TalkingHeadz Podcast with Anand Janefalkar, UJET
Running any startup is a tough business. Running a CCaaS is even tougher. It has all the joys of other startups (funding, growing pains, establishing a brand, recruiting managers and employees, and building a product) further complicated by established (entrenched) competitors and very conservative customers. The only reasonable strategy is reinvention. In that sense, CCaaS is ideal. The move to the cloud is much bigger than a deployment model change, it’s a reimagine opportunity. And, that’s what UJET is about. Anand built UJET to be “purpose-built-for-CRM,” cloud-native, and designed to leverage the advanced capabilities of smartphones. In this interview, Evan and I discuss with Anand a variety of topics from vision to underlying technologies.
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