TalkingPointz Research: CAIP 2022
Conversational AI technologies are disrupting every aspect of enterprise communications: UCaaS, CCaaS, CPaaS, Meetings, Messaging, and related services such as analytics.
The technology is new, and it's growing quickly. There's very strong interest in this magical technology that promises to both improve the customer experience and reduce costs. There is so such strong interest that Gartner published a Magic Quadrant. It's a pretty young and emerging technology for a Gartner MQ.