CCaaS the New Black? Fashion Retailer Reimagines Customer Engagement

August 31, 2021 by Dave Michels

At Forever 21, customer engagement is evolving, and it appears to be doing so by eliminating what most would describe as a contact center.

View the Original

By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

Look ma, no ads!

Admit it! You just can’t look away. Yet, there’s so much more.

Become a subscriber to TalkingPointz for access to reports and premium posts.

There are several ways to stay informed:

Visit this site regularly.
Receive new posts in your email once a week.
Become an Insider or All Access Subscriber for alerts and access to uncensored content.

Become a Member from $49 / month

TalkingHeadz Podcast

The TalkingHeadz podcasts are @DaveMichels and @EvanKirstel chatting with interesting guests. These are unsponsored and unscripted for your enjoyment. You can subscribe on most podcast apps including iTunes.

Listen on iTunes

Podcast

TalkingHeadz with Brad Hintze of Crestron

April 10, 2023

Multi-camera video is best demonstrated in large conference rooms, and that can be a challenge in an expo hall. Crestron solved it: We’re going to need a bigger booth. I experienced Crestron’s 1 Beyond experience in an expo booth with…