The voice in the cloud is not the creator of the universe, but rather some 800 service providers after your wallet. And they are getting it. Hosted voice and UCaaS is growing at an impressive clip. The premise vendors can’t ignore it any more. While Avaya, for example, touts that it grew IP office sales 46 percent quarter over quarter, but the firm also reports overall declining revenue. And they aren’t alone. That’s why Avaya, NEC, and ShoreTel all jumped to the cloud in 2012 (joining Mitel, Cisco, and Siemens Enterprise).
Market share information in hosted voice is very sketchy due to secretive providers (see prior post that hits on transparency).