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Vol02I02

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Vol02I01

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Provider-Centric News

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Twilio Investor Day Twilio hosted its first Investor Day in December, possibly with the intent to stimulate interest in its battered share price. Selected points that were emphasized: Twilio is the “future of communications” and compared itself to other leaders...

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Mobile-Centric News

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Huawei Back in the US Huawei was mostly run out of the US in 2013 due to cyber-spying concerns. Over the past few years, Huawei has become the #3 global handset seller, and it now intends to expand in the...

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Contact Center News

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Verint, WFO, and AI This month Verint announced new AI-powered features in its WFM solution. It can now use voice-controlled digital assistants to perform schedule-related tasks from its mobile application WorkView. WorkView provides automated approval of schedule changes, and it...

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Emerging Technologies

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Whisper Tech at Apple Apple is developing whisper technology that can detect and interpret whispered speech, as well as respond with whisper. Apple’s patent notes how current digital assistants fail to respond to different kinds of speech. 🗨 This is...

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Miscellaneous

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The “Whole Cloud” is Growing “Whole cloud” revenues are set to reach about $554 B internationally in 2021, according to an IDC report. The projection is more than double the revenues in 2016. The “whole cloud” market includes public, private, and...

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Story of the Month: Net Neutrality

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Overall, December was a light news month. The FCC’s change in stance on Net Neutrality put Internet internals on the front pages in December. Unfortunately, it’s a complex topic and many so-called experts have no idea what they are talking...

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UC Centric News

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Avaya Emerges from Bankruptcy Avaya was in bankruptcy practically all of 2017, but exited Chapter 11 on December 18 — as expected. This “new” Avaya looks very different. In addition to items described in last month’s Quipz, the new Avaya...

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Messaging-Centric News

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What Chat Log? While some apps tout persistence, others tout disappearing content as a feature. Leave-no-trail apps such as Wickr, Signal, Telegram, Vaporstream, Confide, and Snapchat are legal — but companies have a legal obligation to preserve records relevant to...

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Acquisitions

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Telstra Telstra acquired managed services provider VMtech for an undisclosed amount. Telstra believes that VMtech’s experience in designing, delivering, and managing enterprise-grade connectivity will benefit its IT consulting business. Oracle Acquires Aconex Oracle’s 4th acquisition in 2017 is Aconex, a...

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Financial Quipz

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Here are the quarterly results announced this month: Counterpath Reports six of the top ten contact center providers as customers. Completed contract with international, tier-one SP to enable upcoming deployments. Awarded patent that optimizes the routing of calls, messages, and...

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This Month’s Goodreads

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AI Is Now So Good That You Can’t Trust Your Eyes Anymore Microsoft and Google are gearing up to challenge Amazon’s Alexa When Do People Actually Get Work Done? Between iMessage, WhatsApp, and Messenger, SMS texting is becoming a relic...

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Video-Centric News

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Vidyo Names New CEO This month Vidyo announced a change in leadership. Michael Patsalos-Fox, Vidyo’s chairman, has been named the company’s third CEO. Patsalos-Fox has management and board experience from McKinsey and has been on the Vidyo board since 2013....

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Vol01I05

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Vonage, Microsoft, and Facebook

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London Calling Vonage opened a new European HQ in London’s “Silicon Roundabout.” The 22k sqft office will be home to 200 employees. Combine this with last month’s announcement of expanded presence and investments in APAC, and it will be harder...

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20 Interesting September Articles

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Slack is making its way out of the office — and into the kitchen and onto the farm Alipay rolls out world’s first ‘Smile to Pay’ facial recognition system at KFC outlet in Hangzhou Google is losing allies across the...

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Acquisitions Sep 2017

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Mitel completed its acquisition of ShoreTel. It is a good move for Mitel and a sad end for ShoreTel. Mitel says there will be no changes to the portfolios for at least 90 days as the integration work is now...

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Genesys and PureCloud

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In the August Quipz I provided a few metrics on the growth of Genesys PureCloud. Genesys providd a more comprehensive update this month. As you may recall, after Genesys acquired ININ, it reorganized its portfolio into three families: PureCloud Engage...

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Dos Trios

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Polycom used the supposed 25-year anniversary of its iconic three-legged conference saucer to update and expand the Trio family. The Trio 8800 was launched in 2015. It is a speaker saucer that does video with some additional hardware. This month...

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Zoomtopia

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Zoom hosted its first User Conference conveniently the week after Gartner ranked it as a Leader in its meetings MQ. Although Zoom runs on a continuous delivery model, it queued up some new features for its conference: An AI-powered transcription...

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Skype Room Systems Expand

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Several changes on the SRS front. Logitech demonstrated its upcoming accessory for its SmartDock that reduces wire clutter. The optional base, expected in Q1-18, uses a single and standard Cat-6 cable between the dock and base unit (behind the TV)...

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Gartner’s Magic Quadrant for Meeting Solutions

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Gartner released its new Magic Quadrant for Meeting Solutions in September. This report replaces/combines the previous MQs for Room Systems and Web Conferencing. It focuses on “real-time collaboration tools” with integrated voice, video, messaging, and content sharing. I like this...

