interactions Live 2022 Event

The CCaaS provider’s upcoming conference will set the priorities for a lot of organizations — and competitors.

Lumen’s New Way to Service Old Customers

The Lumen Cloud Communications service aims to transform legacy voice services into modern, cloud-based ones.

With Poly Buy, HP Sees Growth Opportunity

Poly’s product lines are about to get boosted by HP’s access to markets and resources – and HP’s about to get access to the growing enterprise video market.

CCaaS Embraces Video Channels for Better Customer Interactions

Video is already normalized among the user base and has business benefits in customer service.

Dialpad Extends Contact Center Capabilities

The relaunched Dialpad AI Contact Center service will include two new products for customer engagement and self-service.

Google Chrome Enterprise Recommended Track Expands Contact Center Partners

CCaaS providers Dialpad and UJET are now verified to meet the technical and support standards for the Chrome browser and Chrome OS.

Showcasing Six for Better CX at EC22

It’s clear that customer experience will be a dominant theme at Enterprise Connect 2022.

Mavenir, Crexendo Partner on UCaaS + CCaaS Offerings

Both companies come out ahead as they tap into the larger industry trend of UCaaS and CCaaS converging.

Is CCaaS Enterprise Ready? Yes!

CCaaS providers are finally penetrating large enterprise accounts.

Zoom’s New Contact Center Offering: Your Calls Are Important to Us

Zoom is strongly associated with video, so it’s no surprise that it would build its CCaaS with native video capabilities.

Take this Job and Hybrid It

The transition from work from home to hybrid is about more than where you work.

We Can Expect CCaaS to Continue to Evolve in 2022

The rate of innovation is spectacular, the provider landscape is changing, and services are expanding.

The Top 10 Enterprise Communications Acquisitions in 2021

It was a big year for M&A – especially if the companies involved were well-positioned to expand on the demands of a geographically distributed, always-on workforce.