The Role of Customer Engagement in the Contact Center
In this Industry Buzz podcast, Blair Pleasant moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience. Blair is joined by UCStrategies Experts Don Van Doren, Roberta Fox, Jon Arnold, Phil Edholm, Evan Kirstel, Steve Leaden, Michael Finneran, Dr. Joseph Williams, and Melissa Swartz.