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TalkingPointz Research: UCaaS Mobility 3.0

June 27, 2022 by Dave Michels

Last March, At Enterprise Connect, three (3) vendors included smartphone mobility demos in their keynotes. That’s three major providers: Cisco Webex, Microsoft Teams, and RingCentral demonstrating AT&T Office@Hand by RingCentral.

[This research note is 8 pages and is written in the dense TalkingPointz format. It takes a look at the three solutions, the history, why its so disruptive, and why one vendor has a significant advantage. It is available to All Access subscribers only.]

Last March, At Enterprise Connect, three (3) vendors included smartphone mobility demos in their keynotes. That's three major providers: Cisco Webex, Microsoft Teams, and RingCentral demonstrating AT&T Office@Hand by RingCentral.

Smartphone demos in a UC/UCaaS keynote are not new, but these were different. Each demonstration showed a UCaaS-powered smartphone. These were not call forwarding (UC/UCaaS Mobility 1.0) or OTT apps (UC/UCaaS Mobility 2.0). These were smartphones that were indeed UCaaS extensions and using the higher quality native dialer on the smartphone. These were UCaaS Mobility 3.0 demos. This technology is poised to disrupt everything.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.