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Flexibility is the Most Important Feature in UC

June 03, 2015 by Dave Michels Free Download

the rate of change and shorter technical lifespans of today’s technology buys exacerbate a longstanding situation. Generally speaking, technical investments continue to work as initially expected, but even as they keep plugging away, expectations, requirements, and available alternatives rapidly change. End-user preferences, technical obsolescence, and inter-mingled solutions all conspire to shorten the long-term viability of IT solutions. No sector of IT is more victimized by this phenomenon than communications. Prior to UC, a voice PBX investment could serve an enterprise for 5-10 years.

Clearly, IT organizations need to address current known requirements, and must do so quickly. But IT must also accept that end-user requirements are shifting faster than the technology itself. For these reasons, IT organizations must prioritize solution flexibility.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.