Why Topic Modeling Is My Favorite Gen AI CX Feature

July 25, 2024 by Dave Michels

Effective automation and CX really starts with understanding what your customers want – and topic modeling can unearth the real needs your customers have.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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