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Nokia and Infobip Align to Empower Developers

There’s something happening here. What it is ain’t exactly clear.

NEC Exits Premises-based UC

Though it exits UC, NEC’s UCaaS strategic alliance with Intermedia, which created UNIVERGE BLUE, continues.

Questioning the Future of Generative of AI

For Generative AI to really improve, it will need to start thinking in a new way — if only it could think.

Avaya and Zoom Strike GTM UC Alliance

Solving unified communications, A-Z

Reinventing Service Provider Voice

Service providers can still be disruptors in voice, but doing so likely means taking their own advice and moving to the cloud.

Celebrating Innovative #CX #EC24

As the industry shifts from a tech focus to an outcome-based focus, it’s a pivotal time in how enterprises approach customer service. This year’s Innovation Showcase participants reflect that shift.

How the Digital Markets Act Could Impact Enterprise Communications

As the European Union continues to impose new requirements on big tech, an emerging question is if users or the European Union’s Digital Markets Act (DMA) will drive the enterprise messaging providers to embrace messaging interoperability.

More Webex News from Cisco Live

Cisco continues to make incremental improvements to its Webex portfolio; here are three to examine more closely.

Beeper: The Killer Tech of 2023?

U.S. and European efforts to promote competition may mean inferior apps.

RTO Mandates Need to be Built on Trust

The pressure to return to office more about our relationship with work than where we work.

The Very Notion of Collaboration Will Soon Change

Office productivity is ripe for a new way of working. The big benefit that many vendors are working toward is reduced app switching. These new apps (Notion, Coda, Quip, Zoom Docs, etc.) take a modular approach to work and collaboration…

The Most Significant Comms Acquisitions in 2023

In 2023 there were several significant mergers and acquisitions in the enterprise communications space. They may not have been for eye-popping sums, but they all represent strategic shifts.

Generative AI Not Likely to Increase Customer Satisfaction

In most cases, generative AI solutions to won’t raise the bar of CSAT. Instead, it will be justified to reduce expenses.

New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team

Since August 2022, Avaya has experienced tremendous change but is likely past the worst of it. What’s emerging now is an implausibly different company

Zoom Delivered What Copilot Inspired

The company’s artificial intelligence-powered assistant is offering the same capabilities as Microsoft’s Copilot – but with greater simplicity and no extra cost

Cisco Room Kit EQX and Campfire Blueprint Offer Flexible Meeting Configurations

Cisco’s product portfolio is designed to accommodate a wide range of users, use cases, and venues – here we look at two of its latest offerings

Apply to Be Part of the Innovation Showcase at Enterprise Connect 2024

If your company is providing something new to enhance the customer experience, apply to be part of the Innovation Showcase at Enterprise Connect 2024. Here’s how.

Apple Should be Forced to Support Rich Communications Services

By not adopting RCS, the Cupertino company is holding back the convenience and security of anyone who uses messaging anywhere in the world.

Generative AI Hasn’t Lived Up to Its Potential — Yet

Microsoft and Google are adding genAI tools to their office productivity suites. Whether these tools will improve productivity remains to be seen.

Google, Mio Team up for Chat Interoperability

With this team-up, Mio has recognized enterprises’ need for interoperability among messaging platforms and positioned itself as a Rosetta stone of messaging.