Contact Center Industry Consolidation, Disruption, and the Future

by Dave Michels

In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry. The Experts welcome guest Chris Vitek of WebRTC Strategies, author of this recent article on No Jitter, Communications-as-a-Feature: How Salesforce Will Replace Your ACD. Topics also include the future of the industry, is the traditional contact center going away, and the Genesys acquisition of Interactive Intelligence. Blair Pleasant, moderates the conversation, which also includes UCStrategies Experts Phil Edholm, Melissa Swartz, Michael Finneran, Don Van Doren, Steve Leaden, and Jon Arnold.