Last week I posted on NoJitter.com AT&T And Twilio Join Forces, it was based on some exciting news posted on both of their websites. The story also ran on GigaOm, TechCrunch, Fierce, and several blogs such as Opus and LarryLisser. It...
Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.
Twilio seems indeed doing interesting things with integrating SMS and outbound call notifications as a ‘cloud” based service. That kind of capability is exactly what the next generation Contact Center needs.
I am still waiting to see them UC-enable those capabilities so that consumer recipients can have the flexibility of user interface control that multi-modal smartphones and tablets really require. They are definitely heading in the right direction, so no wonder wireless carriers like AT&T are interested in partnering.
Incidentally, Twilio capabilities should be right up the alleys of the new “channels” (replacing old telephony VARs) who can customize multi-modal “mobile app” solutions for the real world.
Here’s an update for your article which was announced today at CES: AT&T announces new Call Management API powered by Voxeo Labs’ Tropo. http://www.att.com/gen/press-room?pid=23651&cdvn=news&newsarticleid=35916