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IDC Studies Cloud Adoption

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IDC validates benefits of cloud communications, and identified four levels of engagement: Unaware: little knowledge of cloud benefits. Skeptics: Unsure of cloud benefits. Respecters: Partially adopted cloud comms and are looking for more. Powerbrokers: Sophisticated users of cloud communications. Additionally,...

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IBM and Zoho Jump into Messaging

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Two new entrants in workstream messaging this month are IBM and Zoho. Each will likely have an impact within their own customer bases. Watson Workspace Essentials leverages IBM Watson to summarize and prioritize conversations. It was announced in November of...

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Twilio Launches Studio

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Open-Source telephony was a great idea, but it was held back by the lack of developers that understood voice. Then came CPaaS and telephony became accessible to the much larger community of web developers, but still there’s a shortage of...

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Amazon Text Notification

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Amazon (AWS) announced Amazon PinPoint, a mobile analytics service that is integrated with its Mobile Hub Service. PinPoint can send push notifications via SMS text. It sounds as though it may be an extension or expansion of Amazon’s Simple Notification...

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It’s Virtually Cisco Spark

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Cisco made available its experimental Cisco Spark app in the Oculus Rift store. I had the opportunity to try this at Cisco Live last June. I entered a Spark Room by donning VR gear including a hand control. I could...

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Microsoft on a Partnership Roll

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Microsoft has been striking deals over the past few years, and quite a few recently. Maybe they don’t all regard UC or collaboration, but there were some interesting new alliances announced this month: Adobe: Microsoft and Adobe will integrate more...

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Google Closing Android?

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Despite news to the contrary, Google did not acquire HTC. It paid a lot for some engineering talent and IP. There’s a theory that it’s just shoring up its supply-side for the new Pixel2. I think it is something different,...

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Climate Change and Comms

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This Chinese hoax is getting out of control. This month we saw record hurricanes, fires, drought, and heat waves. While events in North America got the attention, the events were occurring globally. Climate factors are wreaking havoc on corporate communications...

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A Big Breach of Trust

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While Equifax got all the attention, details emerged this month about another screw up involving Time Warner and BroadSoft. Over 600 GBs of Time Warner customer data were discovered unsecured in the cloud. The data contained records on 4 million...

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Atlassian Stride

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Atlassian demonstrated this month how to blow an early advantage. When the company acquired HipChat in 2012 it wasn’t far behind Slack. Unfortunately, HipChat was mostly ignored. This Month, Atlassian launched Stride with plans to replace its own HipChat and...

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Zello, Over

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A walkie-talkie app called Zello became #1 in the App Store for communications in the aftermath of hurricanes Harvey and Irma. Zello emulates a 2-way radio over Wi-Fi or network services. It is a free app for consumers, and the...

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Microsoft Commits to Teams for UC

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For years now I’ve been saying that Team Chat and UCaaS are a collision course – and a beautiful collision it is. This month, Microsoft formally committed to a future where there’s no distinction between the two applications by merging...

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Apple Sours

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I was not the only one disappointed in Apple’s new phones. As an Android user, I’m numb to big new launches. I think I may be suffering from Phone-Fatigue. For those committed to iOS, then launch-day is a much bigger...

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Slack Frontiers

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Slack hosted its first customer conference, called Frontiers, in San Francisco. The biggest announcement was Shared Channels. The challenge is to allow cross-organizational teams to securely interact. Slack also announced localized versions in French, German, and Spanish. Slack shared the...

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Face Recognition

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his is quite the month for facial recognition software. I guess last month’s Quip was premature.  This month Apple launched FaceID and (possibly related) facial recognition made the cover of The Economist. The Economist raises some interesting points about how...

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DoNotPay Bot

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Josh Browder’s DoNotPay chatbot got some attention in July for successfully defeating 375k parking tickets in two years. The creator updated the bot this month to assist with filing claims against Equifax. Via text UI, the bot collects basic information...

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Real-Time Goes Async

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More and more vendors are discovering the importance of messaging-centric solutions. The trend is hitting vendors of all sizes. Talkdesk announced Context Mobile, an SDK that allows mobile clients to request contact center assistance (OTT or callback) with full context....

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Vidyo and NICE

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Vidyo joined the DEVone development program on the CXexchange Marketplace. This makes VidyoEngage available to inContact customers with seamless integration that can be launched by contact center agents directly from their existing workflows. Agents can add or transfer contacts into...

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Avaya Equinox Meetings

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Avaya announced Equinox Meetings Online as an Avaya hosted service sold exclusively through partners. Avaya has effectively adapted its Aura Conferencing and SCOPIA video conferencing products into a service. Key attributes are mobile-ready, encryption, and interoperability with standards-based room systems....

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SoftBank Invests in Slack

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The Financial Times reported that Slack is now valued at $5.1B, up from $3.8B in a funding round last April. According to CEO Butterfield, Slack is growing at an annual rate of more than 100%. He also said that Japan...

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Gartner’s UCaaS MQ

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Gartner published its annual Magic Quadrant UCaaS report. Unfortunately, this MQ just isn’t that useful due to its “inclusion criteria.” The Leaders this year are Verizon, BT, Orange, West, 8×8, and top-right goes to RingCentral. Usually the report offers some...

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