The Calendar is Stifling Collaboration

It’s the calendar app — not email, not conferencing, not UC, not room systems, not even workstream collaboration apps — that has the most potential to improve productivity, communications, and collaboration. The calendar touches everything we do, and it’s stuck…

Spark Doesn’t Melt

Meltdown and Spectre — two massive security flaws revealed publicly this month — allow attackers to access “secure” data by compromising privileged processor memory. They are the mother of all security vulnerabilities, making the largest breaches and vulnerabilities in the…

Konftel Ego

As a communications professional, I take my conferencing gear seriously. When traveling, it boils down to three options: the handset, the smartphone speaker, and a portable saucer. Increasingly, the portable saucer wins. It’s nice to have the hands-free and the…

Who Should Have Bought ShoreTel?

Mitel has a definitive agreement to acquire ShoreTel, and I’m happy for all involved. We can argue all day if this was expected or inevitable, but the question I pose here is why weren’t there other bidders? The economics and…

Solving the Desktop Audio Conundrum

The desktop audio conundrum is about balancing the need for quality audio conferencing with the desire for high fidelity music. It’s a problem on a desktop, and it’s even more of a problem on the road with a mobile device….

NEC Advantage 2017

NEC showed-off its latest iteration of Smart Enterprise at Advantage its annual partner event. NEC Advantage 2017 is taking place this week in Chandler, Arizona with about 230 partners and industry consultants.

IoT Calling

An IoT demonstration at a Genesys conference last fall showed how sensors in a washing machine will reshape customer experience. The Internet of Things (IoT) will be as diverse as its impact. In addition to physical and software-based bots are sensors…

RBC Rolls Out Video Banking in Canada

Few industries have experienced as much disruption as the banking industry. Royal Bank (RBC), Canada’s largest bank, is implementing remote video banking to make it easier for its business clients to make banking modern. It sounds trivial, but integrating communications…

Collaboration Boardom

The electronic whiteboard has been around for a while and it’s gradually working its way from classroom to enterprise video collaboration environments. There’s pent-up demand for broader solutions for visual collaboration. We need to explode the all-in-one into separate, optimized…

Can We Solve the Tower of Babel That is Text?

In this UCStrategies Industry Buzz podcast, Michael Finneran contends that text is the single most important and widely used medium of communications to have emerged in the past 20 years, but that it is about the farthest thing from an “integrated network” that has ever existed. The conversation includes Experts Phil Edholm, Joseph Williams, Jon Arnold, Blair Pleasant, JR Simmons, Roberta Fox, and Dave Michels.

UCaaS and CPaaS Merging

Once upon a time there were two totally separate industries: unified communications as a service (UCaaS), the application; and communications platform as a service (CPaaS), the platform. But the distinction between these services is getting fuzzy.

Vidyo’s Clowd

Vidyo launched a new cloud service that adds new consumption options including hybrid models to its portfolio. It’s a unique cloud offer because it includes both video conferencing as a service as well as cPaaS as it extends Vidyo’s APIs from products to include services.

A Stand-out for GROUP Communications

Logitech introduced the GROUP ConferenceCam. It’s a revised version of the cc3000e with a slightly less dumb name. GROUP is a laptop peripheral, or more accurately a room accoutrement. It’s intended to live in a conference room to facilitate laptop-powered group conferences. By connecting it to a laptop’s USB port, the laptop transforms into a room conferencing system with a 10x optical zoom lens, wireless remote, and high-fidelity acoustics capable of supporting up to 20 participants.

Avaya Plays Sports

Most sports sponsorships are little more than advertising. There’s no doubt that some goodwill is generated from Avaya’s sponsorship of the stadium where the San Jose Earthquakes play in California. But the real game is practice development. Avaya saw a win-win opportunity: the venue operators needed new technologies – contact centers, networking, and new applications – and Avaya wanted to transition from a product orientation to a solution focus. It’s part of Avaya’s larger transition from equipment provider to solution provider.

The Big Picture on Video

Visual communications is shifting from the expensive and few to the cheap and masses. The cast of conspirators is huge and includes consumer services, freemium models, and iDevices. Here’s a quick recap of some recent events relative to enterprise communications.

NEC Announces UNIVERGE Blue

In the first keynote session at the UC Summit, Jay Krauser of NEC announced the immediate availability of UNIVERGE Blue, a new UCaaS service from NEC.

8×8 Attracting Enterprise Customers

With the switch to 8×8, Regus intends to offer its customers enhanced communication services such as mobility, multi-channel communications, and presence enabled directories. 8×8’s Virtual Office includes Switchboard Pro which enables Regus attendants to properly identify and route calls.

Time for Channel Specialization

The traditional dealer or VAR is no longer just competing with a handful of firms in the same city, but a globe of providers on the same planet. As products turn into services the margins disappear. What’s happening is the general practitioner model for business communications is getting strangled.

SIP Trunks to Reduce the Cost of Cellular

Verizon Enterprise Solutions today announced Wireless Connected VoIP. The new service eliminates per-minute usage charges on calls placed over the carrier’s US IP trunks to any of its wireless subscribers. While free cellular calls between subscribers on the same carrier are common, Wireless Connected VoIP extends the “on-net” benefit to enterprise wired connections.

Time to Drop the Anchor

There are two times when it makes more sense to go with UCaaS than a premises-based UC anchor: always and now. There was a time when premises-based solutions made the most sense – basically when there wasn’t a choice. UCaaS has been evolving now for over a decade and it now offers a robust set of benefits. There are lots of reasons why UCaaS stands out. Here’s five…