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Generative AI: Not the Droids You Are Looking For

Generative AI is a new tool and it’s still early. So far, it hasn’t done much, and we need to adjust our expectations that it might indeed be a while until it does.

Recalling the Dead Past

Copilot+ PCs with the Recall feature are available now: Happy goldfish bowl to everyone.

Meet the Poly Studio G62 system – Modular, Green, Easy to Set Up

Days before InfoComm, HP|Poly unveiled its newest video conferencing solutions.

To Communicate What Enterprise Communications Is, Start With the Name

IT and enterprise communications needs to do better with names. Here’s a shortlist of suggestions to make our brands more durable and more comprehensible to their intended customers.

The Future of Work – No, Really

The facts around the state of the modern workplace – and the people who comprise it — are clear. So are the best practices forward-thinking managers should adopt.

Nokia and Infobip Align to Empower Developers

There’s something happening here. What it is ain’t exactly clear.

NEC Exits Premises-based UC

Though it exits UC, NEC’s UCaaS strategic alliance with Intermedia, which created UNIVERGE BLUE, continues.

Questioning the Future of Generative of AI

For Generative AI to really improve, it will need to start thinking in a new way — if only it could think.

Avaya and Zoom Strike GTM UC Alliance

Solving unified communications, A-Z

Reinventing Service Provider Voice

Service providers can still be disruptors in voice, but doing so likely means taking their own advice and moving to the cloud.

Celebrating Innovative #CX #EC24

As the industry shifts from a tech focus to an outcome-based focus, it’s a pivotal time in how enterprises approach customer service. This year’s Innovation Showcase participants reflect that shift.

How the Digital Markets Act Could Impact Enterprise Communications

As the European Union continues to impose new requirements on big tech, an emerging question is if users or the European Union’s Digital Markets Act (DMA) will drive the enterprise messaging providers to embrace messaging interoperability.

More Webex News from Cisco Live

Cisco continues to make incremental improvements to its Webex portfolio; here are three to examine more closely.

Beeper: The Killer Tech of 2023?

U.S. and European efforts to promote competition may mean inferior apps.

RTO Mandates Need to be Built on Trust

The pressure to return to office more about our relationship with work than where we work.

The Very Notion of Collaboration Will Soon Change

Office productivity is ripe for a new way of working. The big benefit that many vendors are working toward is reduced app switching. These new apps (Notion, Coda, Quip, Zoom Docs, etc.) take a modular approach to work and collaboration…

The Most Significant Comms Acquisitions in 2023

In 2023 there were several significant mergers and acquisitions in the enterprise communications space. They may not have been for eye-popping sums, but they all represent strategic shifts.

Generative AI Not Likely to Increase Customer Satisfaction

In most cases, generative AI solutions to won’t raise the bar of CSAT. Instead, it will be justified to reduce expenses.

New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team

Since August 2022, Avaya has experienced tremendous change but is likely past the worst of it. What’s emerging now is an implausibly different company

Zoom Delivered What Copilot Inspired

The company’s artificial intelligence-powered assistant is offering the same capabilities as Microsoft’s Copilot – but with greater simplicity and no extra cost