CX Doesn’t Matter

July 10, 2024 by Dave Michels

Many companies are not really asking themselves how to improve their customer service. Rather, they’re engaging in active experiments to figure out how much they can get away with.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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