Agentic AI Represents an IVR Revolution

December 10, 2024 by Dave Michels

The promise of AI tools with the agency to make decisions has potential – but adopters would be wise to understand what AI agents can do well.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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