Over the past decade, the phone system business has changed dramatically. It changed from TDM to VoIP, from hardware to software, and from switching to unified communications (UC). The changes are not slowing. Traditional phone systems are threatened by cellular carriers, SaaS solutions, and non-traditional alternatives such as Skype and other peer-to-peer offerings as well as enterprise server based solutions.
User requirements and expectations continue to increase. Enterprise customers demand more features, more integration, more flexibility, and more manageability; all at lower costs with a quicker ROI. The voice component of overall communications may be shrinking, but quality voice systems remain a critical component to the enterprise comms puzzle.
[Enter the Dumb PBX complemented by UC Services]