Don’t Call Slack a Team Chat App
Slack showcases its value as a platform at Frontiers user conference.
Industry Veteran Joe Manuele to Head Highfive
With an eye on enterprise growth, this cloud video startup brings on new leadership.
An Office Is a Terrible Place to Work
The office is noisy, full of germs and sick people, uncomfortable, unsafe, and inconvenient.
Vonage Walks the Tok
Vonage acquires TokBox to move into programmable video — a smart move when cloud is converging and video is booming.
Google Clouds Enterprise Communications
Develops AI components for contact center engagements, and makes UCaaS move with basic hosted telephony option for G Suite
Not All Teams Are Built the Same
Cisco Webex Teams and Microsoft Teams may seem identical to the casual observer, but a closer look shows fundamental differences.
Tremendous Changes Continue at Avaya
CEO Jim Chirico says the new Avaya is ‘all about execution,’ and is assembling ‘wartime generals’ to get the job...
Amazon’s Mayday Comes to an End
Video-enabled customer service is as rare today as it was back in 2013.
Coming Soon: WebRTC Dream, Realized
The promise of WebRTC is about to arrive, and it has a new name: AV1.
Do Agents Need to Be Scheduled?
Scheduling agents and shifts is a core function of contact center operations, but is it necessary?
Future of Meetings Is Upon Us
Auto-framing, facial recognition, background manipulation… these and other features are all about improving the meeting experience.
Team Building, the Microsoft Way
At its Build developer conference, Microsoft announced features that position Teams as a richer development platform.
StarLeaf Gets Jump on Microsoft Teams Video Support
Self-certifies interoperability between its homegrown meeting room systems and Microsoft’s team collaboration app.
The ‘Dao Moment’ of Privacy
Today’s backlash against Facebook isn’t just a scandal du jour but rather will evolve into a broader discussion about privacy.
3 Threats to UC Industry Momentum
A strong market push by Google, an economic downturn, and the rise of mobile UCaaS — if they materialize —...
Innovation Showcase: 6 Picks for Speech Tech
Innovation Showcase: 6 Picks for Speech Tech Learn how speech technologies are fueling the next generation of communications and collaboration...
Vonage Returns to SaaS Roots with New Business Cloud
Vonage Returns to SaaS Roots with New Business Cloud Vonage Business Cloud is a scalable, next-generation platform delivering a broad...
Can I Opt Out of Omnichannel?
Can I Opt Out of Omnichannel? Contextual routing has its merits, but I’d rather contact center agents get my call...
Avaya CEO: Running to Win
Avaya CEO: Running to Win Jim Chirico has laid out his course for 2018 and beyond, as he discusses in...
Voice, Reborn
Voice, Reborn Speech technologies are finding a place in communications and collaboration, as we’ll highlight in this year’s Enterprise Connect...
Google to Get Into UCaaS? (Finally!)
Google to Get Into UCaaS? (Finally!) Long-dormant rumors of Google’s plans for a cloud PBX service have resurfaced this week....
Visualizing the End of Passwords
Visualizing the End of Passwords Biometrics and other advanced technologies will radically change our approach to security for enterprise communications…...
What You May Have Missed in UC This Year
What You May Have Missed in UC This Year An insider’s take on how events unfolded… An insider’s take on...
What’s All This Talk About Huddle Rooms?
What’s All This Talk About Huddle Rooms? Huddle rooms provide the forum where conversations transition into collaboration. Huddle rooms provide...
A Word Please: Speech Tech Focus of 2018 Innovation Showcase
A Word Please: Speech Tech Focus of 2018 Innovation Showcase At Enterprise Connect 2018, we’ll spotlight speech technology companies advancing...