Discussing Intelligent Assistants for Enterprises and Contact Centers

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In the recent podcast titled “Predictions We Got Wrong,” moderated by Blair Pleasant, the Experts included Speech-Enabled Intelligent Assistants in a review of elements of the industry that hadn’t met expectations or progressed as quickly as estimated. Dan Miller of Opus Research contacted Blair with a conflicting opinion, so we asked Dan to join this week’s podcast to bring the team up-to-date. Blair Pleasant moderates the discussion, which includes Experts Steve Leaden, Simon Dudley, Art Rosenberg, Michael Finneran,  and Joseph Williams.

Dave Michels