Is It Time to Do Away With the Agent Title?

May 28, 2021 by Dave Michels

To improve customer service, we need to acknowledge that everyone (not just the contact center) is responsible for customer care.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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