Feeling Uneasy About Customer Service: Here’s Why

October 07, 2021 by Dave Michels

Most customers encounter loyalty-eroding problems, and we must remember to exercise our voice when appropriate.

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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