The shift from product to service is opening up new opportunities to improve and deliver customer engagement.
Find out what developments happened this month that could curtail our use of this historical messaging system.
Assuring the security and privacy of communications and collaboration data is more important now than ever
Less demand for commercial real estate, a mortally wounded office space – these changes make it necessary to revisit prior conclusions and assumptions.
A new hardware device enables a small business to leverage a fixed wireless connection for its data and UCaaS needs.
As enterprises try to solve the collaboration puzzle, providers like Sneek.io, Front, and Prodoscore are doing their part to facilitate WFH during COVID-19.
With a new slate of announcements, Google continues to give its conferencing app some much-needed attention… as interest in meetings explodes during COVID-19 crisis.
In this new reality, at-home agent technology is well-prepared.
In the first three months of 2020, Zoom saw a twenty-fold increase in usage as it just reported it hit 200 million daily users – but now the company must urgently rebuild goodwill and trust.
Company showcases an impressive unified offer that utilizes a single application on a single framework.
Product launches and updates came steadily and frequently throughout the past year.
Make customers feel heard and wanted or risk losing loyalty.
Google is great at ideas, but tends to leave the implementation to others — namely, Microsoft.
What to expect next week at Avaya Engage
The innovation Showcase at Enterprise Connect 2020 will feature needed solutions for improved enterprise security.
Despite a slowdown in merger and acquisition activity this year, companies like RingCentral, NICE, Ribbon, Five9, Vonage, and others made several key deals.
With uncertain economic times ahead, some cloud-based providers have already pivoted to focusing on profitability over market growth.
The 2020 Enterprise Connect Innovation Showcase will shine a light on interesting new approaches to security and privacy related to enterprise communications.
It’s a phone; it’s a video solution – wait no, it’s Cisco’s new Desk Pro!
With Yammer and Teams, Microsoft has two competent messaging apps. But is two too many?