Will the Smartphone Replace Enterprise UC

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One of my favorite topics over the past decade is the future of the desk phone. There’s been a debate about how and when it will die. At first its nemesis was the desktop softphone. Gradually over the years the desktop client and hard phone learned to co-exist. This worked in part because we now have more than one endpoint per user. This spread to smartphones, and now most UC solutions sport smartphone clients

Dave Michels