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Vol02I02

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Vol02I01

Provider-Centric News

Twilio Investor Day Twilio hosted its first Investor Day in December, possibly with the intent to stimulate interest in its...

Contact Center News

Verint, WFO, and AI This month Verint announced new AI-powered features in its WFM solution. It can now use voice-controlled...

Emerging Technologies

Whisper Tech at Apple Apple is developing whisper technology that can detect and interpret whispered speech, as well as respond...

Miscellaneous

The “Whole Cloud” is Growing “Whole cloud” revenues are set to reach about $554 B internationally in 2021, according to an...

UC Centric News

Avaya Emerges from Bankruptcy Avaya was in bankruptcy practically all of 2017, but exited Chapter 11 on December 18 —...

Messaging-Centric News

What Chat Log? While some apps tout persistence, others tout disappearing content as a feature. Leave-no-trail apps such as Wickr,...

Acquisitions

Telstra Telstra acquired managed services provider VMtech for an undisclosed amount. Telstra believes that VMtech’s experience in designing, delivering, and...

Financial Quipz

Here are the quarterly results announced this month: Counterpath Reports six of the top ten contact center providers as customers....

Video-Centric News

Vidyo Names New CEO This month Vidyo announced a change in leadership. Michael Patsalos-Fox, Vidyo’s chairman, has been named the...

Vol01I05

Genesys and PureCloud

In the August Quipz I provided a few metrics on the growth of Genesys PureCloud. Genesys providd a more comprehensive...

Dos Trios

Polycom used the supposed 25-year anniversary of its iconic three-legged conference saucer to update and expand the Trio family. The...

Zoomtopia

Zoom hosted its first User Conference conveniently the week after Gartner ranked it as a Leader in its meetings MQ....

Skype Room Systems Expand

Several changes on the SRS front. Logitech demonstrated its upcoming accessory for its SmartDock that reduces wire clutter. The optional...

IDC Studies Cloud Adoption

IDC validates benefits of cloud communications, and identified four levels of engagement: Unaware: little knowledge of cloud benefits. Skeptics: Unsure...

Amazon Text Notification

Amazon (AWS) announced Amazon PinPoint, a mobile analytics service that is integrated with its Mobile Hub Service. PinPoint can send...

A Big Breach of Trust

While Equifax got all the attention, details emerged this month about another screw up involving Time Warner and BroadSoft. Over...

Atlassian Stride

Atlassian demonstrated this month how to blow an early advantage. When the company acquired HipChat in 2012 it wasn’t far...

Zello, Over

A walkie-talkie app called Zello became #1 in the App Store for communications in the aftermath of hurricanes Harvey and...

Apple Sours

I was not the only one disappointed in Apple’s new phones. As an Android user, I’m numb to big new...

Slack Frontiers

Slack hosted its first customer conference, called Frontiers, in San Francisco. The biggest announcement was Shared Channels. The challenge is...

Face Recognition

his is quite the month for facial recognition software. I guess last month’s Quip was premature.  This month Apple launched...

DoNotPay Bot

Josh Browder’s DoNotPay chatbot got some attention in July for successfully defeating 375k parking tickets in two years. The creator...

Real-Time Goes Async

More and more vendors are discovering the importance of messaging-centric solutions. The trend is hitting vendors of all sizes. Talkdesk...

Vidyo and NICE

Vidyo joined the DEVone development program on the CXexchange Marketplace. This makes VidyoEngage available to inContact customers with seamless integration...

Avaya Equinox Meetings

Avaya announced Equinox Meetings Online as an Avaya hosted service sold exclusively through partners. Avaya has effectively adapted its Aura...

Gartner’s UCaaS MQ

Gartner published its annual Magic Quadrant UCaaS report. Unfortunately, this MQ just isn’t that useful due to its “inclusion criteria.”...