Last week I was at an Avaya analyst event. I kept hearing about “simple” and “net promoter scores.” The term “enterprise” came up, but not as much as “Mid Market.” These and other clues throughout the two-day event told me Avaya is getting serious about ShoreTel.
Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.
