Can I Opt Out of Omnichannel? Contextual routing has its merits, but I’d rather contact center agents get my call right from the get-go. Contextual routing has its merits, but I’d rather contact center agents get my call right from...
Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.
