Avaya’s Onespace app is streamlining how employees interact, use, and manage enterprise applications – all from a single interface.
While AI promises a world of sci-fi wonder, a new paradigm based on blending machine and human capabilities might be...
With a series of recent executive appointments, Cisco is gearing up for radical changes to the CCaaS industry.
As online meetings become ubiquitous, conferencing providers will need to focus on innovation, price point, and other factors to succeed...
With single-click free trials for premium applications, Genesys is hoping to shake up the procurement model — lowering the barrier...
Perhaps this purported deal is best thought of as a merger, not an acquisition.
With the T-Mobile/Sprint merger on, Dish has an opportunity to become a major cellular provider.
Our digital breadcrumbs are all over enterprise communications and collaboration apps. What will become of all this data?
The vulnerability is all patched up, but questions linger.
Top takeaways from a Fuze-hosted summit on the future of work
Video providers, having conquered the mechanics, are now focusing on engagement.
Never before has the collaboration portfolio been so aligned – across the business and into the contact center
After decades of delays, video has arrived, and is becoming the new voice.
Here’s my list of potential suitors.
This SMB service is an exceptional value for what it does, but it comes with several gotchas.
Competition will intensify, but as the company has shown all along, it’s not to be underestimated.
Google intends to use its leadership in AI as a primary means of differentiation in the enterprise communications space.
A clever alliance that benefits both companies is indicative of how CCaaS is changing.
At Enterprise Connect 2019, AI was broadly about computers performing human-like behaviors and learning from tagged data and outcomes.
The results are in, and we have an exciting Innovation Showcase on tap this year at Enterprise Connect.
Expect plenty of video conferencing news at Enterprise Connect 2019.
Actionable analytics is the focus of this year’s Enterprise Connect Innovative Showcase; submit now!
The company carries on in transitioning its diverse portfolio from products to services.
It’s becoming clear now that they’ve been busy at Cisco, and we are in for an unveiling in terms of...
Market research firm Gartner changes up its reporting strategy for a maturing UC market.
This is the year that we prioritize doing more with less (or the same) in communications and collaboration.
New Five9 CTO and head of AI talks about his career transition and the opportunities that lie ahead for him...