Digital Customer Support Still Lags

May 01, 2023 by Dave Michels

There’s many times where digital makes more sense. What I don’t understand is why so many companies are making it an unnecessarily painful experience.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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