TalkingPointz Research: CCaaS 2021
In this 7.5 page research note, I share my thoughts on the current state of CCaaS. The timing is not coincidental, Gartner just posted three research notes on CCaaS. Fascinating pieces that really got my mind going.
Gartner recently published several CCaaS reports. This TalkingPointz report is an attempt to further extrapolate and interpret the analysts’ informed opinions.
The report closely examines the recent Gartner Report: “Magic Quadrant for Contact Center as a Se...