Google’s CallJoy May Be Misleading
This SMB service is an exceptional value for what it does, but it comes with several gotchas.
What We Can Learn from the Zoom IPO
Competition will intensify, but as the company has shown all along, it’s not to be underestimated.
Google Voice Wants to Hangout
Google intends to use its leadership in AI as a primary means of differentiation in the enterprise communications space.
Mitel Uses Talkdesk to ‘Youthenize’ its Portfolio
A clever alliance that benefits both companies is indicative of how CCaaS is changing.
AI: An Invitation to Rethink What’s Possible
At Enterprise Connect 2019, AI was broadly about computers performing human-like behaviors and learning from tagged data and outcomes.
And Action! …able Analytics at EC19
The results are in, and we have an exciting Innovation Showcase on tap this year at Enterprise Connect.
Insights into the Video-First Enterprise
Expect plenty of video conferencing news at Enterprise Connect 2019.
Analyze This
Actionable analytics is the focus of this year’s Enterprise Connect Innovative Showcase; submit now!
My Takeaways from Time Spent with Avaya
The company carries on in transitioning its diverse portfolio from products to services.
What to Expect from Cisco Collaboration
It’s becoming clear now that they’ve been busy at Cisco, and we are in for an unveiling in terms of...
No More UC MQ
Market research firm Gartner changes up its reporting strategy for a maturing UC market.
Creating Automagical Communications
This is the year that we prioritize doing more with less (or the same) in communications and collaboration.
Cisco Vet Jonathan Rosenberg Goes All-In on SaaS
New Five9 CTO and head of AI talks about his career transition and the opportunities that lie ahead for him...
2018 Acquisitions: My Picks for the Top 10
When a company announces an acquisition, it can be hard to predict if it will be transformative or forgotten. For...
Microsoft Edge Gets a Competitive Upgrade
Earlier this month, Microsoft said it intends to adopt the Chromium open source project for the development of its Edge...
Premises-Based Communications: It Ain't Over Till It's Over
Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total...
Premises-Based Communications: It Ain’t Over Till It’s Over
Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total...
Seeking Innovation in Actionable Analytics for EC19
Each year at Enterprise Connect, the Innovation Showcase seeks to identify compelling new solutions within a particular category. At Enterprise...
Workplace Controversy
Workplace by Facebook provides a powerful enterprise collaboration service. The concept of an online, digital workplace is great, it’s the...
Logitech 'Rights' its USB Camera
The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost...
Logitech 'Rights' its USB Camera
The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost...
Please Hold for Next Available Bot
The bot debates are on, and it’s déjà vu all over again. I remember the earlier version of the bot...
Let's Chat about Workplace by Facebook
“Work from your home, commute, or desk” is a familiar claim now appearing on Facebook billboards… actually, billboards for Workplace...
Let's Chat about Workplace by Facebook
“Work from your home, commute, or desk” is a familiar claim now appearing on Facebook billboards… actually, billboards for Workplace...
Time Doesn't Fly on Airplanes
A lot of work today can be done from anywhere, any time, and from any device. This is result of...
Time Doesn't Fly on Airplanes
A lot of work today can be done from anywhere, any time, and from any device. This is result of...