Will CX Reach Maturity?

August 13, 2024 by Dave Michels

Last Thursday, Five9 announced its quarterly results, launched Genius AI, and announced an acquisition. These events illustrate four industry trends occurring in CX.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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