Amazon this month will end Mayday, the groundbreaking customer service app it introduced in 2013. Mayday revolutionized customer service, especially in consumer electronics. Mayday was a preinstalled app that offered customers high-touch customer service on low-cost tablets. Each Amazon Fire...
Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.
