5 Trends Poised to Change the Contact Center
The shift from product to service is opening up new opportunities to improve and deliver customer engagement.
By Dave Michels
Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.