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Quick Thoughts from Twilio #SignalConf

It’s been a few years since I attended a Twilio event. The conference has become bigger and flashier, but retains its do-er/hacker culture. There were definitely more sport coats than usual, but hoodys remain the dominant attire. When Twilio launched…

#CCTR at #EC19

EC is next week. I expect it will be, as usual, the busiest week of the year. Not only are there more comms related announcements this week then any other, but there is no bigger gathering of UC/CC professionals under…

RCS is Coming

2019 will be the year that RCS moves from tech punchline to reality. One never knows if a Google initiative is real or a lark (and to be fair we still don’t know), but Google’s efforts with RCS are coming…

TH #7 Everything is a CPaaS

As with all things telecom, what starts clear becomes murky. Case in point is definition of a CPaaS. It was an easy, one word definition: Twilio. But now, things are complicated. First, Twilio has expended in many ways that are…

Penny Wise Dollar Foolish: IT Network Spending

Most large enterprises spend 15% of their IT budget on networking and communications.  Your network service providers and hardware/software suppliers are incented for enterprises to spend more, not less on services.  Enterprise network bandwidth requirements double every 2.6 years and…

Twilio and the Future of the Contact Center #CCTR

Rewind back to mid-March, where at Enterprise Connect, Twilio Flex was launched. On one hand, it wasn’t much to notice. Organizations have been building contact centers on Twilio’s tools for years. On the other hand, the concept of a packaged…

The Twilio #EC17 Keynote: Missed it by that Much

I was really looking forward to Jeff Lawson’s first Enterprise Connect (EC) keynote. I’ve seen him present numerous times, and he has a great style that delivers everything clearly. He is easy to follow, yet never condescending. He generally includes humor…

Twilio’s Jeff Lawson: Building an API Empire

[This interview originally appeared on NoJitter.com on November 14, 2016.] As CEO and co-founder of Twilio, Jeff Lawson has helped propel the idea of communications platform as a service (or, as he likes to call it, “cloud communications platform”) into…

CommTech is Hot

It happened. The biggest IPO of the year so far is a company that provides phone and messaging services. The stock soared more than 90% on its first day of trading ($15-$28.97) – a jump of 91% (and that’s not…

Ameche Offers AECP

Ameche is a new service from Voxeo Labs. It’s the first service that doesn’t end in an O (Rayo, Tropo, and Phono are all missing Marx brothers). The name is actually a tribute to the famous film star Don Ameche….

Twilio and AT&T Ready for PrimeTime?

Last week I posted on NoJitter.com  AT&T And Twilio Join Forces, it was based on some exciting news posted on both of their websites. The story also ran on GigaOm, TechCrunch, Fierce, and several blogs such as Opus and LarryLisser. It…

Mind Blown at Defrag

Defrag is an unusual conference. The simplest way to describe it as TED for geeks. Lots of these tech folks are really smart, and when given a forum to speak about whatever they want might result with interesting ideas. The conference creator,…

Startup Culture Ignites ITExpo

I went to ITExpo to catch-up with many telecom people and learn new things. But as a resident and fan of Boulder, I am also somewhat intrigued by the local start-up world. These two world’s met once before – at…

Glue Has a Voice

Last week, I attended the Glue Conference in Denver. This was a high IQ event. It was a conference about the future of the web – not your typical future prognosticators, but the movers and shakers making the web, presenting…