Reflecting on Inflection

by Dave Michels

UC industry pundits like myself frequently speak about disruption and inflection points. We use these terms to describe significant shifts occurring in the industry, such as digital to IP, prem to cloud, hardware to software, and hard phone to softphones. It also applies to less distinct shifts such as next generation applications and mobile-first/cloud-first. But hold on to your seat because these were all just the pre-show. We are heading into much bigger changes.