5 Trends Poised to Change the Contact Center

June 30, 2020 by Dave Michels

The shift from product to service is opening up new opportunities to improve and deliver customer engagement.

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

Look ma, no ads!

Admit it! You just can’t look away. Yet, there’s so much more.

Become a subscriber to TalkingPointz for access to reports and premium posts.

There are several ways to stay informed:

Visit this site regularly.
Receive new posts in your email once a week.
Become an Insider or All Access Subscriber for alerts and access to uncensored content.

Become a Member from $49 / month

TalkingHeadz Podcast

The TalkingHeadz podcasts are @DaveMichels and @EvanKirstel chatting with interesting guests. These are unsponsored and unscripted for your enjoyment. You can subscribe on most podcast apps including iTunes.

Listen on iTunes

Podcast appian TalkingHeadz

No Code Foundry with Michael Beckley

January 13, 2023

Appian is a low-code software development platform that allows users to create business applications quickly and easily. The platform uses a visual drag-and-drop interface, making it accessible to users with little to no coding experience. Appian also includes features such…