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TalkingPointz Research: CAIP 2022

April 26, 2022 by Dave Michels

Conversational AI technologies are disrupting every aspect of enterprise communications: UCaaS, CCaaS, CPaaS, Meetings, Messaging, and related services such as analytics.

The technology is new, and it's growing quickly. There's very strong interest in this magical technology that promises to both improve the customer experience and reduce costs. There is so such strong interest that Gartner published a Magic Quadrant. It's a pretty young and emerging technology for a Gartner MQ.

Conversati...

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.