With this team-up, Mio has recognized enterprises’ need for interoperability among messaging platforms and positioned itself as a Rosetta stone of messaging.
In an era of increasing weather-related volatility, one way to draw workers back to the office – and improve operational efficiencies — might be to offer a company-built community.
A look where Generative AI is going beyond summarization.
RingCentral’s new RingCX solution is intended to expand its reach with a CCaaS aimed at addressing simpler use cases.
RingCentral leverage AI broadly across all aspects of business communications to make interactions smarter and drive productivity improvements
By providing a sales-centric home within Slack — and multiple access points to Salesforce’s Sales Cloud – the new native Slack experience addresses a frequent user complaint: too many processes in too many different apps.
Both Cognigy and Journey offer Avaya’s contact center customers the opportunity to reimagine their customer experiences, with the latest AI and smartphone technologies.
Vonage’s approach to fraud protection ties monitoring, alerting, and automated controls to SMS and voice traffic while expanding its two-factor and Number Insight products.
As cloud services mature, the differences between enterprise communications providers are less about features and speeds, and more about the robustness infrastructure. And that’s where security comes in. Here are some recent announcements suggesting a more secure future for enterprise…
NICE sees ElevateAI as an opportunity to build its pipeline: help smaller customers today for free, with the hopes of winning future business.
The new solutions expand the reach of Teams to a higher percentage of an enterprise’s workforce, including frontline workers in retail, delivery, transportation, and in-home services, across a higher percentage of the world.
There’s a lot of change occurring in Customer Service. AI is disrupting just about every workflow and process, but there are some things that shouldn’t change. NPS, or Net Promoter Score, is a highly effective, yet misunderstood metric that makes…
With ChatGPT, we can’t trust all of what it says, and that means we can’t really trust anything it says.
Hotdesking has become the champion growth technology for enabling hybrid work.
There’s many times where digital makes more sense. What I don’t understand is why so many companies are making it an unnecessarily painful experience.
With its new capital structure, the company can pursue new market opportunities while enhancing its customer service and support capabilities.
Logitech and Steelcase are using an old trick to ‘spice’ up meetings. If you’ve ever been to the Haunted Mansion, you’re already familiar with it.
New CX Suite combines omni-channel contact center, unified communications and IoT capabilities.
The WFM offering will help streamline and leverage available operational data
Presenting the Innovation Showcase Companies to be highlighted at Enterprise Connect 2023.