CCaaS Coming to a Center Near You
As with most things in life, technology adoption has bell curves too. Typically you got your advanced use cases on one end, and your simple use cases on the other – and most folks somewhere in the middle. Historically, with contact…
More on OCS
I have real mixed feelings about Microsoft’s Office Communication Server (OCS). I like the assumptions it attacks, and the UC attention it creates – but I find portions of the solution very limiting. It is a different type of beast…
Three Recent OCS Posts
There is no single product that has the potential to disrupt the IP PBX marketplace more than Microsoft’s OCS. The closest analogy is when Cisco got into voice around 2000 – they were a powerful company without a voice offering…