IVR: Interactive Voice Respect

July 24, 2012 by Dave Michels

Increasing customer sophistication means that your self-service mechanisms will have to become increasingly sophisticated as well.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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