Everything is changing and everyone is confused (though not everyone will admit it). In the days of yore, telecom was pretty stable. It is far more than just the technology that is shifting. The rules, roles, attitudes, business models, expectations, and vocabulary are changing as well.
Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.